Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Agustina Ramos

Sheffield,SHF

Summary

Proven leader with extensive experience at Cubana Tapas Bar, adept in organizational development and cross-cultural communication. Excelled in enhancing team efficiency and customer satisfaction, achieving significant improvements in service delivery. Skilled in employee relations and onboarding, with a track record of fostering a culture of continuous improvement and excellence.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Cubana Tapas Bar
10.2021 - Current
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
  • Oversaw food preparation and monitored safety protocols.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Evaluated operational procedures for efficiency improvements while maintaining highest standards of guest experience excellence.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Monitored sales trends to adjust pricing strategies for optimal profitability

Service Desk Administrator

Ant Marketing
10.2020 - 10.2021
  • Escalated complex or high-priority issues to appropriate team members or third-party vendors when necessary for swift resolution efforts.
  • Participated in on-call rotations for after-hours support, demonstrating a commitment to customer satisfaction even during non-business hours.
  • Trained junior team members on marketing best practices, fostering a culture of continuous improvement.
  • Created engaging content for email marketing campaigns, increasing open rates and conversions.

Waitress Supervisor

Las Iguanas
01.2018 - 09.2020
  • Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maintained detailed records of inspections, violations, and corrective actions taken, providing valuable data for future analysis.
  • Improved fire safety awareness by conducting regular training sessions and workshops for staff members.
  • Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the restaurant.

Waitress Trainer

Los Galvez
01.2015 - 08.2017
  • Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
  • Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
  • Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.

Education

High School Diploma -

Colegio El Limonar De Málaga
Malaga Spain
04.2001 -

High School Diploma -

Uniersity of Sheffield
Sheffield, United Kingdom
04.2001 -

Skills

Recruiting and interviewing

Product and service knowledge

Employee Relations

Organizational Development

Onboarding and Orientation

Cross-cultural communication

Software

Word

Excel

Timeline

Assistant Manager

Cubana Tapas Bar
10.2021 - Current

Service Desk Administrator

Ant Marketing
10.2020 - 10.2021

Waitress Supervisor

Las Iguanas
01.2018 - 09.2020

Waitress Trainer

Los Galvez
01.2015 - 08.2017

High School Diploma -

Colegio El Limonar De Málaga
04.2001 -

High School Diploma -

Uniersity of Sheffield
04.2001 -
Agustina Ramos