Ahmad Asif Bhatti
London,Surrey
Summary
Experienced professional with a focus on team leadership and customer service. Adapt to managing daily operations, resolving issues, and ensuring smooth workflow. Strong communication skills and ability to motivate staff, driving productivity and customer satisfaction. A confident service manager who is successful at increasing monthly revenue using insightful marketing strategies, aggressive service development, and streamlining internal systems. Skilled at understanding customer and employee requests and meeting needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Noa's
Stratford, London
01.2026 - Current
- Delivered a high standard of customer service in a fast-paced environment, managing customer interactions efficiently whilst maintaining a professional, welcoming approach.
- Acted as a key point of contact between customers and management, ensuring clear communication, managing expectations, and effectively resolving queries.
- Reported on weekly performance metrics, identifying trends in customer behaviour, and opportunities to improve revenue and service delivery.
- Drove revenue through upselling and product positioning, contributing to increased average transaction value.
- Worked collaboratively with senior management to implement improvements in processes, customer journey, and overall service efficiency.
Assistant Manager/Service Manager
G Force Autocare
Aldershot
10.2022 - 01.2026
- Leading service team to provide excellent customer service by managing interactions, implementing procedures, fostering relationships, resolving issues, and meeting targets
- Led, motivated, and managed service team, ensuring efficient operations through practical task assignment
- Effectively manage customer expectations and resolve complaints
- Oversee escalated customer issues, coordinating with technical teams to resolve complex problems
- Analysed service performance data to identify trends, improve efficiency, and support informed decision-making.
- Seek cost efficiencies while preserving service quality.
Agency Worker
Indeed
Various Locations
10.2021 - 09.2022
- Worked with companies such as Sainsbury's, All Saints, Yodel, and Tropic Skincare under various responsibilities.
- Mainly working with Sainsbury since October 2022, role; home delivery driver with over 75 shifts completed at 31 different stores across the UK.
- Led quality assurance initiatives, identifying areas for improvement and implementing corrective actions.
- Adapted communication style to effectively interact with a diverse range of clients and colleagues.
- Attend new workplaces and carry out jobs, usually on short notice.
- Successfully adapted to various work environments, changing according to settings, work needed and skills required.
- Delivered exceptional customer service, resolving queries and complaints efficiently to maintain client satisfaction.
- Completed all tasks efficiently and timely, as instructed by agency managers.
Sales Assistant
Currys PC World
South London
07.2017 - 10.2021
- Awarded highest number of services sold in r
- Advanced understanding invoicing system, Eclipse
- Sustained personal weekly targets set by management to achieve profitability
- Improved knowledge of products and services to yield larger profits
Light Vehicle Service Technician
Balham Auto Spares
10.2019 - 09.2021
- Followed waste disposal procedures in disposing of harmful or hazardous substances.
- Prepare written repair report and/or preventative maintenance report and deliver it to customers
- Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues
- Ran vehicle diagnostics to pinpoint repair requirements.
- Listened to customer issues, explained available accessories and recommended parts to fix problems, increasing sales.
- Tested and drove vehicles after repairs, verifying vehicles worked correctly and to established standards.
- Performed computerised alignments of diverse vehicles.
- Serviced vehicles to high standards, increasing performance and lifespan.
Work Experience
Farani Javad Taylor
Central London
07.2015 - 09.2015
- Reconstructed paperwork in client files into chronological order to reduce time spent on locating documents
- Consulted existing clients with updates on their current case file
- Increased efficiency of staff by taking on challenges and some of their tasks which helped improve knowledge and skills
- Attained significant knowledge of Immigration cases by shadowing senior solicitors
Education
A-Levels - Religious Studies, Business, ICT
Saint Francis Xavier
London08.2017
GCSEs - 11 GCSEs with 1-A, 7-B, 3-C grades and pass in BTEC PE
Harris Academy Merton
London08.2014
Diploma of Higher Education - Accounting and Finance
University of Brighton
Brighton05.2023
Skills
- Intermediate in MS Office Suites
- Excellent communication
- Intercultural competence
- Proactive initiative taker
- Report generation
- Budget planning
- Invoicing
- Staff mentoring
- Inventory management systems
- Compliance awareness
- Quality control procedures
- Leadership skills
- Effective delegator
- Sales analytics
- Profit and Loss Analysis
Certification
- Qualified MOT Tester ( Class 4 & 7 ), 04/2025
- Level 3 Light Vehicle Maintenance and Repair Qualification, 09/2024
- Level 2 SEG In MOT Testing ( Class 4 & 7 ), 10/2024
- Level 2 Award for Door Supervisor in the Private Security Industry approved by SIA, 09/2022
- Customer Excellency Award from GForce Tyres, 12/2024
- Received an award for taking part in Young Enterprise, 04/2016
- National Citizenship Service Award, 12/2014
Languages
English (Native)
Urdu (Native)
Volunteer Experience
Cascade Cars, South London, Disabled Adult/Children School escort, 09/01/18, 04/30/19
Hobbies and interests
Various sports activities such as football, cricket, basketball, and badminton. I play football every week at our local centre with friends. Taking part in charity events in the local community, and have a keen interest in technology
Timeline
Assistant Manager
Noa's
01.2026 - Current
Assistant Manager/Service Manager
G Force Autocare
10.2022 - 01.2026
Agency Worker
Indeed
10.2021 - 09.2022
Light Vehicle Service Technician
Balham Auto Spares
10.2019 - 09.2021
Sales Assistant
Currys PC World
07.2017 - 10.2021
Work Experience
Farani Javad Taylor
07.2015 - 09.2015
A-Levels - Religious Studies, Business, ICT
Saint Francis Xavier
GCSEs - 11 GCSEs with 1-A, 7-B, 3-C grades and pass in BTEC PE
Harris Academy Merton
Diploma of Higher Education - Accounting and Finance
University of Brighton