Ahmad Ali Gillani

LONDON

Summary

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.

Overview

years of professional experience

year of post-secondary education

Work history

Reception Supervisor

Stay Inn Express

London

04.2023 - Current

Delegated tasks such as cleaning and hotel booking to reception staff according to strengths to ensure better results.
Warmly greeted guests within [Number] seconds of arrival to maintain [Company]'s excellent industry reputation.
Collected and filed customer feedback, reporting to general manager to implement process improvements.
Executed performance reviews, disciplinary actions to effectively manage reception staff and encourage professional development.
Maintained cleanliness of waiting areas and [Type] through diligent and upholding strict OH&S compliance.
Monitored company inbox, resolving email enquiries per day to maintain customer satisfaction.

News Anchor

Royal News

Gujranwala

12.2020 - 08.2022

Education

Master of Arts - Law

BPP University london

United Kingdom

09.2022 - 11.2023

Skills

Customer feedback management
Waiting room management
Disciplinary actions
Fast typing speed
Inbox management

MS Office
Professional appearance
Security awareness
Clean and neat

Languages

English

Fluent

Urdu

Native

Timeline