Agnieszka Davis
Littlehampton,United Kingdom
Summary
Adaptable Customer Care Professional experienced in fostering relationships across diverse settings. Delivered operational improvements through a strategic mindset and focus on efficiency. Committed to continuous learning and supporting team success in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mental Health Social Work Discharge Team Administrator
West Sussex County Council
05.2024 - Current
- Delivered a range of administrative tasks to a high standard of quality within agreed timescales, such as:
- Updated discharge spreadsheet daily, reviewing cases for discharge dates, s.117 completions, delayed reasons, and assessments.
- Processed new referrals, accurately adding details and updating council IT systems (Mosaic) to ensure timely service delivery.
- Notifying the payments team when services or placements need to be paused due to hospital admissions
- Managed incoming calls for duty social workers, facilitating communication and support for the team.
- Attending daily touchpoint calls ( DTOC, coding meetings) with discharge multi-disciplinary team to include SPFT, WSCC, Discharge Coordinators, Housing, and fully contributing throughout meetings.
- Data entry, filling, collating and presenting information in a clear format
- Producing accurate team meeting minutes
Dental Receptionist
Steyndent Dental Practice
Steyning
08.2023 - 04.2024
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls, taking messages/signposting as necessary
- Provide general administrative and clerical support
- Maintain a clean and organized reception area
- Schedule appointments and manage calendars
- Assist with data entry and record keeping
- Handle incoming and outgoing mail and packages
- Perform other duties as assigned
- Processing payments and recording daily takings
Optical Dispensing Assistant
TH Collison Opticians
Littlehampton
09.2019 - 05.2022
- Assisting patients with choosing frames; Providing clear advice regarding eye
- Responding to correspondence, maintaining patients' records, placing orders, till
- Handled administrative tasks and maintained accounts for smooth operations.
- Working with NHS guidelines and completing NHS forms.
- Answering phone calls, scheduling appointments and sending reminders, handling and
- Managed collections, adjustments, and small repairs for customer satisfaction.
- Preparing and smooth running of daily clinics ensuring operational tasks are
- Fulfilled effectively and efficiently.
Care Worker
Bluebird Care
Littlehampton
03.2017 - 08.2019
- Supported clients' physical, emotional, cultural, and social needs, enhancing overall well-being
- Providing personal care and support to clients with a range of needs, illnesses
- Provided specialized care for clients with disabilities to promote well-being.
- Assisting with getting up,washing, dressing up, medication, preparing meals
- Accompany the client on trips into the community, shopping.
- Assisted clients with daily personal care tasks, including washing and dressing.
- Maintained accurate records of care and medication support, ensuring compliance with care plans
- Using a person centered approach;
- Completed tasks and responsibilities.
Residential Home Care for Children, Night Care Assistant
West Sussex County Council
Durrington
04.2016 - 02.2017
- Working with autistic children
Care Worker
Consensus Support Services Limited
Littlehampton
03.2013 - 04.2016
- Working with adults with learning difficulties and challenging behaviour.
- Help service users to attain and maintain good standards of hygiene and personal
- Care, providing assistance as appropriate
- Promote person centred approaches to support by working effectively as part of key- working team to meet the needs of the supported people
- Actively liaise with family and friends of service users
- Enable service users to access the community
- Proactive and innovative approach in supporting individuals, maximizing their
- Potential
- Recording, planning, evaluating support plans and risk assessment.
