Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
-
References
Timeline
Generic

Agris Smilktens

Redruth,Cornwall

Summary

Accomplished professional with extensive expertise in the hospitality industry, specialising in food pairing and beverage service techniques. Demonstrates resilience under pressure and a calm demeanour, ensuring effective conflict resolution and customer complaint handling. Proficient in technical equipment, cash management, and alcohol compliance regulations, with a strong focus on budget oversight and cost management. Skilled in staff scheduling to optimise operations, aiming to leverage these competencies towards enhancing operational efficiency and customer satisfaction.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Food and beverage manager

Penventon Park Hotel
Redruth, Cornwall
06.2024 - Current
  • Managed daily operations of food and beverage service to uphold quality standards.
  • Supervised staff training programmes to optimise service delivery and enhance customer satisfaction.
  • Implemented inventory control measures to maintain stock levels and minimise waste.
  • Developed relationships with suppliers for timely delivery of quality products.
  • Achieved financial goals through stringent restaurant budgeting and forecasting.
  • Coordinated guest relations from initial contact to final check-out to boost brand loyalty.
  • Monitored stock levels for efficiency and minimised wastage through effective management.
  • Oversaw all operations during peak hours to ensure seamless service.
  • Monitored customer feedback to identify areas for improvement and enhance overall service quality.

Duty manager

Penventon Park Hotel
Redruth, Cornwall
02.2018 - Current
  • Ensured compliance with health and safety regulations to promote a safe working environment.
  • Optimised service delivery by coordinating staff schedules during peak periods.
  • Implemented training programmes that enhanced employee performance and customer satisfaction.
  • Resolved customer complaints promptly, maintaining positive relationships and high service quality.
  • Facilitated team meetings to update staff and encourage collaboration.
  • Delivered exceptional customer service through effective communication skills.
  • Handled complaints professionally, resulting in improved customer retention rates.
  • Supported marketing campaigns to increase brand visibility within the local community.

Bar manager

Penventon Park Hotel
Redruth, Cornwall
02.2018 - 05.2024
  • Supervised bar staff during peak hours to ensure adherence to health and safety standards.
  • Coordinated staff schedules and training sessions to enhance team performance.
  • Implemented customer feedback initiatives to elevate service quality and guest satisfaction.
  • Maintained inventory levels through regular stock checks and timely ordering of supplies.
  • Developed cocktail menus and specials to attract diverse clientele and enhance offerings.
  • Handled customer complaints with professionalism and discretion.
  • Assisted in managing daily operations of bar to ensure efficient service delivery.
  • Managed bar staff rota for optimal shift coverage.
  • Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
  • Developed and implemented training programs to enhance employee skills and knowledge.

Head Waiter

Paddy Whealans Riga
Riga, Latvia
03.2014 - 01.2018
  • Supervised team of waitstaff to ensure exceptional customer service and dining experience.
  • Trained new employees on restaurant protocols and service standards to maintain efficiency.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery to guests.
  • Managed reservations and seating arrangements to optimise table turnover and guest satisfaction.
  • Implemented feedback from guests to enhance service quality and address concerns promptly.
  • Maintained cleanliness and organisation of dining area to create welcoming atmosphere for patrons.
  • Developed and maintained strong relationships with regular customers to encourage repeat visits.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Streamlined table turnover processes, enhancing operational efficiency.
  • Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
  • Reduced wait times with efficient seating arrangements.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Resolved customer complaints promptly, fostering a positive dining environment.

Bartender

Lido Restaurant & Catering Hall
Riga, Latvia
01.2008 - 02.2014
  • Crafted a diverse range of cocktails and beverages to meet customer preferences.
  • Managed bar inventory, ensuring timely restocking of supplies and ingredients.
  • Maintained cleanliness and organisation of bar area in compliance with health standards.
  • Trained new staff on bar procedures and drink preparation techniques.
  • Developed and implemented seasonal drink menus to attract and retain clientele.
  • Monitored alcohol consumption and enforced responsible service practices to ensure safety.
  • Collaborated with team members to provide seamless service during busy periods.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Handled cash transactions securely minimising risk of theft or fraud.

Education

Restaurant and Service specialist - Hospitality

Riga restaurant And Service academy
Latvia
09.2005 - 07.2009

Skills

  • Food pairing expertise
  • Technical equipment proficiency
  • Resilience under pressure
  • Hospitality industry knowledge
  • Beverage service techniques
  • Conflict resolution
  • Cash management
  • Customer complaint handling
  • Budget oversight
  • Staff scheduling
  • Cost management
  • Calm demeanor under pressure
  • Alcohol compliance regulations

Certification

WSET level 2

Personal License

Fire Marshal

First Aid course until 2027

Languages

English
Fluent
Russian
Fluent
Latvian
Native

Affiliations

  • Motorcycles
  • Reading
  • Cooking

-

Relocating to Plymouth at end of October

References

References available upon request.

Timeline

Food and beverage manager

Penventon Park Hotel
06.2024 - Current

Duty manager

Penventon Park Hotel
02.2018 - Current

Bar manager

Penventon Park Hotel
02.2018 - 05.2024

Head Waiter

Paddy Whealans Riga
03.2014 - 01.2018

Bartender

Lido Restaurant & Catering Hall
01.2008 - 02.2014

Restaurant and Service specialist - Hospitality

Riga restaurant And Service academy
09.2005 - 07.2009

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Agris Smilktens