Aguila Mariana Nascimento de Freitas
London,United Kingdon
Overview
11
11
years of professional experience
Work history
CLEANER
SELF EMPLOYED
LONDON
06.2018 - Current
- Cleaning homes, offices, schools, stadiums, post-construction, deep cleaning and everything related to cleaning
Seller
Brazil cell phones
Goiânia - Brazil
01.2016 - 03.2023
- Successfully acquiring [Number]% of [Type] leads by initiating engaging sales conversations.
- Managed inventory, recording incoming and outgoing goods using [Software].
- Integrated [System] to improve efficiency of check out sales by [Number]%.
- Applied thorough understanding of [Product or Service] to easily address complex queries and instill consumer confidence.
- Identified and targeted potential customers by facilitating easy buying process and selling to customers' specific needs.
- Generated initiatives to increase opportunity for customer interaction and build lasting rapport.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
fast food attendant
Giraffas
Goiânia-Brazil
03.2013 - 12.2015
- Increased [Type] sales by providing a knowledgeable and persuasive [Type] service.
- Served food in a timely manner to ensure customer satisfaction.
- Took customer orders accurately and efficiently, enabling smooth [Type] transactions.
- Monitored [Type] stock levels and replenished when required.
- Ensured the highest levels of customer service throughout from a friendly welcome, to a fond farewell.
- Maintained a clean and tidy work area for optimum health and safety.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Complete high school -
Colegio Estadual Gabrie José de Moura
Santa fé de goiás- BrazilSkills
- Customer service
- Cleaning equipment knowledge
- Kitchen deep cleaning
- Proactive
- Communication skills
- Leadership
- Problem-solving
- [Type] Management
- Programme development
Languages
Portuguese
Native
English
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
CLEANER
SELF EMPLOYED
06.2018 - Current
Seller
Brazil cell phones
01.2016 - 03.2023
fast food attendant
Giraffas
03.2013 - 12.2015
Complete high school -
Colegio Estadual Gabrie José de Moura