Ahad Jalal
Northfleet,Kent
Summary
Results-oriented Regional Sales Manager focused on building and maintaining strong client relationships that drive business growth. Identifies new business opportunities through effective territory management and direct engagement. Delivers regular performance reports to senior management, ensuring transparency and alignment with organisational goals.
Overview
1
1
Certification
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Area Sales and Operations Manager
Community fibre
London , London
03.2026 - I currently work here
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Analysed market trends to identify new opportunities, resulting in the expansion into two additional territories.
- Conducted comprehensive training sessions for sales staff, enhancing their product knowledge and sales techniques.
- Collaborated with product development team to align offerings with customer demands and market opportunities.
- Coordinated with marketing department to create compelling sales campaigns and promotional activities.
- Set budget and monitored expenses to run profitable department.
- Developed innovative marketing campaigns to drive substantial sales.
- Enhanced customer satisfaction scores by 20% through the introduction of a customer feedback loop and responsive action plans.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Executed successful marketing events, open houses and display shows for products.
- Analysed current strategies for strengths and weaknesses and adjusted approaches to maintain sales trajectory.
- Established pricing and delivery terms based on current market trends and costs.
- Coordinated with design, project management and production teams to delivery timely support to planned campaigns.
Regional Sales Manager
British Gas
08.2025 - 03.2026
- As a British Gas Territory Manager I try to drive sales within a specific geographic area by developing business plans, fostering customer relationships, providing sales training, and creating sales and business development strategies.
- Responsible for growing the customer base through cold calling, territory mapping, and direct visits, while managing key performance indicators (KPIs) and ensuring strong team performance.
- Drove sales performance and achieved commercial targets across a defined territory.
- Built and maintained strong client relationships to ensure loyalty and expand the customer base.
- Developed tailored business plans and sales strategies to meet growth objectives.
- Coached and supported sales teams, conducting one-to-one sessions and driving KPI performance.
- Identified new business opportunities through direct sales, cold calling, territory mapping, and prospecting.
- Delivered regular KPI and performance reports to senior management.
Area Manager
Scottish Power
11.2020 - 12.2024
- Responsible for generating and converting leads through direct sales, client meetings, and follow-ups.
- Built and maintained strong customer relationships by engaging past and new clients while developing existing accounts.
- Managed bookings, event administration, and weekly sales reporting, consistently meeting KPI targets.
- Contributed to social media marketing, networking events, and sales forecasting while developing effective strategies to drive growth and customer satisfaction.
- Generated and converted new leads through direct sales, door-to-door activity, client meetings, and follow-ups.
- Contacted past clients and engaged potential customers to build strong, long-term relationships.
- Conducted client meetings, managed booking and event administration, and ensured timely follow-up to secure sales.
- Met and exceeded KPI targets while producing accurate weekly sales reports for management.
- Contributed to social media marketing efforts and represented the company at networking events.
- Forecasted sales performance, developed innovative sales strategies, and evaluated their effectiveness.
- Assessed customer needs, provided tailored solutions, and delivered excellent service to strengthen loyalty.
- Applied a variety of sales methods to secure new business and drive overall revenue growth.
- Managed and supported team members, providing guidance, motivation, and performance monitoring to achieve sales objectives.
Payment Executive Manager
Take Payments-Greater London
02.2022 - 07.2022
- As a Payment Executive Manager, I oversee end-to-end payment operations, ensuring accuracy, compliance, and efficiency across all financial transactions.
- I manage and develop high-performing teams, resolve complex payment issues, and implement strategies that strengthen financial performance.
- With strong leadership, analytical, and communication skills, I drive process improvements and contribute to the overall financial health of the organization.
- Supervised daily payment operations, ensuring accuracy, efficiency, and compliance with company policies and regulatory standards.
- Led, coached, and developed the payment team to achieve performance targets and maintain high productivity.
- Produced and analysed financial reports to track payment performance, revenue, and overhead costs, identifying growth opportunities and improvement areas.
- Resolved complex payment issues by coordinating with banks, processors, and internal stakeholders.
- Contributed to strategic planning to accelerate performance, manage growth opportunities, and meet financial objectives.
- Drove process improvements in workflows, systems, and payment strategies to boost efficiency and effectiveness.
- Supported budgeting and financial decision-making to optimize departmental and company-wide performance.
Sales Manager (SM)
Betfred
Maidstone
11.2018 - 03.2020
- Led market-level sales operations by monitoring key projects, implementing business plans, and optimising product availability and store environments to consistently achieve sales and profit targets.
- Developed and executed strategic action plans to drive revenue growth, increase customer retention, and expand business opportunities within target markets.
- Managed client relationships by responding promptly to sales enquiries, creating tailored marketing packages, and maintaining ongoing communication through email, phone, and face-to-face meetings.
- Prepared and presented weekly business performance reports, sales analysis, and market updates to senior management, providing proactive recommendations to improve commercial performance.
