Agris Smilktens
Redruth,Cornwall
Summary
Accomplished professional with extensive expertise in the hospitality industry, specialising in food pairing and beverage service techniques. Demonstrates resilience under pressure and a calm demeanour, ensuring effective conflict resolution and customer complaint handling. Proficient in technical equipment, cash management, and alcohol compliance regulations, with a strong focus on budget oversight and cost management. Skilled in staff scheduling to optimise operations, aiming to leverage these competencies towards enhancing operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Food and beverage manager
Penventon Park Hotel
Redruth, Cornwall
2024.06 - Current
- Managed daily operations of food and beverage service to uphold quality standards.
- Supervised staff training programmes to optimise service delivery and enhance customer satisfaction.
- Implemented inventory control measures to maintain stock levels and minimise waste.
- Developed relationships with suppliers for timely delivery of quality products.
- Achieved financial goals through stringent restaurant budgeting and forecasting.
- Coordinated guest relations from initial contact to final check-out to boost brand loyalty.
- Monitored stock levels for efficiency and minimised wastage through effective management.
- Oversaw all operations during peak hours to ensure seamless service.
- Monitored customer feedback to identify areas for improvement and enhance overall service quality.
Duty manager
Penventon Park Hotel
Redruth, Cornwall
2018.02 - Current
- Ensured compliance with health and safety regulations to promote a safe working environment.
- Optimised service delivery by coordinating staff schedules during peak periods.
- Implemented training programmes that enhanced employee performance and customer satisfaction.
- Resolved customer complaints promptly, maintaining positive relationships and high service quality.
- Facilitated team meetings to update staff and encourage collaboration.
- Delivered exceptional customer service through effective communication skills.
- Handled complaints professionally, resulting in improved customer retention rates.
- Supported marketing campaigns to increase brand visibility within the local community.
Bar manager
Penventon Park Hotel
Redruth, Cornwall
2018.02 - 2024.05
- Supervised bar staff during peak hours to ensure adherence to health and safety standards.
- Coordinated staff schedules and training sessions to enhance team performance.
- Implemented customer feedback initiatives to elevate service quality and guest satisfaction.
- Maintained inventory levels through regular stock checks and timely ordering of supplies.
- Developed cocktail menus and specials to attract diverse clientele and enhance offerings.
- Handled customer complaints with professionalism and discretion.
- Assisted in managing daily operations of bar to ensure efficient service delivery.
- Managed bar staff rota for optimal shift coverage.
- Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
- Developed and implemented training programs to enhance employee skills and knowledge.
Head Waiter
Paddy Whealans Riga
Riga, Latvia
2014.03 - 2018.01
- Supervised team of waitstaff to ensure exceptional customer service and dining experience.
- Trained new employees on restaurant protocols and service standards to maintain efficiency.
- Coordinated with kitchen staff to ensure timely food preparation and delivery to guests.
- Managed reservations and seating arrangements to optimise table turnover and guest satisfaction.
- Implemented feedback from guests to enhance service quality and address concerns promptly.
- Maintained cleanliness and organisation of dining area to create welcoming atmosphere for patrons.
- Developed and maintained strong relationships with regular customers to encourage repeat visits.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Streamlined table turnover processes, enhancing operational efficiency.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Reduced wait times with efficient seating arrangements.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Resolved customer complaints promptly, fostering a positive dining environment.
Bartender
Lido Restaurant & Catering Hall
Riga, Latvia
2008.01 - 2014.02
- Crafted a diverse range of cocktails and beverages to meet customer preferences.
- Managed bar inventory, ensuring timely restocking of supplies and ingredients.
- Maintained cleanliness and organisation of bar area in compliance with health standards.
- Trained new staff on bar procedures and drink preparation techniques.
- Developed and implemented seasonal drink menus to attract and retain clientele.
- Monitored alcohol consumption and enforced responsible service practices to ensure safety.
- Collaborated with team members to provide seamless service during busy periods.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Handled cash transactions securely minimising risk of theft or fraud.
Education
Restaurant and Service specialist - Hospitality
Riga restaurant And Service academy
Latvia 2005.09 - 2009.07
Skills
- Food pairing expertise
- Technical equipment proficiency
- Resilience under pressure
- Hospitality industry knowledge
- Beverage service techniques
- Conflict resolution
- Cash management
- Customer complaint handling
- Budget oversight
- Staff scheduling
- Cost management
- Calm demeanor under pressure
- Alcohol compliance regulations
Certification
WSET level 2
Personal License
Fire Marshal
First Aid course until 2027
Languages
English
Fluent
Russian
Fluent
Latvian
Native
Affiliations
- Motorcycles
- Reading
- Cooking
-
Relocating to Plymouth at end of October
References
References available upon request.
Timeline
Food and beverage manager
Penventon Park Hotel
2024.06 - Current
Duty manager
Penventon Park Hotel
2018.02 - Current
Bar manager
Penventon Park Hotel
2018.02 - 2024.05
Head Waiter
Paddy Whealans Riga
2014.03 - 2018.01
Bartender
Lido Restaurant & Catering Hall
2008.01 - 2014.02
Restaurant and Service specialist - Hospitality
Riga restaurant And Service academy
2005.09 - 2009.07