Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Agnieszka MAckiewicz

Norwich,Norfolk

Summary

I am driven and detail orientated HR Operations Team Leader with extensive experience in managing and overseeing comprehensive HR transactional processes across the employee life cycle. I am skilled in delivering high-quality HR advisory services to multi-disciplinary teams, with advanced proficiency in Microsoft Office Suite and HRMIS platforms. I have strong analytical, problem-solving, and decision-making skills, coupled with strong communication and interpersonal capabilities. Proven ability to manage priorities in fast-paced environments while building excellent work relationships with colleagues and stakeholders. Skilled in coaching team members, ensuring compliance, and fostering collaborative relationships across all organisational levels. I am confident in my ability to add a significant value to your HR team.

Overview

19
19
years of professional experience
6
6
years of post-secondary education

Work history

HR Transactional Team Leader

Norwich City Council
Norwich, Norfolk
03.2022 - Current
  • Experience in providing a comprehensive first-line transactional HR advisory service to the organisation on all aspects of HR and Payroll (employee life cycle) which includes providing advice, support, and guidance to managers and employees.
  • Sound knowledge and understanding of current HR practices, employment law and its application.
  • Experience of interpreting, applying HR policies/procedures, to support and advise managers.
  • Experience of using a range of IT packages including Microsoft Office Knowledge and experience of using an HRMIS to record employee data and generate information/documentation and supporting users of the system including self service
  • Experience of reviewing and streamlining HR transactional processes to meet the needs of the organisation and to introduce efficiencies (both for the HR team and managers)
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members and ensuring smooth workflow within the team.
  • Improved customer satisfaction through close collaboration with the team.
  • Work collaboratively and support other colleagues (as required) to deliver Team Plans, Corporate Plan
  • Accountable for ensuring the accurate and consistent delivery of key transactional HR activities including sickness and absence reporting, issuing of employee contracts, employee changes, correctly and confidentially maintained employees personnel records through the inputting of information into the HR systems, on boarding of new starters, processing of leavers accurately and producing HR reports for the HR team and managers as required
  • Experience in managing and overseeing the administration of the monthly payroll elements, ensuring this is delivered accurately each month and any issues are resolved quickly and effectively.

Appointee Assistant

Norfolk County Council
Norwich, Norfolk
07.2020 - 03.2022
  • Handled confidential information, maintaining discretion and integrity.
  • Sustained high levels of organisation with attention to detail.
  • Maintained digital database, enhancing ease of access to information.
  • Acting as a financial representative for clients, who have been assessed to lack mental capacity to deal with their affairs. This includes applying for state benefits, paying care fees and other bills on time, issuing personal allowance, record keeping, monitoring transactions on the account, reconciling transactions with bank balance, communicating with other representatives involved in the clients' care, processing the financial information on clients' death, assisting families, next of kin and executors to finalise proceeding.
  • Liaised with clients to maintain trustworthy relationships.
  • Drafted business letters and emails to facilitate clear communication.
  • Processed invoices, ensuring timely payments.
  • Support staff members with administrative tasks, reducing workload stress.

Benefits Assistant

Department for Work and Pensions
Norwich, Norfolk
01.2007 - 07.2020
  • Processing benefit payments and updating relevant changes in customers circumstances, calculating correct amounts of benefits due.
  • Communicating effectively with customers, providing the explanation the the changes in payments.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Covering the team leader duties during their absence, allocating daily tasks to the team

Customer Service Assistant

Curry's PC World
Norwich, Norfolk
05.2006 - 01.2007
  • Processing customer complaints, product exchanges and returns, support to sale staff.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Upheld company policies and procedures consistently for maintained standards of operation.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Utilised product knowledge effectively whilst assisting customers with purchases decisions.

Recruitment assistant

DWP Jobcentre Plus Recruitment Centre
Norwich, Norfolk
10.2005 - 04.2006
  • Advising customers face to face on most recent jobs advertisements, job matching, support with job application process, arranging interviews.
  • Ensured compliance with all employment laws during recruitment process, avoided legal complications.
  • Coordinated candidate interviews, improved communication between all parties.
  • Managed online job postings on various platforms, increased visibility of vacancies.
  • Screened CVs for suitable job applicants.
  • Maintained detailed records of applicant information for easy reference.

Education

CIPD Level 3 Diploma in Human Resources Practice - HR

Avado
Norwich, Norfolk
05.2020 - 06.2021

Master Degree - Management and Marketing

University of Science and Technology
Krakow
10.2000 - 07.2003

Bachelor Degree - Human Resources Management

University of Science and Technology
Krakow
10.2003 - 07.2005

Skills

  • Dynamic HR Operations Team Leader experienced in managing comprehensive HR transactional processes across employee life cycle and delivering high-quality HR advisory services across multi-disciplinary teams
  • Advanced proficiency in Microsoft Office Suite and HRMIS platforms
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication, and interpersonal capabilities
  • Proven ability to manage priorities in fast-paced environments
  • Ability to build excellent work relationships with colleagues and stakeholders
  • Skilled in coaching team members, ensuring compliance, and fostering collaborative relationships across all organisational levels

Languages

Polish
Native

Timeline

HR Transactional Team Leader

Norwich City Council
03.2022 - Current

Appointee Assistant

Norfolk County Council
07.2020 - 03.2022

CIPD Level 3 Diploma in Human Resources Practice - HR

Avado
05.2020 - 06.2021

Benefits Assistant

Department for Work and Pensions
01.2007 - 07.2020

Customer Service Assistant

Curry's PC World
05.2006 - 01.2007

Recruitment assistant

DWP Jobcentre Plus Recruitment Centre
10.2005 - 04.2006

Bachelor Degree - Human Resources Management

University of Science and Technology
10.2003 - 07.2005

Master Degree - Management and Marketing

University of Science and Technology
10.2000 - 07.2003

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Agnieszka MAckiewicz