AGNES KWAANE BONSU
Manchester
Summary
Dedicated professional with expertise in customer service, team leadership, and operational support. Proven ability to lead teams effectively, enhance interpersonal communication, and drive training and development initiatives. Proficient in Microsoft Office Suite and invoicing, committed to delivering exceptional results and fostering a collaborative work environment.
Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Manager
cleanFix cleaning and plumbing
Accra
06.2022 - 06.2025
- Oversaw day-to-day company operations to enhance overall efficiency.
- Expanded the business by getting 5 new contracts which maintaining old business clients
- Streamlined operational procedures, boosting productivity across departments.
- Maintained inventory control for timely service delivery.
- Assigned tasks based on staff skills, optimizing workforce efficiency.
- Monitored safety and health protocols, ensuring compliance with regulations.
- Implemented effective cost control measures while maintaining service quality which boosted revenue by 20%.
- Delivered exceptional services to elevate client satisfaction.
supervisor
cleanFix cleaning and plumbing services
Accra
07.2017 - 03.2020
- supervised 10 team members which consisted of cleaners and plumbers
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- overseeing and managing cleaning activities.
- reviewing work schedules for all cleaners under my lead
- partook in the cleaning activities on site especially during industrial cleaning
- monitored the cleaning process to ensure effective use of products
ceo
maya's laundry services
obuasi
03.2016 - 12.2016
- managed my own laundry business
- procured and took stock of cleaning items and equipments
- ensured clients items were properly washed and delivered on time
- managed the finances of the business
- recruited staff to help in the business
Front desk executive
star of hope ventures
obuasi
07.2014 - 11.2015
- Monitored visitor access, ensuring security of the premises.
- marketed our services and cleaning products to new clients
- received clients' orders and dispatched the cleaning teams after the manager's approval
- received new cleaning material/stock from our suppliers
- Resolved guest complaints within the shortest time
- Prepared invoices and maintained financial records for accurate bookkeeping.
- attended to the clerical needs of the CEO
- ensured proper labeling of clients
Education
Master of Arts - Public Administration
Ghana Institute of Management and Public Admin
Kumasi campus 01.2021 - 06.2022
Bachelor of Arts - sociology and social work
KNUST
Kumasi 08.2009 - 06.2013
WASSCE - GENERAL ARTS
St Louis Girls Secondary School
Kumasi 10.2005 - 05.2008
Skills
- Customer Service
- Leadership skills
- Interpersonal communication
- Team Leadership
- Training and Development
- Microsoft Office Suite
- Invoicing
- Operational support
Affiliations
- COOKING AND PUBLIC SPEAKING
Timeline
Manager
cleanFix cleaning and plumbing
06.2022 - 06.2025
Master of Arts - Public Administration
Ghana Institute of Management and Public Admin
01.2021 - 06.2022
supervisor
cleanFix cleaning and plumbing services
07.2017 - 03.2020
ceo
maya's laundry services
03.2016 - 12.2016
Front desk executive
star of hope ventures
07.2014 - 11.2015
Bachelor of Arts - sociology and social work
KNUST
08.2009 - 06.2013
WASSCE - GENERAL ARTS
St Louis Girls Secondary School
10.2005 - 05.2008
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