Agustine Marshall
London
Summary
Detail-oriented Credit Bureau Reporting Analyst with over 11 years of experience in credit analysis, data management, and regulatory compliance. Proven track record of improving credit reporting accuracy and efficiency. Adept at using financial software and tools to analyse credit data and generate comprehensive reports.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Credit Bureau Reporting Analyst
J.P. Morgan
Mumbai, India
05.2013 - 12.2024
- Analysed and reported credit data to ensure compliance with regulatory standards.
- Managed and resolved over 50 customer queries in a day.
- Developed and implemented procedures to improve accuracy of credit reports.
- Collaborated with cross-functional teams to resolve discrepancies in credit data.
- Utilized financial software to generate detailed credit reports for internal and external stakeholders.
- Conducted regular audits to ensure data integrity and compliance with industry standards.
- Maintained up-to-date knowledge of industry regulations and best practices.
Customer services advisor
Barclays
Mumbai, India
12.2009 - 04.2013
- Troubleshot product issues for resolution swiftly and accurately.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales by 10-20%.
- Coordinated efficiently with other departments for issue escalation, facilitating timely solutions.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Improved customer satisfaction by promptly addressing and resolving more than 50 complaints per day.
- Recorded and processed customer data accurately.
- Consistently met targets by effectively handling high volume of calls daily.
- Offered current, accurate advice on optional solutions for concerns.
- Handled customer queries via telephone and email ensuring clear communication.
F&B assistant
Celebrity Cruises
Miami, Florida
06.1997 - 08.2009
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Dealt with customer complaints effectively, preserving restaurant reputation.
- Kept tables clear of used crockery, glassware and cutlery.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Helped with menu development, introducing innovative food choices.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Attended to more than 20 guests per seating.
Education
Certificate of Higher Education - Commerce
Mumbai University
Mumbai, India 06.1986 - 03.1989
Skills
- Interpersonal communication
- Process Improvement
- Resilience under pressure
- Decision-Making confidence
- Customer service orientation
- Confidentiality maintenance
- Effective time management
- Banking regulation and ethics
- Inventory management
Affiliations
- Team Sports. Represented Mumbai University and State level in Football and Field Hockey.
- Learning a New Language: Expand my horizons by becoming bilingual or multilingual.
Accomplishments
Recognized for excellence with titles such as Employee of the Year, Employee of the Month, and Best Team Player.
Languages
English
Fluent
Hindi
Fluent
Spanish
Beginner
References
References available upon request.
Timeline
Credit Bureau Reporting Analyst
J.P. Morgan
05.2013 - 12.2024
Customer services advisor
Barclays
12.2009 - 04.2013
F&B assistant
Celebrity Cruises
06.1997 - 08.2009
Certificate of Higher Education - Commerce
Mumbai University
06.1986 - 03.1989
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