Ahmad Ijaz
Huddersfield
Summary
Motivated professional with strong organisational and time management skills. Committed to punctuality and professionalism, fostering collaboration within teams to achieve challenging goals. Tenacious in developing working relationships and embracing feedback, ensuring a productive and supportive workplace environment.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
The Insolvency Service
09.2023 - Current
- Handled inbound calls and emails from customers regarding debts, providing accurate information on bankruptcies, debt relief orders, and company insolvencies to ensure clarity and support.
- Assisted customers with queries regarding debt matters, delivering comprehensive information to enhance customer satisfaction.
- Developed strong administrative skills and gained proficiency in Microsoft Excel, Word, and Outlook to support daily operations.
Safety Steward
Town Sports & Entertainment Group LTD
01.2020 - Current
- As a Safety Steward, I am responsible for ensuring all spectators are kept safe during events, and should there be any problems, they are to be resolved as soon as possible along with the best outcome, making sure everyone present feels they are safe.
- In this role I have completed Level 2 NVQ in Safety Stewarding.
- I have gained the ability to work independently and communicate with colleagues and members of the public on a frequent basis, as well as maintaining excellent customer service skills.
- Huddersfield Town Football Club
Customer Service Advisor
Hinduja Global Solutions
05.2022 - 07.2023
- My roles and responsibilities working for HGS were to respond to customer queries over the phone and handle trader-related cases which have been assigned to me by my team along with outbound calls.
- From this role, I have acquired teamwork skills, as I work with others on assigned cases and discuss anything which I am unsure of.
- In addition to this, I have developed my existing confidence from working with others and engaging with traders over the phone and via email.
- In this role, I gained a good level of case management and time management as traders had 3 working to respond to the outbound calls to fix the errors before their case could be resolved.
Customer Service Advisor
Teleperformance UK
09.2021 - 01.2022
- Answered back-to-back inbound calls, providing timely assistance to customers.
- Responded rapidly to calls, developing ability to work under pressure and enhancing proficiency in using computer systems for supporting student loans and UK visa applications.
- Communicated with diverse individuals, including students and international applicants, ensuring clarity and support throughout their processes.
- I worked for two separate campaigns, firstly the Student Loan campaign and as this campaign came to an end, I moved on to UK Visa applications campaign.
Front of House (FOH) Team Member
Peckish
02.2020 - 08.2021
- Served customers and took orders over the phone for deliveries and collections, ensuring a smooth ordering process.
- Worked effectively under pressure, accurately reading and writing orders to ensure correct packing and delivery, enhancing customer satisfaction.
Work Experience
Westend Junior Football Club
12.2018 - 05.2019
- I completed work experience on two separate occasions.
- In my final year of college, I received the opportunity to coach young footballers between the ages of 9-11 and put on football drills for the training sessions, so they can develop many skills such as their footballing ability and teamwork skills.
- Upon completing this work experience, I achieved an SLQ level 2 qualification in sports leadership.
Work Experience
Copy Mark LTD
04.2016 - 04.2016
- Conducted research on businesses and their supply chains, generating profiles to provide insights into customer demographics and supplier relationships.
- Enhanced research skills by identifying and compiling relevant information on various companies.
- Meanwhile, in Year 10 of secondary school, I undertook work experience at Copy Mark LTD.
Education
BTEC Level 2 Information & Creative Technology - Information & Creative Technology, Certificate in Mathematics, 90-Credit Diploma in Sports Development, Coaching and Fitness, Level 2 Qualification in Sports Leadership, Extended Diploma in Sports Development, Coaching and Fitness, GCSE Mathematics
Huddersfield New College
Huddersfield07-2020
IT - English Language, Business Studies, Geography, Additional Science, Core Science
North Huddersfield Trust School
Huddersfield, KIR06-2017
Custom
I have been involved in a football team, which helped me to improve many of my soft skills. I was also awarded the captaincy role from my coach as I displayed good leadership and helped others when needed. I am also a native speaker in Punjabi and Urdu.
Timeline
Customer Service Agent
The Insolvency Service
09.2023 - Current
Customer Service Advisor
Hinduja Global Solutions
05.2022 - 07.2023
Customer Service Advisor
Teleperformance UK
09.2021 - 01.2022
Front of House (FOH) Team Member
Peckish
02.2020 - 08.2021
Safety Steward
Town Sports & Entertainment Group LTD
01.2020 - Current
Work Experience
Westend Junior Football Club
12.2018 - 05.2019
Work Experience
Copy Mark LTD
04.2016 - 04.2016
BTEC Level 2 Information & Creative Technology - Information & Creative Technology, Certificate in Mathematics, 90-Credit Diploma in Sports Development, Coaching and Fitness, Level 2 Qualification in Sports Leadership, Extended Diploma in Sports Development, Coaching and Fitness, GCSE Mathematics
Huddersfield New College
IT - English Language, Business Studies, Geography, Additional Science, Core Science
North Huddersfield Trust School