Word
Agustina Ramos
Sheffield,SHF
Summary
Proven leader with extensive experience at Cubana Tapas Bar, adept in organizational development and cross-cultural communication. Excelled in enhancing team efficiency and customer satisfaction, achieving significant improvements in service delivery. Skilled in employee relations and onboarding, with a track record of fostering a culture of continuous improvement and excellence.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cubana Tapas Bar
2021.10 - Current
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Oversaw food preparation and monitored safety protocols.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated operational procedures for efficiency improvements while maintaining highest standards of guest experience excellence.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Monitored sales trends to adjust pricing strategies for optimal profitability
Service Desk Administrator
Ant Marketing
2020.10 - 2021.10
- Escalated complex or high-priority issues to appropriate team members or third-party vendors when necessary for swift resolution efforts.
- Participated in on-call rotations for after-hours support, demonstrating a commitment to customer satisfaction even during non-business hours.
- Trained junior team members on marketing best practices, fostering a culture of continuous improvement.
- Created engaging content for email marketing campaigns, increasing open rates and conversions.
Waitress Supervisor
Las Iguanas
2018.01 - 2020.09
- Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained detailed records of inspections, violations, and corrective actions taken, providing valuable data for future analysis.
- Improved fire safety awareness by conducting regular training sessions and workshops for staff members.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the restaurant.
Waitress Trainer
Los Galvez
2015.01 - 2017.08
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
Education
High School Diploma -
Colegio El Limonar De Málaga
Malaga Spain 2001.04 -
High School Diploma -
Uniersity of Sheffield
Sheffield, United Kingdom 2001.04 -
Skills
Recruiting and interviewing
Product and service knowledge
Employee Relations
Organizational Development
Onboarding and Orientation
Cross-cultural communication
Software
Excel
Timeline
Assistant Manager
Cubana Tapas Bar
2021.10 - Current
Service Desk Administrator
Ant Marketing
2020.10 - 2021.10
Waitress Supervisor
Las Iguanas
2018.01 - 2020.09
Waitress Trainer
Los Galvez
2015.01 - 2017.08
High School Diploma -
Colegio El Limonar De Málaga
2001.04 -
High School Diploma -
Uniersity of Sheffield
2001.04 -
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