- Identified sales process challenges, implemented corrective actions, coordinated regional trade show participation, and optimised staff scheduling to maximise operational efficiency and business growth.
- Achieved sales targets and profit margins by developing growth action plans, setting revenue goals, and driving customer retention initiatives.
- Managed staff scheduling, monitored performance, and supported teams to ensure optimal store operations and sales delivery.
- Built and maintained client relationships through meetings, calls, and marketing initiatives, converting leads into long-term accounts.
- Prepared business performance reports, identified barriers in the sales process, and implemented corrective strategies to boost results.
Deputy Sales Manager (DSM)
Betfred
London
03.2014 - 12.2017
- Responsible for meeting sales target and profit margin.
- Trained to work under pressure with challenging cash handling experience.
- Responsible for running a Branch as Duty Manager.
- Liaising with higher authorities - Area Manager, Area admin, HR department, etc.
- Providing support and training to subordinate and new staff.
- Providing customer service and resolving customer disputes.
- Responsible for ensuring marketing collateral is in place and for running appropriate promotions to attract business and new clients.
Customer Experiences Manager (CEM)
William Hill Plc
Soho
11.2015 - 01.2016
- Responsible for responding quickly to all customer requests and ensuring that all staff members make sound decisions based on customer satisfaction.
- Also, in charge of assigning responsibilities, investigating and evaluating complaints and claims and occasionally acting as a manager on duty in the absence of other managerial staff.
- Responding to issues such as service inquiries, problem resolution, and retaining accounts.
- Handling customer escalations and all customer relations issues.
- Managing customer expectations.
- Building customer relationships and loyalty.
- Quickly researching and investigating issues that concern a customer.
- Managing customer service teams, processes, and policies.
- Conducting visual observations of how staff speak to customers.
- Preparing daily, weekly, and monthly reports for senior managers.
- Coaching and developing team members in soft skills.
Sales Adviser
3G Mobile
London
05.2013 - 02.2014
- Promoting the consistent delivery of first-class customer service with energy, drive and enthusiasm while adopting a collaborative approach as part of a multifaceted team to effectively analyse and delineate customer product requirements and promote appropriate solutions.
- Consistently exceeding weekly sales targets in support of business development.
- Dealing tactfully and diplomatically in the resolution of any arising concerns / complaints.
- Forging, maintaining and nurturing customer relationships to drive business growth.
- Identifying opportunities to improve both internal efficiency and the customer experience.
- Organising and prioritising workloads to satisfy fluctuating demands.
- Demonstrating a positive response to pressure in an often fast-paced, service-driven environment.
- Cash management skills - responsible for maintaining cash records regarding all transactions completed throughout the day, week and month.
Education
Bachelor of Business Administration - BA (Hons) Business Management
Anglia Ruskin University
Chelmsford , Essex 01.2009 - 01.2012
Master of Science - Project management
Anglia Ruskin University
Chelmsford , Essex 01.2014 - 12.2016
Skills
- Managed sales team to enhance performance
- Implemented strategies to achieve ambitious targets in dynamic environments
- Marketing and sales strategies
- Market analysis
- B2B sales expertise
- Sales reporting
- Client relationship building
- Distribution channel understanding
- Competitor analysis
- Client engagement
- Territory management
- Performance analysis
- Negotiation techniques
- Conflict resolution
- Team coaching
- Sales strategy development
- KPI monitoring
- Business development
- Sales forecasting
- KPI monitoring and analysis
- Target achievement drive
- Customer needs analysis
- Pipeline Management
- Partnerships management
Languages
Bengali
Proficient
C2
Urdu
Upper intermediate
B2
Hindi
Upper intermediate
B2
Certification
- [Type] Licence
Interests
- Movies
- Sports
- Socialising
- Singing
- Food
- Helping people
Accomplishments
- Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
Final Statement
- I am a hardworking, reliable, and responsible individual who believes in doing every job the right way. I take pride in my work, learn quickly, and adapt well to new environments. I work well both independently and as part of a team, and I am committed to delivering high-quality results. I am eager to develop my skills, take on new challenges, and make a positive contribution to any organisation I join.
Timeline
Area Sales and Operations Manager
Community fibre
03.2026 - I currently work here
Regional Sales Manager
British Gas
08.2025 - 03.2026
Payment Executive Manager
Take Payments-Greater London
02.2022 - 07.2022
Area Manager
Scottish Power
11.2020 - 12.2024
Sales Manager (SM)
Betfred
11.2018 - 03.2020
Customer Experiences Manager (CEM)
William Hill Plc
11.2015 - 01.2016
Deputy Sales Manager (DSM)
Betfred
03.2014 - 12.2017
Master of Science - Project management
Anglia Ruskin University
01.2014 - 12.2016
Sales Adviser
3G Mobile
05.2013 - 02.2014
Bachelor of Business Administration - BA (Hons) Business Management
Anglia Ruskin University
01.2009 - 01.2012