Agnieszka Gidzińska

• Demonstrated strong understanding of business operations and needs.
• Gathered and analysed requirements as primary contact for stakeholders.
• Identified issues, risks, and benefits of current and proposed solutions, outlining business impacts.
• Conducted business meetings to facilitate strategic discussions.
• Supported Agile team in daily activities to enhance productivity.
• Managed workload using Jira to track progress and allocate resources effectively.
• Acted as intermediary between Agile team and business to ensure alignment.

Coordinated due diligence for Coverholder and Delegated Claim Administrator, ensuring file completeness and currency.

Communicated with Coverholders and brokers to facilitate timely approvals and renewals in accordance with SLAs.

Reviewed reports and pursued outstanding queries to maintain operational efficiency.

Ensured compliance with business expectations, regulatory standards, and best practices across all activities.

Resolved administrative issues to enhance operational efficiency.

Processed client orders promptly, ensuring accurate fulfilment.

Coordinated with suppliers in Poland and abroad for timely goods procurement.

Managed transport logistics from airport to office for efficient operations.

Addressed customer complaints to maintain service quality and satisfaction.

Collaborated with Customs on imported goods compliance and documentation.

Streamlined office procedures to optimise workflow and productivity.