Agnieszka Oslawska
Oldbury
Summary
Customer focused quality controller and office assistant with extensive experience in undertaking administrative tasks, customer communication and quality assurance. Achieved high-quality standards for garments and efficient order fulfillment at Global Traders Birmingham Ltd. Proficient in customer communication, shipping preparation and time management with strong emphasis on attention to detail. Experienced working in team environment. Previous roles as garment quality controller at D&P Textile and Office Administrative Assistant at Security Company showcasing a commitment to customer satisfaction and operational efficiency. Committed to leveraging these competencies to drive success in future roles.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Quality Controller, Customer Service, Office Admin
Global Traders Birmingham Ltd
2013.07 - 2026.02
- Ensured high-quality standards for garments through meticulous sorting and quality checks.
- Scheduled order fulfillment to consistently meet dispatch deadlines.
- Prepared garments for shipment, including printing postage labels and managing customer emails.
- Provided prompt and courteous responses to customer inquiries regarding products and services.
- Handled confidential information with discretion, maintaining trust and integrity within the office.
- Maintained filing systems both electronically and on paper, ensuring easy access to important documents.
- Supported office operations by taking on ad-hoc clerical duties.
- Prepared employees' timesheets and sent to accountants.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted in fulfilment of customer orders placed in person, via email, online, and by telephone.
- Followed up on customer interactions to provide further support.
- Prepared and processed purchase orders and invoices , ensuring accuracy and compliance with financial policies.
Garment Quality Controller
D&P Textile Ltd
2004.12 - 2012.04
- Rejected or discarded products, materials and equipment not meeting specifications.
- Trained new staff in quality control procedures, emphasising attention to detail and accuracy.
- Sorted and segregated products to prepare for different levels of testing.
Office Administrative Assistant
Security Company
2002.06 - 2004.10
- Managed receptionist area, greeting visitors and addressing requests for information.
- Answered incoming phone calls, sorting and distributing email correspondence effectively.
- Handled all incoming and outgoing correspondence, including copies and faxes.
- Routed agreements, contracts, and invoices through signature process efficiently.
- Maintained both electronic and paper filing systems to ensure organization.
- Utilized Excel functions to maintain accurate spreadsheets.
- Processed and tracked employee timesheets for submission to accounting department.
Customer Service Representative
PkO Bank Polski
Bialystok, Poland
2001.06 - 2002.05
- Greeted customers warmly, fostering positive initial interactions.
- Answered inquiries regarding account types and banking products, ensuring informed decisions.
- Monitored customer account statuses and payments, providing timely updates to ensure customer satisfaction.
- Facilitated smooth money transfers between accounts, streamlining transaction processes for customers.
Education
Higher Diploma - FINANCIAL MATHEMATICS
University of Bialystok
PolandSkills
- Customer communication
- Confident using IT systems
- Positive and friendly attitude
- Analytical thinking
- Attention to detail
- Time management and organisational skills
- Workplace safety
- Creative problem solving
Additional Information
- Working in Business Administration course - in training
- Microsoft Excel course
- Basic bookkeeping course,
Certification
- Level 2 Functional skills Maths
- Level 2 Functional skills English
Affiliations
- Maths, Accounting
Timeline
Quality Controller, Customer Service, Office Admin
Global Traders Birmingham Ltd
2013.07 - 2026.02
Garment Quality Controller
D&P Textile Ltd
2004.12 - 2012.04
Office Administrative Assistant
Security Company
2002.06 - 2004.10
Customer Service Representative
PkO Bank Polski
2001.06 - 2002.05
Higher Diploma - FINANCIAL MATHEMATICS
University of Bialystok