AHMAD MUNEEB KHAN
Birmingham
Summary
Highly motivated customer service professional with a proven track record of delivering exceptional service across diverse channels. Experienced in managing customer relationships, resolving complex issues, and exceeding performance targets. Adept at leveraging innovative strategies, strong communication skills, and cutting-edge tools to enhance customer satisfaction and loyalty. Committed to fostering positive experiences and achieving results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
NextGen Solutions
Birmingham
01.2022 - Current
- Delivered outstanding customer service via phone, email, and live chat, achieving a 95% resolution rate within the first interaction
- Provided personalized solutions by understanding customer needs and utilizing data insights to tailor recommendations
- Mentored new team members, sharing best practices to improve overall team efficiency and performance
- Collaborated with IT and operations teams to implement a new ticketing system, reducing response time by 30%
Marketing Coordinator
PrimeEdge Marketing Agency
Birmingham
01.2020 - 01.2022
- Actively engaged customers on digital platforms, resolving inquiries and ensuring a seamless customer journey
- Analyzed customer feedback to identify trends, providing actionable insights to improve service delivery
- Supported marketing initiatives to increase brand loyalty and enhance the customer experience
Assistant Manager
Heavens Ways Adventure Arena
Birmingham
01.2020 - 12.2020
- Led a team of customer-facing staff to deliver high-quality service, driving a 20% increase in positive feedback
- Resolved customer issues effectively, improving satisfaction levels and retention rates
- Designed and executed promotional campaigns, significantly boosting customer engagement
Education
MSc - Management with Project Management
BPP University
London01.2024
Bachelor of Business Administration -
Preston University
Islamabad01.2020
Skills
- Customer Relationship Management (CRM) and Retention
- Effective Query Resolution and Conflict Management
- Multi-Channel Communication (Phone, Email, Chat, Social Media)
- Process Optimization for Customer Support Operations
- Cross-Functional Team Collaboration and Leadership
- Data-Driven Decision-Making and Customer Insights Analysis
- Proficient in Customer Engagement Tools (Zendesk, Salesforce, HubSpot)
- Handling High-Pressure Situations with Professionalism
- Expertise in customer service platforms (Zendesk, Salesforce, Microsoft Dynamics)
- Strong verbal and written communication skills
- Proficient in using digital tools (Google Workspace, Slack, Microsoft Office Suite)
- Time management
- Adaptability
- Problem-solving abilities
Certification
- Certified Customer Experience Professional (CXPA)
- Advanced Customer Service Techniques (LinkedIn Learning)
- Data-Driven Customer Service Strategies (Coursera)
- Emotional Intelligence in Customer Service (Udemy)
- Managing Difficult Customers and Situations (Skillshare)
Accomplishments
- Boosted customer satisfaction scores by 25% through process streamlining and proactive service approaches.
- Reduced average query resolution time from 24 hours to 16 hours by optimizing workflows.
- Spearheaded a team training program, resulting in a 15% increase in team productivity.
References
Available upon request
Timeline
Customer Service Specialist
NextGen Solutions
01.2022 - Current
Marketing Coordinator
PrimeEdge Marketing Agency
01.2020 - 01.2022
Assistant Manager
Heavens Ways Adventure Arena
01.2020 - 12.2020
MSc - Management with Project Management
BPP University
Bachelor of Business Administration -
Preston University
Similar Profiles
Isaiah WilsonIsaiah Wilson
Implementation Specialist at NextGen Healthcare SolutionsImplementation Specialist at NextGen Healthcare Solutions
Dave Emil Dela CruzDave Emil Dela Cruz
Cleaner at Nextgen Property Solutions LtdCleaner at Nextgen Property Solutions Ltd
Julie JimmiesonJulie Jimmieson
Life Insurance Agent at NextGen Wealth And Insurance SolutionsLife Insurance Agent at NextGen Wealth And Insurance Solutions