Agnieszka Witkowska
Operation Supervisor
Leeds, West Yorkshire
Summary
Hardworking and passionate job seeker with strong organizational skills and a positive attitude. Ready to help team achieve company goals, detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Technican
B Braun
Leeds, West Yorkshire
02.2023 - Current
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Packed medical instruments using IMS system, making sure that the correct component will be sent out.
- Wrapped ready parcels using appropriate articles from the check sheet and data input to Track and Trace NHS system.
Operations Supervisor
Torque
Leeds, West Yorkshire
12.2021 - 01.2023
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Tracked employee attendance,punctuality and holidays.
- Completed timely and accurate reports (Invoices, SLA's, KPI's etc)
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Warehouse Administrator/Operative
Torque
Leeds, West Yorkshire
06.2019 - 12.2021
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Developed comprehensive staff training program to improve employee performance and morale.
- Coordinated troubleshooting support for warehouse personnel.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Divided and categorized goods received and prepared orders in response to customer requests.
- Prepared web orders for the team.
- Processed returns with careful checks.
- Picked and packed orders, reached the highest standards.
Business Owner/Grocery Shopper
Mini Market Aga
Leeds, West Yorkshire
12.2017 - 06.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shop Manager
Magdalenka Mini Market
Leeds, West Yorkshire
06.2013 - 12.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
Level 3 Leadership And Management - Leadership And Management
Fuel Learning
GB 05.2022 - Current
Level 1 in ESOL - English And Math
Leeds City Collage
Leeds 09.2010 - 06.2012
High School Diploma -
Romualda Traugutta
Poznan - Poland 09.2002 - 06.2005
Skills
Logistics expertise
Self-Motivated
Planning and Coordination
Flexible and Adaptable
Multitasking Abilities
Documentation and control
Teamwork and Collaboration
Attention to Detail
MS Office
Timeline
Technican
B Braun
02.2023 - Current
Level 3 Leadership And Management - Leadership And Management
Fuel Learning
05.2022 - Current
Operations Supervisor
Torque
12.2021 - 01.2023
Warehouse Administrator/Operative
Torque
06.2019 - 12.2021
Business Owner/Grocery Shopper
Mini Market Aga
12.2017 - 06.2019
Shop Manager
Magdalenka Mini Market
06.2013 - 12.2017
Level 1 in ESOL - English And Math
Leeds City Collage
09.2010 - 06.2012
High School Diploma -
Romualda Traugutta
09.2002 - 06.2005