Agnieszka (Aga) Koziol
Lowestoft,Suffolk
Summary
Dedicated professional with extensive expertise in conflict resolution, effective communication, and time management. Proven track record in change management, task prioritisation, and care planning. Adept at risk assessment, health and safety regulations, and safeguarding procedures. First aid certified with a proactive approach to changes and maintaining a positive attitude under pressure. Skilled in client relationship building, task delegation, employee retention strategies, case management, and goal development planning. Committed to enhancing workplace efficiency and fostering a safe environment for everyone.
Overview
17
17
years of professional experience
Work History
Team leader
Leading Lives
Lowestoft, Suffolk
11.2022 - Current
- Manual Handling Trainer
- Risk Assessment Assessor
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Improved customer satisfaction through close collaboration with the team.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Reduced staff turnover with an effective motivation strategy.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Mental health/Learning Difficulties Support Worker
Leading Lives
Lowestoft, Suffolk
03.2019 - 11.2022
- Contributed feedback on customers progress leading to adjustments in personalised care plans.
- Provided transportation for medical appointments, ensuring timely arrival.
- Prepared nutritious meals that met special dietary needs of clients.
- Participated in regular team meetings, enhancing quality of care provided.
- Supported daily living skills training which increased client self-sufficiency.
- Administered medication according to schedule, promoting optimal health outcomes.
- Assisted with mobility issues enabling easier movement around the home.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Actively listened to client concerns thus creating a comforting environment.
- Assured safety measures were met to prevent falls or accidents.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Learning Difficulties Support Worker
Kingsley Healthcare
Lowestoft, Suffolk
03.2017 - 03.2019
- Helped achieve patient independence through guided tasks and activities.
- Assisted with mobility issues enabling easier movement around the home.
- Administered medication according to schedule, promoting optimal health outcomes.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Prepared nutritious meals that met special dietary needs of clients.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Care assistant
Hales Group
Lowestoft, Suffolk
04.2014 - 03.2017
- Delivered excellent customer service by addressing concerns of patients' families.
- Monitored vital signs of patients for early detection of health complications.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Respected privacy and dignity of each resident during provision of care services.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Assisted with medicine and stock counting, ordering and replenishing.
Shop assistant
Asda
Lowestoft, Suffolk
02.2011 - 03.2014
- Upheld company policies whilst dealing with returns and exchanges.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Assisted in inventory counts, maintaining accurate records.
- Managed stock levels on shop floor for continuous product availability.
- Handled queries regarding products, providing detailed information as necessary.
- Guided customers to locate products or alternative items.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Bar staff member
Harvester Potters Kiln
Lowestoft, Suffolk
04.2008 - 05.2011
- Liaised with kitchen staff for seamless service delivery.
- Restocked bar efficiently during busy periods.
- Managed customer disputes effectively, preserving the business reputation.
- Maintained professional knowledge about various drink recipes and offerings.
- Checked identification to maintain legal compliance.
- Helped organise special events at the bar.
- Rotated stock regularly, reducing waste from expired products.
- Adhered to health and safety regulations strictly.
- Served customers to foster a friendly atmosphere.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Refused drinks service to guests without appropriate proof of age.
Education
Diploma of Higher Education - Health and Social Care (Adults)
West Suffolk College
Lowestoft, Suffolk 04.2001 - /2018
Introduction to mental health, wellbeing -
Highfield qualifications, West Suffolk College
Lowestoft, Suffolk 04.2001 - /2021
Care Certificate Assessor -
NHS Health Education England
Lowestoft, Suffolk 04.2001 - /2023
Certificate MCA & DOLS Advanced Level 2 -
Cambridge County Council
Cambridge 04.2001 - /2024
TQUK Level 2 - Understanding Autism
Training Qualifications UK
Lowestoft, Suffolk 04.2001 - /2022
Level 3 - Understanding mental capacity and restrictive practice
West Suffolk College
04.2001 - /2023
Foundation Degree in Arts - Supporting Inclusive Learning and Practice
University of East Anglia
Access to Higher Education Diploma - Social Work and Social Care Professions
CAVA
Skills
- Effective communication
- Time management
- Change management experience
- Task prioritisation
- Positive attitude under pressure
- Proactive approach to changes
- Client relationship building
- Task delegation
- Employee retention strategies
- Case management
- Performance monitoring
- Decision making
Affiliations
- sport, horse ridding, music
Timeline
Team leader
Leading Lives
11.2022 - Current
Mental health/Learning Difficulties Support Worker
Leading Lives
03.2019 - 11.2022
Learning Difficulties Support Worker
Kingsley Healthcare
03.2017 - 03.2019
Care assistant
Hales Group
04.2014 - 03.2017
Shop assistant
Asda
02.2011 - 03.2014
Bar staff member
Harvester Potters Kiln
04.2008 - 05.2011
Diploma of Higher Education - Health and Social Care (Adults)
West Suffolk College
04.2001 - /2018
Introduction to mental health, wellbeing -
Highfield qualifications, West Suffolk College
04.2001 - /2021
Care Certificate Assessor -
NHS Health Education England
04.2001 - /2023
Certificate MCA & DOLS Advanced Level 2 -
Cambridge County Council
04.2001 - /2024
TQUK Level 2 - Understanding Autism
Training Qualifications UK
04.2001 - /2022
Level 3 - Understanding mental capacity and restrictive practice
West Suffolk College
04.2001 - /2023
Foundation Degree in Arts - Supporting Inclusive Learning and Practice
University of East Anglia
Access to Higher Education Diploma - Social Work and Social Care Professions
CAVA
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