Agnieszka Nowak
Leicester
Summary
Dedicated and organized individual returning to the workforce after a career break spent managing a household and raising children. With a strong foundation in multitasking, problem-solving, and communication, I am now seeking a part-time role that allows me to balance my professional skills with my personal commitments. Eager to apply my previous experience in Logistics/Customer Service/Administration, I am motivated to contribute meaningfully in a flexible work environment, bringing a fresh perspective, reliability, and a strong work ethic to the team.
Overview
18
18
years of professional experience
Work history
Stay at Home Mum
Leicester
12.2021 - Current
- Childcare and Development
- Household Management
- Time Management and Scheduling
- Emotional Support and Well-Being
- Communication and Coordination
- Personal Development and Education
Material Planner/Logistics Administrator
Burrows & Smith
Leicester
09.2019 - 12.2021
- Responsibility to order all materials for production within the business
- Creating schedules on a weekly basis to all the suppliers based on a latest demand from customers, Perkins/ Caterpillar/Cummins
- ‘’Goods In’’ communication, processing orders & reports
- Raise purchase orders, enter customer details in a timely and accurate fashion
- Administration queries, supplier queries
- Liaise with suppliers, support with invoices
- Efficient and effective communication to colleagues and external partners
Material Planner
Neovia Logistics
Leicester
02.2019 - 09.2019
- Raising quotations, organizing transportation and completing export documentation
- Providing timely and accurate information to courier companies
- Communicating with other departments within the Neovia Business and Suppliers to the Land Rover Aftermarket
- Supporting Planners to resolve incorrect paperwork and documents from Suppliers
- Prepare and distribute weekly report’s
- Manage and monitor the status of ordered parts/materials and expedite or de-expedite delivery of items to meet requirements
- Escalate where appropriate any issues/areas needing attention
- Support the Supply Teams initiative
Premier Customer Service Advisor
DHL
East Midlands Airport
09.2018 - 01.2019
- Dealing with customers over the phone and e-mail
- General enquiries, customer service
- Completing reports
Commercial Assistant, Transport Admin, Administration, Credit Control Assistant
Armstrong Logistics
Lutterworth
05.2015 - 09.2018
- Invoice queries
- Providing high levels of administrative support to the management team
- Full end to end responsibility for processing purchase invoices
- Warehouse communication, processing orders & reports
- Creating product files (promotions, Shafer, Shafer Soleil, Alaco)
- Creating transport files, creating collection notes, amending collection notes
- Administration queries, supplier queries
- Efficient and effective communication to colleagues and external partners
- Dealing with emails queries, insurance claims, customer service
Customer Service
TNT Fashion Group
05.2013 - 04.2015
- Dealing with customers over the phone and e-mail
- General enquiries, customer service
- Making statistics, reconciliation
- Manage the office maintenance
Bus driver, cashier/administrator
Centrebus Ltd
01.2009 - 04.2013
- Counting and balancing driver’s money using a cash counting machine
- Dealing with and resolving queries linked to payments
- Investigation of queries
- General enquiries, customer service
PCV Driver
Coach Care Travel
01.2008 - 01.2009
Clerical Assistant
Matsons
01.2007 - 01.2009
- Dealing with clients face to face & on the phone
- Answering clients queries, dealing with complaints & resolving them
- Sorting correspondence, filing photocopying, scanning & faxing
- Answer the switchboard, takes messages and field calls
Education
Master of Science - Psychology
Krakow University
/2004 - /2009
Skills
Able to work quickly and accurately under pressure
Good communication skills
Willing to learn and take on new tasks
Excellent team player
Ability to multi-task, good time keeper
Confident Handling money
Experience working in a high paced, office environment
Affiliations
- Outside of a professional environment, I have a keen interest in Sport, Jogging, Music, Travel & Dancing and Fashion.
Languages
Polish
Native
English
Fluent
Timeline
Stay at Home Mum
Leicester
12.2021 - Current
Material Planner/Logistics Administrator
Burrows & Smith
09.2019 - 12.2021
Material Planner
Neovia Logistics
02.2019 - 09.2019
Premier Customer Service Advisor
DHL
09.2018 - 01.2019
Commercial Assistant, Transport Admin, Administration, Credit Control Assistant
Armstrong Logistics
05.2015 - 09.2018
Customer Service
TNT Fashion Group
05.2013 - 04.2015
Bus driver, cashier/administrator
Centrebus Ltd
01.2009 - 04.2013
PCV Driver
Coach Care Travel
01.2008 - 01.2009
Clerical Assistant
Matsons
01.2007 - 01.2009
Master of Science - Psychology
Krakow University
/2004 - /2009
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