Ahmad Hammouda

investigated how AI is being used in law firms in the UK and the impact it's having on legal practice.

Conducted interviews and surveys with several law firms and an internal review of firm operations.

studied qualitative and quantitative data, identified patterns and themes in ethical or legal concerns, accuracy and quality of legal work and efficiency gains.

Identified gaps in existing research and areas where research is limited.

Facilitated customer engagement with Amadeus booking system, managing bookings and addressing queries efficiently.

Conducted comprehensive research on prominent global destinations and emerging travel trends to enhance support for senior agent.

Analyse market trends and synthesise data to maximise customer value through competitive pricing.

Collaborated with tourism professionals to enhance networking opportunities.

Observed daily customer-employee interactions to understand service dynamics.
Learned foundational principles of travel and tourism, including the ICAO alphabet and global attractions.
Reviewed documentation across various sectors of travel agency operations, including hotels, flight bookings, tour packages, cruises, and visas.