Summary
Overview
Work history
Education
Skills
Languages
Certification
Hobbies and Interests
Timeline
Generic

Agnieszka Kozlowska

Sutton

Summary

Multilingual customer service professional with 8+ years of experience in retail, hospitality, and team leadership. Skilled in delivering outstanding customer experiences, resolving conflicts, and supporting business growth through effective stock management and team training. Recognized for adaptability, empathy, and problem-solving in fast-paced environments. Eager to contribute proven expertise and continue developing leadership skills with a clear path to career progression.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer Service Assistant

Asda Stores Ltd.
Sutton
11.2022 - 08.2025
  • Delivered efficient checkout and shop floor service, enhancing customer satisfaction.
  • Assisted customers in locating items and addressing product inquiries.
  • Handled cash, card, and mobile payments securely and accurately.
  • Reduced waiting times during peak hours by managing queues effectively.
  • Resolved complex customer issues with professionalism and empathy.
  • Supported customers with language barriers, ensuring clear communication.

Team Leader

Megan's Restaurants
Wimbledon; Kingston upon Thames
07.2021 - 05.2022
  • Delegated tasks and managed workloads to ensure smooth daily operations.
  • Trained, coached, and motivated new hires, maintaining high service standards.
  • Conducted performance reviews, identifying and supporting staff development.
  • Delivered first-class customer service and resolved escalated complaints.

Waitress & Team Trainer

Bills Restaurant
Richmond
01.2019 - 06.2021
  • Led shifts, motivating teams to achieve service and sales targets.
  • Delivered exceptional service in high-pressure dining environments.
  • Managed large group bookings and coordinated timely service for parties of 10+.
  • Trained and supported new team members to maintain service consistency.

Retail Assistant (Duty Free Shop)

Lagardère Travel Retail
Gdansk Airport, Poland
04.2017 - 08.2018
  • Delivered excellent service to international customers, assisting with product inquiries.
  • Processed sales transactions quickly and accurately.
  • Supported stock replenishment and maintained high visual merchandising standards.
  • Handled high-volume operations, serving 100+ customers daily.

Education

A-Levels - Humanities

Liceum ZDNJB w Hajnowce
09.2012 - 05.2015

Skills

  • Customer Service Excellence
  • Team Leadership & Staff Training
  • Adaptability & Reliability in Fast-Paced Environments
  • Payment Processing & Cash Handling
  • Time Management & Task Prioritisation
  • Multilingual Communication

Languages

Polish
Native
Russian
Fluent
Ukrainian
Intermediate

Certification

  • TQUK Level 3 Award in First Aid at Work (RQF)
  • Cambridge English Level 1 Certificate in ESOL Skills for Life (QCF)


Hobbies and Interests

Film, Reading, History, Video Games, Handcrafts, Gardening, Cycling

Timeline

Customer Service Assistant

Asda Stores Ltd.
11.2022 - 08.2025

Team Leader

Megan's Restaurants
07.2021 - 05.2022

Waitress & Team Trainer

Bills Restaurant
01.2019 - 06.2021

Retail Assistant (Duty Free Shop)

Lagardère Travel Retail
04.2017 - 08.2018

A-Levels - Humanities

Liceum ZDNJB w Hajnowce
09.2012 - 05.2015

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Agnieszka Kozlowska