Ahmad Seyar Qaderi
Greenock,United Kingdom
Summary
A highly-motivated HR Professional, 14 years of hands-on HR, L&D and Management experience at Afghanistan International Bank (AIB) and others, and an MBA in Management. Practical knowledge of developing & implementing HR strategies & plans, leading HR and L&D teams, competency development plans based on needs analysis, management consultation, and customer requirements. Results-oriented with exceptional leadership, communication, and problem-solving skills leveraged to improve performance and align HR strategies with business goals and mission.
Overview
21
21
years of professional experience
23
23
years of post-secondary education
1
1
Certification
Work History
Scottish Refugee Festival Ambassador
Scottish Refugee Council
Glasgow , United Kingdom
2024.05 - Current
- This is a volunteer role.
- Established contact with the team members.
- Take part in a photoshoot to promote the Festival. be part of our social media & press campaign to promote the Festival
Remote Freelance Interpreter
Word360
Greenock , Inverclyde
2024.04 - Current
- Performed effective communication between two parties that do not speak similar language.
- Adhered 100% to professional code of ethics, maintaining strict confidentiality and impartiality.
- Researched to fully understand topic to be discussed prior to interpreting session.
L&D and HR Consultant (Remote)
Afghanistan International Bank
Kabul , Afghanistan
2023.05 - 2023.11
- Reporting to President, CEO of AIB, worked with both teams (L&D and HR)
- Schedule regular one-on-one meetings with team to discuss progress, challenges, and offer guidance
- Ensure 2 managers (HR and L&D) have necessary resources, tools, and training to excel in their roles.
Head of L&D and Acting Head of HR
Afghanistan International Bank
Kabul , Afghanistan
2023.02 - 2023.05
- Managed HR function and L&D for multi-branch bank with over 1000 employees.
- Led high-performing teams and developed organizational leadership capacity.
- Used staff survey findings to implement enhanced working conditions and practices.
- Designed industry-leading employee engagement and recognition programs.
Head of Learning & Development (L&D)
Afghanistan International Bank
Kabul , Afghanistan
2020.02 - 2023.01
- Raised performance of training programs from average into exemplary via intensive coaching, collaboration, developed observable & measurable KPIs
- Collaborated with 18 department managers to develop initiative training program for 250+ employees
- Developed partnerships with 5 external collaborators to develop training processes for 500+ employees which increased employee inclusivity by 70%
- Participated in HR & Procurement Committees as secretary and member.
- Monitored industry trends to embrace innovative new learning initiatives and best practices.
- Implemented strategic training objectives on time and under budget, supporting overall business growth.
- Coached learning and development teams to deliver quality, value-adding training programmes.
- Reported on and analysed learning and development department performance, verifying progress against KPIs.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
- Created training programmes guaranteed to achieve key organisational objectives.
Deputy Head of Human Resources
Afghanistan International Bank
Kabul , Afghanistan
2018.02 - 2020.01
- Developed and implemented leadership development program resulting in 20% increase in internal promotions to leadership positions
- Led team to create new onboarding program resulting in 25% reduction in new hire turnover
- Contributed in execution of compensation & benefit strategy resulting in 15% increase in employee satisfaction with benefits.
- Coordinated 6 Human Resources staff, leading employees by example to maintain productive department relations.
- Recruited, hired and trained new employees to optimise profitability.
Human Resources Manager
Afghanistan International Bank
Kabul , Afghanistan
2017.03 - 2018.01
- Boosted punctuality and attendance by 80%
- Oversaw day-to-day HR operation including processing of payroll for 1,000 plus employees, review of timesheets, overtime and computing pay accordingly
- Effectively utilized governmental labor platforms (e.g
- Maintained compliance with all local, county and national laws, as well as established organisational standards.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
Human Resources Operation Manager
Afghanistan International Bank
Kabul , Afghanistan
2016.01 - 2017.02
- Lead HR team providing first-line assistance to 800+ employees at 30 branches and head office on general HR administrative matters, answers to questions, and standard policy/procedural information
- Reduced employee turnover by 30% by addressing concerns in exit interview
- Delivered orientations, career planning, coaching, & mentoring for new employees and interns who joined HR team as part of on-boarding process and developed individual Development Plans (IDPs).
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
Human Resources Assistant Manager
Afghanistan International Bank
Kabul , Afghanistan
2015.01 - 2015.12
- Reduced payroll errors by 90% after creating maker & checker process in all of payroll related processes
- Implemented monthly employee engagement activities to motivate staff, which led to increase in overall employee satisfaction from 68% to 88%.
- Maintained precise, detailed staff and company records for thorough reference.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
Human Resources Senior Officer
Afghanistan International Bank
Kabul , Afghanistan
2012.01 - 2014.12
- Processed payroll and confirmed holiday and overtime hours to approve correct payments.
- Maintained and organized employee files for accurate, easily retrievable records.
- Crafted and managed 100+ vacancy advertisements using variety of job portals including LinkedIn, ACBAR and Jobs.
- Coordinated high quality inductions and seamless onboarding procedures for 100+ new starters.
Human Resources Officer
Afghanistan International Bank
Kabul , Afghanistan
2010.03 - 2011.12
- Coordinated training and handled logistics and administrative tasks.
- Answered questions from employees regarding health benefits and retirement plan options in person, over phone and by email.
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Managed over 50 calls per day.
- Updated HR database with new employee information, changes in benefits and other details on daily basis.
