Agnieszka Karwacka
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Receptionist
National Probation Service
Nottingham
2024.09 - Current
- Point of contact for external staff, professionals and service users.
- Managing phone calls to allow smooth communication and safe information sharing between officers and service users.
- Handling of petty cash and vouchers to reimburse bus fare, as well as providing other financial support through the use of professional judgment.
- Upholding confidentiality.
- Overseeing office supply orders.
- Raising office faults, ensuring office operations are able to return to normal.
- Tracking attendance and using a room booking system through excel.
- Key holder.
Tutor
Explore Learning
2023.10 - 2024.09
- Tutoring a range of pupils from the ages of 5 to 15
- Safeguarding is a very important aspect of this role – Online and Offline
- Self-study to ensure that my knowledge of all curriculums is up to date
- Ability to change communication styles depending on the age group and parental feedback
- Ensuring cleanliness of station
- Working under timed pressure
Technician
Nottingham Trent University
2023.09 - 2024.09
- Being a point of contact for students and staff
- Becoming adaptable and flexible to accommodate for tasks at hand
- Staying on track with multiple tasks and ensuring they’re completed to a high standard
Hourly paid enrolment officer
Walsall College
2023.07 - 2023.09
- Ensuring the correct enrolment of college students
- Safeguarding
- Becoming a main point of contact for students
- Working alongside a team of trained residency assessors and the exams team
- Taking payment for courses
Student Warden
Nottingham Square
2022.09 - 2023.07
- Ensuring safety at accommodation
- Safeguarding
- Becoming a main point of contact for students when the office is closed
- Working alongside two other wardens
- Ensuring fire safety and safe evacuation during fire evacuation
Teaching Assistant
Outreach Ambassador
2022.05 - 2023.07
- Networking with an assortation of schools, varying between the ages of 10-19
- Forming connections with various groups
- Safeguarding
- Becoming a main point of contact
- Working alongside other ambassadors
- Expanding knowledge on university to ensure any queries can be answered
Catering Staff
John Lewis
2022.10 - 2023.04
- Working in the café of John Lewis
- Taking stock, making drinks and handling food
- Working alongside a team
- Working under pressure
- Ensuring cleanliness of surroundings
- Completion of Food Safety Training (up to Level 2)
Student Ambassador - Support
Nottingham Trent University
2022.01 - 2022.07
- Supporting Nottingham Trent University through open days and various events
- Understanding of the Criminology curriculum
- Breaking down of information to ensure understanding
- Teamwork: specifically working alongside other students and lecturer
- Communication: speaking with prospective students and their parents
Student In Classroom - Teaching Assistant
2022.01 - 2022.04
- Supporting a class of Year 2 students with their studies for 10 weeks
- Understanding of the Year 2 curriculum
- Safeguarding
- Breaking down of information to ensure understanding
- Teamwork: specifically working alongside the class teacher and a teacher in training
Education
Bachelor of Arts - Criminology
Nottingham Trent University
2021.09 - 2024.07
A-Levels - Psychology Grade B, History Grade C, IT Cambridge Technical with a Distinction
Aldridge School 6th Form
2019.09 - 2021.06
GCSE - 10 GCSEs with Grade 5 or above, including Math (6) and English (5)
Aldridge School
2016.01 - 2019.07
Skills
- Teamwork
- Leadership
- Email management
- Postal handling
- Scheduling
- Data inputting
- Multitasking and prioritisation
Timeline
Receptionist
National Probation Service
2024.09 - Current
Tutor
Explore Learning
2023.10 - 2024.09
Technician
Nottingham Trent University
2023.09 - 2024.09
Hourly paid enrolment officer
Walsall College
2023.07 - 2023.09
Catering Staff
John Lewis
2022.10 - 2023.04
Student Warden
Nottingham Square
2022.09 - 2023.07
Teaching Assistant
Outreach Ambassador
2022.05 - 2023.07
Student Ambassador - Support
Nottingham Trent University
2022.01 - 2022.07
Student In Classroom - Teaching Assistant
2022.01 - 2022.04
Bachelor of Arts - Criminology
Nottingham Trent University
2021.09 - 2024.07
A-Levels - Psychology Grade B, History Grade C, IT Cambridge Technical with a Distinction
Aldridge School 6th Form
2019.09 - 2021.06
GCSE - 10 GCSEs with Grade 5 or above, including Math (6) and English (5)
Aldridge School
2016.01 - 2019.07