Agnieszka Zalewska

• Supporting customer relationships from initial contact through to renewal completion, guiding customers through finance options with a consultative approach.
• Handling inbound and outbound sales enquiries while identifying opportunities to progress customers through the sales journey.
• Maintaining and updating CRM systems accurately to track prospects, appointments, and outcomes.
• Building strong rapport with customers to understand needs, address concerns, and support confident decision-making.
• Consistently meeting renewal and appointment-setting targets in a fast-paced, KPI-driven sales environment.
• Collaborating closely with dealership staff and internal teams to align renewal strategies and support revenue growth.

• Managing enquiries from prospective members and supporting the sales process by arranging viewings and providing tailored information on available spaces.
• Conducting tours and building relationships to support customer decision-making at early stages of the sales journey.
• Updating and maintaining leads and opportunities within Dynamics 365 CRM to ensure accurate pipeline visibility.
• Acting as a reliable point of contact for prospective and existing members, supporting a positive customer experience.
• Supporting day-to-day centre operations to ensure a professional and well-organised environment.

• Supporting customers through high-value purchasing decisions using a consultative, needs-led sales approach.
• Leading by example in delivering excellent service while working towards individual and store performance targets.
• Managing CRM data to capture customer information accurately and support follow-up opportunities.
• Handling sensitive customer situations professionally to maintain trust and encourage long-term relationships.
• Working with a high level of autonomy and accountability in a performance-driven environment.
• Creating and maintaining high-impact visual displays to showcase products effectively and support customer decision-making.
• Winner of Europe Tapestry Visual Merchandiser Brand Ambassador for 2022 - recognised for excellence in product presentation.

• Consistently achieving personal KPIs to support team performance and service standards.
• Coaching team members to deliver confident, customer-focused sales conversations.
• Supporting customers patiently through considered purchasing decisions.
• Demonstrating strong performance and reliability, resulting in promotion to Assistant Store Manager.#
• Maintaining visual merchandising standards in line with brand guidelines to enhance presentation and sales performance.

• Handling customer enquiries, sales transactions, returns, and exchanges accurately.
• Working efficiently in fast-paced environments while maintaining high service standards.
• Following company procedures to ensure accuracy, compliance, and consistency.

• Providing courteous and efficient customer service while assisting with enquiries.
• Processing payments accurately and handling returns and exchanges with attention to detail.
• Working efficiently during busy periods to maintain smooth operations at the sales desk.

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