Customer Service Officer
Afghanistan International Bank
Kabul , Afghanistan
2008.08 - 2010.02
- Provided professional and helpful support to new and existing clients.
- Participated in meetings to discuss goals and sales target.
- Registered customer information to maintain 100% accurate records.
- Maintained working knowledge of available products and services.
- Adhered strictly to policies and procedures for continued company compliance.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Cashier
Afghanistan International Bank
Kabul , Afghanistan
2007.06 - 2008.07
- Managed accounts and financial transactions for 80+ new and existing customers.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Balanced daily cash deposits and vault inventory with 100% accuracy rate.
- Suggested additional products and services matching customer needs.
Computer Operator
Ministry of Labor & Social Affairs
Kabul , Afghanistan
2004.05 - 2007.05
- Was outsourced through AGEF to them to 100% transform manual process to computerized system.
- Supported firm-wide initiatives to equip staff with basic technical skills.
- Offered input into methods of simplifying training and boosting IT system adoption.
Office Receptionist
AGEF (Assoc. of Experts in the Field of Migration & Dev. Co.)
Jalalabad , Afghanistan
2003.11 - 2004.04
- Provided clerical support to company employees, including copying, faxing and file management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered 50+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Education
Master's of Business Administration - Management
KARDAN University
Kabul, Afghanistan 2014.03 - 2015.06
Post Graduate Diploma in HR - Human Resources
Symbiosis Centre for Distance Learning (SCDL)
Pune, India 2013.08 - 2015.01
Bachelor's of Business Administration - Management
KARDAN University
Kabul, Afghanistan 2007.03 - 2020.11
CIPD Level 7 Award - Human Resources
ICS Learn
Scotland, UK 2020.06 - 2021.09
CIPD Intermediate Level 5 Diploma - Human Resources
Oakwood International
Dubai, UAE 2016.11 - 2017.08
CIPD Foundation Level 3 Diploma - HR Practice
Oakwood International
Dubai, UAE 2013.06 - 2013.12
High School Diploma - General
Ghazi High School
Kabul, Afghanistan 1999.03 - 2002.12
Skills
- Teamwork
- Adaptability
- Talent Management
- Data Analysis
- Recruitment & Selection
- Succession Planning
- Training & Development
- Employee Relation
- Effective Communication
- Coaching & Mentoring
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Accomplishments
- Implemented e-learning platform, resulting in 80% cost savings on training delivery: Introduced a digital learning platform/LMS that reduced the need for physical training sessions and associated costs, AIB
- Coordinated a comprehensive Salary Survey with support of Birches Group (Successfully completed), AIB
- Achieved 100% completion-rate for mandatory training programs: Implemented effective communication & tracking systems to ensure employees completed essential training courses, AIB
- Reduced HR operational costs by 30%: Implemented HR technology solutions (HRIS/HRMS) to automate manual processes and streamline HR operations, AIB
- Reduced time-to-hire by 50%: Optimized the recruitment process, including developing and execution a talent acquisition strategy, screening methods & interview processes, resulting in faster hiring times, AIB
- Conducted 100+ training sessions with 90%+ participant satisfaction: Delivered effective training programs both via face to face and LMS that received positive feedback from participants, AIB
- Improved diversity representation by 25%: Developed and executed diversity recruitment strategies, resulting in a more diverse and inclusive workforce, AIB
Affiliations
- I like hiking, playing table tennis and exploring nature.
Languages
Persian
Native
English
Fluent
Pashto
Fluent
Certification
Associate member of CIPD
References
References available upon request.
Timeline
Scottish Refugee Festival Ambassador
Scottish Refugee Council
2024.05 - Current
Remote Freelance Interpreter
Word360
2024.04 - Current
L&D and HR Consultant (Remote)
Afghanistan International Bank
2023.05 - 2023.11
Head of L&D and Acting Head of HR
Afghanistan International Bank
2023.02 - 2023.05
CIPD Level 7 Award - Human Resources
ICS Learn
2020.06 - 2021.09
Head of Learning & Development (L&D)
Afghanistan International Bank
2020.02 - 2023.01
Deputy Head of Human Resources
Afghanistan International Bank
2018.02 - 2020.01
Human Resources Manager
Afghanistan International Bank
2017.03 - 2018.01
CIPD Intermediate Level 5 Diploma - Human Resources
Oakwood International
2016.11 - 2017.08
Human Resources Operation Manager
Afghanistan International Bank
2016.01 - 2017.02
Human Resources Assistant Manager
Afghanistan International Bank
2015.01 - 2015.12
Master's of Business Administration - Management
KARDAN University
2014.03 - 2015.06
Post Graduate Diploma in HR - Human Resources
Symbiosis Centre for Distance Learning (SCDL)
2013.08 - 2015.01
CIPD Foundation Level 3 Diploma - HR Practice
Oakwood International
2013.06 - 2013.12
Human Resources Senior Officer
Afghanistan International Bank
2012.01 - 2014.12
Human Resources Officer
Afghanistan International Bank
2010.03 - 2011.12
Customer Service Officer
Afghanistan International Bank
2008.08 - 2010.02
Cashier
Afghanistan International Bank
2007.06 - 2008.07
Bachelor's of Business Administration - Management
KARDAN University
2007.03 - 2020.11
Computer Operator
Ministry of Labor & Social Affairs
2004.05 - 2007.05
Office Receptionist
AGEF (Assoc. of Experts in the Field of Migration & Dev. Co.)
2003.11 - 2004.04
High School Diploma - General
Ghazi High School
1999.03 - 2002.12
Associate member of CIPD
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