Agnieszka Stasiak
Nottingham,Notti
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Director general
Barn Housr Bakery ltd
Leicester, Leicestershire
2020.08 - 2024.12
- Reviewed customer history to recommend appropriate products and services.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
- Monitored and updated stock levels and inventory databases.
- Stayed current on processes and procedures to offer relevant assistance.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed robust business plans with a clear focus on growth and sustainability.
- Analyzed market trends for strategic planning purposes.
- Ensured consistent product quality with meticulous monitoring of baking parameters.
- Maintained work area cleanliness for heightened safety and efficiency.
- Inspected products to meet quality standards and compliance.
- Worked closely with team members, fostering effective communication and collaboration.
- Performed cold drawing procedures at correct temperatures.
- Performed temperature adjustments, achieving ideal baking conditions.
- Prepared and mixed coating materials for optimal results.
- Adhered to health and safety guidelines, promoting a safe work environment.
- Handled complex baking schedules efficiently whilst maintaining strict deadlines.
- Replenished stock and processed deliveries to maximise product availability.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Kept appropriate stock levels to match expected demand.
Director
World of goods ltd
Nottingham , Nottinghamshire
2011.02 - 2023.09
- Drove process improvements, optimised workflow efficiency.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Introduced new marketing campaigns, boosted brand image.
- Put in place clear controls for financial administration and business management.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Managed negotiations with clients to secure profitable contracts.
- Consistently arrived at work on time and ready to start immediately.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Monitored and updated stock levels and inventory databases.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Kept appropriate stock levels to match expected demand.
Director
RSC Mobi ltd
Nottingham, Nottinghamshire
2008.03 - 2010.08
- Provided strategic insights for informed decision-making to board of directors.
- Directed team to deliver high-quality customer service.
- Introduced new marketing campaigns, boosted brand image.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
General operative
LSG Sky Chef East Midlands Aiport
East Midlands , East Midlands
2007.04 - 2008.11
- Loaded and unloaded materials safely, ensured proper storage within the warehouse facility.
- Picked and packed with speed and precision.
HR and Marketing Manager
Emo Neon -Poland
Czestochowa
1998.04 - 2006.09
- Identified new customer segments and target audiences to expand reach.
- Negotiated contracts with clients, influencers, and ambassadors, resulting in mutually favourable partnerships and increased growth.
- Developed marketing strategies for effective brand positioning.
- Grew annual revenue by 50% with targeted sales and marketing strategy.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
Education
Bachelor of Business Administration - Managing Public and Self-Government Instytution
University of Czestochowa
Czestochowa 2002.03 - 2004.03
Master of Business Administration - Marketing Management
University of Czestochowa
Czestochowa 1998.10 - 2001.05
A-Levels - Collective Nutrition - Dietician
Catering and Hotel School Complex
Tarnowskie Gory 1993.09 - 1996.05
Skills
- Customer engagement
- Visionary thinking
- Process Improvement
- Public administration
- Communication
- Business continuity planning
- Stress tolerance
- Effective communication
- Customer service excellence
- Strategic thinking
Languages
Polish
Native
English
Upper intermediate (B2)
Affiliations
- Sports and Physical Activities
- Music and Performance.
- Problem-Solving and Strategic Thinking.
References
References available upon request.
Timeline
Director general
Barn Housr Bakery ltd
2020.08 - 2024.12
Director
World of goods ltd
2011.02 - 2023.09
Director
RSC Mobi ltd
2008.03 - 2010.08
General operative
LSG Sky Chef East Midlands Aiport
2007.04 - 2008.11
Bachelor of Business Administration - Managing Public and Self-Government Instytution
University of Czestochowa
2002.03 - 2004.03
Master of Business Administration - Marketing Management
University of Czestochowa
1998.10 - 2001.05
HR and Marketing Manager
Emo Neon -Poland
1998.04 - 2006.09
A-Levels - Collective Nutrition - Dietician
Catering and Hotel School Complex
1993.09 - 1996.05