Aguziendu Kelechi Herbert
Enterprise Sales Account Manager
South Shields
Summary
A sales Manager with over a decade’s experience in the telecommunications industry in Nigeria with a proven ability to meet sales targets; establish and maintain pro table relationships with new and existing customers by meeting their changing needs and suitably adapting to market trends.
Successful Retail Advisor with over five years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
31
31
Certifications
2
2
Languages
Work History
Sale Account Manager
Globacom Nigeria Ltd
Enugu
05.2017 - Current
- Full responsibility for sales cycle
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with strong work ethic.
- Lead territory strategy in generating and developing business growth opportunities (new and expansions)
- Working collaboratively with Sales Development, Customer Service, and Marketing to maximize business results and open up opportunities with large Enterprise companies.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
Enterprise Sales Account Partner
MTN Nigeria
Enugu
05.2012 - 05.2017
- Developed action plans and strategies to achieve desired business targets
- Monitored and analyzed business trends to identify new prospects and opportunities in order to ensure that deployed infrastructure is fully utilized within Enterprise Business
- Built leads via telephone calls and in-person meetings for sale of enterprise products
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in team environment.
- Closed up leads with C-level executives, implemented key account management, and maintained professional business relationship
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in dynamic work environment.
Customer Care Consultant
MTN Nigeria
Enugu
07.2011 - 04.2012
- Consulted with customers about their product or service needs or wants.
- Assisted call-in customers with questions and orders.
- Troubleshoot products and services to best customer needs and expectations
- Received customer calls of requests for products and services
- Probing as to what they want and presenting what they feel they may need dependent on their expectations thereby generating revenue for the company through customer satisfaction
- Organized weekly sales reports for sales department to track product success
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed over 50 customer calls per day and increased sales by 20%.
Technical Sales Executive
Communication Networks Services Limited
07.2010 - 07.2011
- Responsible for sales of MTN HyConnect voice and MTN HyConnect fiber optics Internet products.
- Carried-out market research to help improve sales.
- Identified new prospects and markets.
- Handled customer-related issues and took back reports on same.
- Developed and executed product market strategy to determine distribution, price, and promotion efforts.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Promoted company products and services by attending trade shows and industry conferences.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
Internship Student
Chips Bits & Bytes Nig. Ltd
Lagos
04.2008 - 10.2008
- Received training in structured cabling, inverter power solutions,
- BTS installation and commissioning of 2G and 3G Networks, cross-connection between BTS and transmission radios, alarm clearing and stimulation as well as, microwave installation and commissioning.
- Interacted with customers via phone, email, or person to provide information.
- Interacted with customers via phone, email, or person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Provided clerical support, addressing routine, and special requirements.
Education
B.Eng - Electronic Engineering
University of Nigeria
Nsukka 10.2004 - 04.2012
SSCE, Holy Ghost Secondary Technical, Rosa
Umuahia 09.1992 - 05.1998
Skills
Complaint resolution
Additional Information
- Hobbies - Scrabble - Football - Chess
- Your Role Key Achievements - Peace Mass Transit: Successfully closed GDS (Group Data Share) for six thousand lines (6,000) at =N= 5, 000 revenue per line Monthly. Yielding =N= 30, 000, 000 to my monthly revenue target. - R & S Lotto: Successfully secured R&S Lotto account nationwide, which comprises GDS for over 20,000 lines at =N=5,000 each and internet links for all their branches in the country. - ABC Transport: Holds the account on CUG for over 2000 lines at =N=1,500 monthly. - Successfully developed the Enterprise Business Unit for South-East States as a frontier for MTN Nigeria. - Managed over 80 Key Accounts with net revenue of =N=120,000,000 monthly.
Certification
Basic Life Support (Theory)
Timeline
Fire Safety
05-2023
Food Hygiene
05-2023
Information Governance inc GDPR
05-2023
Lone Worker Training
05-2023
Medication Administration
05-2023
Medications Competency Assessment
05-2023
Safeguarding Children (Child Protection)
05-2023
CAMHS Mental Health Observations
04-2023
Dignity in Care
04-2023
First Aid
04-2023
Mental Health Awareness
04-2023
Moving and Handling Theory
04-2023
Pathway to Care Programme: Module B - The 6 C’s of Care
04-2023
Pathway to Care Programme: Module E - Nutrition/Hydration
04-2023
Pathway to Care Programme: Module F - Continence Care
04-2023
Pathway to Care Programme: Module G - Mobility and Falls
04-2023
Pathway to Care Programme: Module J - Wellbeing
04-2023
Safeguarding Adults level 1 & 2 (Adult Support and protection)
04-2023
Understanding Your Role
04-2023
Understanding learning disabilities and Autistic Spectrum Disorder
04-2023
Basic Life Support (Theory)
03-2023
Building Mental Health Resilience: Bitesize Learning
03-2023
Conflict Resolution and Complaints Handling
03-2023
Mental Capacity
03-2023
Pathway to Care Programme: Module A - Adult Social Care
03-2023
Pathway to Care Programme: Module C - Communication
03-2023
Pathway to Care Programme: Module D - Personal Care
03-2023
Pathway to Care Programme: Module H- Supporting with Sleep and Bed Rest
03-2023
Pathway to Care Programme: Module I - End of Life Care
03-2023
Pathway to Care Programme: Module K - Personal Development
03-2023
Record Keeping
03-2023
Sale Account Manager
Globacom Nigeria Ltd
05.2017 - Current
Enterprise Sales Account Partner
MTN Nigeria
05.2012 - 05.2017
Customer Care Consultant
MTN Nigeria
07.2011 - 04.2012
Technical Sales Executive
Communication Networks Services Limited
07.2010 - 07.2011
Internship Student
Chips Bits & Bytes Nig. Ltd
04.2008 - 10.2008
B.Eng - Electronic Engineering
University of Nigeria
10.2004 - 04.2012
SSCE, Holy Ghost Secondary Technical, Rosa
09.1992 - 05.1998
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