Ahlam Rashid
Leeds
Summary
Real Estate Management and Development undergraduate with a keen interest in project management and the successful delivery of infrastructure and built environment projects. Through my studies, I have developed knowledge of project planning, stakeholder engagement, development appraisal, and risk considerations, alongside strong analytical and problem-solving abilities. Supported by extensive customer service and sales experience, I bring excellent communication, teamwork, and organisational skills. I am seeking a graduate project management opportunity where I can contribute positively to project outcomes while building a long-term career within the industry.
Overview
5
5
years of professional experience
Work history
Sales advisor
Village Hotels
Leeds
2025.02 - Current
- Built positive relationships with members and prospective customers.
- Consistently achieved sales and membership targets through effective communication and customer engagement.
- Managed administrative tasks accurately, maintaining customer records and memberships.
- Worked collaboratively within a team to deliver business objectives.
- Demonstrated initiative in identifying opportunities to improve customer experience.
Duty manager
Coach gyms
Leeds
2024.06 - 2025.01
- Supervised daily operations and supported a team to ensure smooth running of the facility.
- Maintained high standards of health, safety, and customer service.
- Resolved customer queries and operational issues efficiently and professionally.
- Managed competing priorities in a fast-paced environment.
- Assisted with staff training and provided support to team members when required.
- Demonstrated strong organisational skills through scheduling and operational coordination.
Waitress
Mint
Leeds
2021.06 - 2023.01
- Delivered excellent customer service across multiple hospitality environments, adapting quickly to new teams and workspaces.
- Managed multiple tasks efficiently under pressure, maintaining attention to detail in fast-paced settings.
- Demonstrated flexibility and reliability by responding to changing schedules and locations at short notice.
- Developed strong interpersonal and teamwork skills through daily interaction with diverse colleagues and clients.
Education
Bachelor of Science - Real Estate Development and Management
University of Salford
Salford 09/2023 -
A-Levels -
UTC Leeds
Leeds 09/2020 - 06/2022
GCSEs -
UTC Leeds
Leeds 09/2018 - 06/2020
Skills
Technical: AutoCAD, Microsoft Excel, Microsoft Office Suite, technical report writing, engineering calculations, data analysis, project planning principles, risk assessment awareness, presentation preparation
Professional: Team leadership, communication, problem solving, organisation, time management, adaptability, attention to detail, health and safety awareness, stakeholder management, customer relationship management, decision-making, teamwork, initiative, working under pressure
References
References available upon request.
Timeline
Sales advisor
Village Hotels
2025.02 - Current
Duty manager
Coach gyms
2024.06 - 2025.01
Waitress
Mint
2021.06 - 2023.01
Bachelor of Science - Real Estate Development and Management
University of Salford
09/2023 -
A-Levels -
UTC Leeds
09/2020 - 06/2022
GCSEs -
UTC Leeds
09/2018 - 06/2020