Ahmad Ali Gillani
LONDON
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Reception Supervisor
Stay Inn Express
London
2023.04 - Current
- Delegated tasks such as cleaning and hotel booking to reception staff according to strengths to ensure better results.
- Warmly greeted guests within [Number] seconds of arrival to maintain [Company]'s excellent industry reputation.
- Collected and filed customer feedback, reporting to general manager to implement process improvements.
- Executed performance reviews, disciplinary actions to effectively manage reception staff and encourage professional development.
- Maintained cleanliness of waiting areas and [Type] through diligent and upholding strict OH&S compliance.
- Monitored company inbox, resolving email enquiries per day to maintain customer satisfaction.
News Anchor
Royal News
Gujranwala
2020.12 - 2022.08
Education
Master of Arts - Law
BPP University london
United Kingdom 2022.09 - 2023.11
Skills
- Customer feedback management
- Waiting room management
- Disciplinary actions
- Fast typing speed
- Inbox management
- MS Office
- Professional appearance
- Security awareness
- Clean and neat
Languages
English
Fluent
Urdu
Native
Timeline
Reception Supervisor
Stay Inn Express
2023.04 - Current
Master of Arts - Law
BPP University london
2022.09 - 2023.11
News Anchor
Royal News
2020.12 - 2022.08