Agnieszka Piekarska

Responsible for delivering One Platform, an innovative SaaS training platform consolidating multiple systems into a seamless single-user experience.

Key achievements:

• Launched SDX (Skill Dynamics Experience), a uniquely modern learning experience providing continuous and role-based learning. I organised requirements and user feedback, turning these into developer requirements and ensuring successful delivery.
• Delivered One Platform, consolidating Skill's three standalone applications (Review, Learn and Insight) into a single integrated system, thereby improving learner and manager experience and increasing security. As a result of these two achievements, the company generated six-figure cost savings
• Led a dedicated team supporting one of the company's largest clients with a customised system tailored to their needs
• Took ownership of 3 products, ensuring successful delivery aligned with the overall platform vision

Responsibilities:

• Maintained client satisfaction by ensuring timely and accurate delivery of custom features
• Managed relationships with large enterprise customers, overseeing a dedicated Jira board and separate delivery stream to support their tailored requirements
• Ensured a customized approach for key clients, balancing standard platform development with bespoke solutions
• Liaised regularly with Sales, Customer Support teams, ensuring alignment on product features and benefits.
• Collaborated with cross-functional teams to deliver features aligned with business goals
• Took an active role in Agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, retrospectives

As commercially-minded Product Owner in IRIS, I worked on the development of the next generation cloud accountancy platform - IRIS Elements.

Key achievements:

• Successful third-party software integrations e.g. Xero or AppDirect into IRIS Elements
• Delivered a new mission-critical end-to-end digital onboarding journey
• Suspicious Activity Report process implementation into Anti Money Laundering product (MLRO reporting tool)
• Improved the end-user journey by creating adequate widgets for various roles in Anti Money Laundering product
• Implemented user-friendly, editable "Knowing Your Customer" identity verification form into Anti Money Laundering product to help the end user in better way to check and identify his Customers
• Document storage implementation using Amazon Web Services (AWS)
• Building a new standalone, mobile responsive Time & Expenses management software to reduce revenue leakage and simplify revenue recognition

Responsibilities:

• Working closely with the teams technical resource whilst a solution and delivery is in motion
• Working with the UX manager and Product Managers to create intuitive and engaging solutions that are in line with the IRIS commercial objectives
• Creating high-quality user stories and clear distinct tasks together with the team
• Liaised with Product Management to prioritize product backlog according to business value and ROI
• Provided clarity on new features by conducting product training and demos

As a Product Owner in Zuto was responsible for improving processes by creating seamless online and offline customer journey.

Key achievements:

• Achieved 15% Customer contact growth by implementing 2 way SMS service into a CRM system
• Successfully integrated insurance sale process into CRM system for Sales Partners which resulted in 43% revenue growth
• Website optimization. Re-written existing Customer account area by splitting the page into fragments using Tailor layout service which resulted in website performance improvements by 20%
• Implementing a web-based file management system to allow Customers to upload and download documents in a secure way
• Successfully implemented GDPR directives into existing processing activities and business practices

Responsibilities:

• Formulating hypotheses and defining how the team will test them
• Developing and maintaining detailed product requirements and functional specifications following workshops and detailed discussions with product and technical teams
• Supporting project process from initial concept through to post-deployment testing
• Producing and maintaining business user-friendly documents to assist integration with XML API Services

As Test Manager I was responsible for planning, controlling, estimating, monitoring and reporting of all test activities during all project phases.

As a Software Tester was responsible for website and back office software testing.