Administration Assistant
Family business
, Poland
07.2009 - 05.2012
- Managing finance and accounting
- Customer service
- Managing orders and delivering goods to customers
- Solving problems
- Poland
English Teacher
Happy Kids
, Poland
10.2008 - 05.2009
- Preparing and carrying out English lessons for children aged 3-6 in nursery schools
- Poland
English Teacher
Happy Kids
, Poland
09.2006 - 11.2006
- Preparing and carrying out English lessons for children aged 3-6 in nursery schools
- Poland
Recruitment Consultant
Mackenzie Consulting
, Poland
09.2005 - 07.2006
- Headhunting - identifying and approaching suitable candidates who may already be in work
- Receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client
- Coordinated interview schedules for the client
- Using candidate databases to match the right person to the client's vacancy
- Informing candidates about the results of interviews
- Requesting references and checking the suitability of applicants before submitting their details to the client
- Preparing CVs and correspondence to forward to clients regarding suitable applicants
- Gained in-depth understanding of client companies, their industries, and cultures to better match candidates
- Conducted recruitment activities in Poland
Secretary
Fobos Invest Company
, Poland
03.2005 - 05.2005
- Interacting with clients, visitors and vendors
- Mailing and filing correspondence, placing orders, answering calls
- Scheduling meetings and events
- Maintaining accurate records and enter data
- Conducting research and compiling data; Interacting with managers and directors
- Maintaining stock of supplies
- Organising travels by booking accommodation and reservation
- Poland
Personal Assistant
Private client
London, UK
10.2003 - 10.2004
- Working for disabled gentleman with Cerebral Palsy and limited speech. Main duties included:
- Coordinated daily appointments and handled phone calls to maintain effective communication and scheduling
- Liaised with professionals, medical personnel, family, and friends to facilitate comprehensive support and care
- Provided personal care and managed household tasks to ensure a comfortable living environment
- Prepared nutritious meals tailored to dietary restrictions
- Accompanied on business trips and social outings
- Delivered assistance in London
Personal Assistant
Private client
London, UK
06.2002 - 09.2002
- London
Care Worker
Goldsborough Home Care
London, UK
07.2001 - 08.2001
- Main duties:
- Working with elderly and physically disabled people
- Visiting clients at their homes, dealing with personal care, cleaning, shopping
- London
Au-pair/Nanny for Spanish
Private Live-in
London, UK
09.2000 - 02.2001
- Cared for and supported three children in Spanish family, fostering a nurturing and educational environment
- London
Education
Master - Social Education
University of Warmia
OlsztynSkills
- Patient Care Coordination
- Conflict resolution
- Customer service
- Risk management processes
- Care plan management
- Filing
- Active listening
- Communication skills
- Schedule coordination
- Medical Scheduling
- Data entry
- Administrative support
- Organizational skills
- Administrative skills
- Microsoft Office
- Optix software
- Dental software
- Supply management
- Decision making
- Teamwork
- Bilingual (Polish/English)
- Patience
- Motivation
- Adaptability
- Self-discipline
- Persuasion
- Interpersonal skills
- Positivity
- Microsoft Office
- Optix software
- Schedule coordination
Personal Information
Driving License: B
Certification
- Counselling Diploma Level 3, 11/01/22, Present
- Care Certificate, 01/01/18, Present
- Admin/ Secretarial and PA Course, 05/01/05, Present
Highest Level Of Education
Masters Degree
Eligible To Work In Uk
True
Languages
Polish
First Language
English
Proficient
C2
Timeline
Mental Health Social Work Discharge Team Administrator
West Sussex County Council
05.2024 - Current
Dental Receptionist
Steyndent Dental Practice
08.2023 - 04.2024
Optical Dispensing Assistant
TH Collison Opticians
09.2019 - 05.2022
Care Worker
Bluebird Care
03.2017 - 08.2019
Residential Home Care for Children, Night Care Assistant
West Sussex County Council
04.2016 - 02.2017
Care Worker
Consensus Support Services Limited
03.2013 - 04.2016
Administration Assistant
Family business
07.2009 - 05.2012
English Teacher
Happy Kids
10.2008 - 05.2009
English Teacher
Happy Kids
09.2006 - 11.2006
Recruitment Consultant
Mackenzie Consulting
09.2005 - 07.2006
Secretary
Fobos Invest Company
03.2005 - 05.2005
Personal Assistant
Private client
10.2003 - 10.2004
Personal Assistant
Private client
06.2002 - 09.2002
Care Worker
Goldsborough Home Care
07.2001 - 08.2001
Au-pair/Nanny for Spanish
Private Live-in
09.2000 - 02.2001
Master - Social Education
University of Warmia