Agyemang Duah
Milton Keynes
Summary
Dynamic professional with a diverse background spanning healthcare, marketing, education, customer service, electoral oversight, and real estate management. Excelled at VIP JEOUN Transport Company by enhancing brand visibility and fostering strong relationships across all roles. Skilled in people management and customer service, demonstrating a proven track record of generating new business and streamlining processes for efficiency.
Overview
16
16
years of professional experience
Work History
Health Care Assistant
Destiny Health Care Assistant
Nottingham, United Kingdom
08.2023 - 09.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
Marketing Assistant
VIP JEOUN Transport Company
Accra, Ghana
09.2020 - 03.2024
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Increased brand visibility by developing and distributing marketing materials across various platforms.
Teacher
Ghana Education Service
Ghana
09.2011 - 10.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Care Representative
Vodafon Ghana
Accra, Ghana
02.2019 - 01.2021
- Streamlined call response times for improved customer experience through effective communication techniques.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
Electoral Officer
Electoral Commission of Ghana
Accra Ghana
07.2008 - 12.2020
- Furnished assistance and advice to new voters on proper steps and procedures.
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
Real Estate Officer
Adom Estate, Tema Ghana
Accra, Ghana
03.2017 - 11.2018
- Streamlined property management processes, improving efficiency and reducing overall costs.
- Expanded professional network in the real estate industry by actively participating in conferences, workshops, and other networking events to stay abreast of market trends and new opportunities.
Education
Bachelor of Arts - Social Studies Education
University of Education, Winneba, Ghana
Ghana07-2011
Skills
- Fluent (English and Akan)
- Team Player
- People Management
- Generating /winning new business
- Customer service Priority
Timeline
Health Care Assistant
Destiny Health Care Assistant
08.2023 - 09.2024
Marketing Assistant
VIP JEOUN Transport Company
09.2020 - 03.2024
Customer Care Representative
Vodafon Ghana
02.2019 - 01.2021
Real Estate Officer
Adom Estate, Tema Ghana
03.2017 - 11.2018
Teacher
Ghana Education Service
09.2011 - 10.2021
Electoral Officer
Electoral Commission of Ghana
07.2008 - 12.2020
Bachelor of Arts - Social Studies Education
University of Education, Winneba, Ghana