Agnieszka Pompey
Banbury
Summary
Experienced professional with a strong background in property management, customer service, and hospitality operations. Demonstrates expertise in portfolio oversight, compliance with legislation, and tenancy administration. Skilled in building rapport with landlords and tenants, ensuring high-quality service standards, and resolving complex issues diplomatically. Proven track record in team leadership and training, enhancing team efficiency and performance. Committed to process improvement by streamlining procedures to reduce errors and improve turnaround times. Career goals include furthering expertise in property management while maintaining premium service standards.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Senior Property Care Manager
Gatekeeper Lettings & Estate Agency
Witney, Oxfordshire
03.2025 - Current
- Efficiently managed tenant move-ins and move-outs, minimising property vacancy periods.
- Tracked expiring leases proactively, initiating renewal discussions before deadlines.
- Coordinated repair work to minimise disruption for tenants.
- Developed tenant retention strategies, promoting long-term residency and stable rental income.
- Streamlined administrative processes to enhance office efficiency.
- Maintained strong vendor relationships through regular communication, ensuring prompt service delivery.
- Carried out property inspections to uphold high standards of cleanliness and repair.
- Handled emergency situations effectively, providing swift resolutions with minimal stress.
Reservations & Member Services Supervisor
Soho Farmhouse
Great Tew, Oxfordshire
10.2018 - 03.2025
- Oversaw daily operations in luxury hospitality, managing high volumes of reservations.
- Implemented booking procedures that enhanced efficiency and reduced errors.
- Facilitated cross-department coordination to ensure seamless service for members and VIP clients.
- Trained and coached reservation agents, improving overall team performance.
- Resolved customer complaints promptly, increasing customer satisfaction rates.
- Delegated tasks effectively to achieve balanced workload among team members.
- Provided constructive feedback to staff, fostering improved performance levels.
- Recognised for exceptional problem-solving and communication skills, enhancing guest loyalty.
Receptionist
The Slaughters Manor House
Lower Slaughter, Gloucestershire
11.2014 - 10.2018
- Maintained organised reception area to enhance professional business environment.
- Administered mail distribution, ensuring timely correspondence delivery to each department.
- Demonstrated strong multitasking abilities while managing front-of-house operations in a 5-star setting.
- Conducted room inspections and collaborated with housekeeping to uphold quality standards.
- Supporting event planning and wedding coordination
- Cash operations and customer complaint handling
Chambermaid & Waitress / Receptionist
New Steine & Gulliver’s Hotel
Brighton, Brighton and Hove
05.2014 - 11.2014
- Conducted periodic deep-cleaning tasks to maintain property standards.
- Managed front desk operations, ensuring seamless service delivery.
- Resolved guest complaints promptly to encourage satisfaction and repeat visits.
- Facilitated effective communication by forwarding calls and messages without delay.
- Greeted incoming customers professionally, offering knowledgeable assistance.
Housekeeping Attendant / Supervisor
The Slaughters Manor House
Lower Slaughter, Gloucestershire
06.2012 - 05.2014
- Strictly adhered to safety guidelines when utilising cleaning tools and equipment.
- Assisted in laundry operations to enhance efficiency of housekeeping services.
- Maintained utmost discretion in occupied rooms, ensuring guest privacy was respected.
- Executed periodic deep-cleaning tasks to ensure long-term maintenance of property.
Education
A Levels Social Studies, English & History -
Samuel B. Linde College
Torun, Poland 08.2009 - 05.2012
Skills
- Property Management: Portfolio oversight, compliance with legislation, inspections, repairs coordination, tenancy administration, rent arrears management, dispute resolution
- Customer Service & Client Relations: Building rapport with landlords, tenants, and guests; proactive issue resolution; VIP and member services
- Hospitality Operations: Front-of-house management, reservations supervision, check-in/check-out processes, cross-department coordination
- Team Leadership & Training: Coaching and developing staff, improving team efficiency and performance
- Process Improvement & Efficiency: Streamlining procedures, reducing errors, improving turnaround times and response rates
- Communication & Problem Solving: Clear, professional communication with clients and colleagues; resolving complex issues diplomatically
- Attention to Detail & Standards: Maintaining high-quality presentation, ensuring compliance, and upholding premium service standards
Languages
Polish
Native
English
Fluent
Timeline
Senior Property Care Manager
Gatekeeper Lettings & Estate Agency
03.2025 - Current
Reservations & Member Services Supervisor
Soho Farmhouse
10.2018 - 03.2025
Receptionist
The Slaughters Manor House
11.2014 - 10.2018
Chambermaid & Waitress / Receptionist
New Steine & Gulliver’s Hotel
05.2014 - 11.2014
Housekeeping Attendant / Supervisor
The Slaughters Manor House
06.2012 - 05.2014
A Levels Social Studies, English & History -
Samuel B. Linde College
08.2009 - 05.2012
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