Ahalya Sahadevan
OPERATIONS ADMINISTRATOR
Farnworth
Summary
Dedicated and detail-oriented professional with over two years of experience in customer-facing roles, administrative support, and team coordination within the banking and logistics industries. Demonstrated ability to effectively manage client relationships, provide exceptional service, and efficiently handle inquiries and administrative tasks. Proficient in financial documentation, scheduling, and ensuring compliance with industry regulations. Skilled at problem-solving and managing operations in a fast-paced environment. Seeking to utilize strong communication, organizational, and customer service skills in a dynamic Personal Banker position.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Operations Coordinator
INTERNATIONAL FREIGHT LOGISTICS LTD
01.2024 - Current
- Acting as the first point of contact for customers, managing inbound communications via phone, email, and in-person interactions with professionalism and empathy
- Coordinating and scheduling client appointments, ensuring an efficient booking system and timely service delivery
- Handling client queries, providing clear and accurate information about services, procedures, and appointments
- Managing and maintaining accurate office records and documentation in line with company policies and confidentiality standards
- Supporting the team by ensuring all necessary documentation is prepared and accessible
- Utilizing scheduling and administrative systems, including management software, to ensure smooth operations
- Building and maintaining positive relationships with clients, offering a friendly and supportive service to enhance their experience
- Collaborating with the wider team to ensure seamless communication and coordination of procedures
- Assisting in the processing and resolution of complaints or concerns in a timely and empathetic manner
- Ensuring compliance with all relevant regulations and standards while promoting a culture of safety and quality
- Participating in ongoing training and development to stay updated on company policies, procedures, and best practices
- Supporting the team in achieving service excellence goals and contributing to a positive working environment
Health Care Assistant
Cygnet Personal Agency
08.2023 - 12.2023
Deputy Manager-2
ICICI Bank Ltd
01.2022 - 12.2022
- Administrative Support: Assisted with various administrative functions, including data entry, filing, scheduling, and documentation management, contributing to the smooth running of banking operations
- Team Coordination: Coordinated staff activities, maintaining an organized schedule for the team to ensure timely service delivery and efficiency in day-to-day operations
- Communication Management: Managed incoming client communication, including phone calls and emails, providing timely responses and ensuring excellent customer service
- Corporate Banking-Bank Guarantee
- Invoicing & Documentation: Assisted in typing and processing invoices, ensuring accuracy in recordkeeping and helping maintain proper financial documentation
- Report Generation: Assisted with the preparation of reports on operational performance and client accounts, ensuring all data was accurate and up-to-date
- Meeting Coordination: Scheduled meetings, coordinated with internal and external stakeholders, and ensured all necessary documentation was prepared in advance
- Process Improvement: Suggested improvements to administrative processes, helping streamline tasks and enhance overall operational efficiency
- Compliance & Record-Keeping: Maintained compliance with internal policies and regulatory standards
- Ensured proper documentation of financial transactions, client communications, and operational reports
- Extensive experience of written final responses
- Resilient and confident dealing with customers' problems over the phone
- Adaptable to change, we're a very fast growing business
- Comfortable working to targets and deadlines
- Keen eye for detail and can reach fair outcomes for our customers
- Great at explaining things to people, and have excellent written English
Education
MBA in Operations Management and Human Resources - undefined
Kerala university
Adoor, Kerala 06.2018 - 05.2020
Bachelor's degree in Computer Applications - undefined
BHARATHIAR UNIVERSITY
Coimbatore, Tamil Nadu 06.2015 - 05.2018
PGDMA - BANKING AND FINANCE
MANIPAL ACADEMY
Banglore, Karnataka 03.2021 - 05.2022
Msc.Global shipping Mangement - undefined
University of Greenwich
Medway 01.2023 - 04.2024
Skills
Customer Service
Certification
Mutual Fund Distributors Certification, 2021
Short Bio
A dedicated and detail-oriented professional with over two years of experience in customer-facing roles, administrative support, and team coordination within banking and logistics. Proven ability to manage client relationships, deliver exceptional service, and efficiently handle inquiries and administrative tasks. Skilled in financial documentation, scheduling, and ensuring compliance with industry regulations. Adept at problem-solving and managing operations in a fast-paced environment. Looking to leverage my strong communication, organizational, and customer service skills in a dynamic Personal Banker position.
Personal Information
- Place of Birth: Kerala
- Date of Birth: 04/29/97
- Gender: Female
- Nationality: Indian
- Driving License: Cars
- Marital Status: Married
Timeline
Operations Coordinator
INTERNATIONAL FREIGHT LOGISTICS LTD
01.2024 - Current
Health Care Assistant
Cygnet Personal Agency
08.2023 - 12.2023
Msc.Global shipping Mangement - undefined
University of Greenwich
01.2023 - 04.2024
Deputy Manager-2
ICICI Bank Ltd
01.2022 - 12.2022
PGDMA - BANKING AND FINANCE
MANIPAL ACADEMY
03.2021 - 05.2022
MBA in Operations Management and Human Resources - undefined
Kerala university
06.2018 - 05.2020
Bachelor's degree in Computer Applications - undefined
BHARATHIAR UNIVERSITY
06.2015 - 05.2018
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