Agnes Tong
Chester,Cheshire
Summary
- Highly organised Executive Support professional with experience providing high-level support to senior leaders in fast-paced environments
- Skilled in managing complex diaries, coordinating stakeholders, and handling sensitive information with discretion
- Proven ability to prioritise competing demands, streamline processes, and support organisational priorities
- Confident communicator experienced in managing communications, coordinating meetings, and supporting projects and events
Overview
6
6
years of professional experience
Work History
Casework Coordinator
SSAFA
10.2023 - Current
- Handled highly sensitive and confidential information with a high level of accuracy and professionalism.
- Worked independently in a fast-paced and evolving environment, adapting to changing procedures and priorities.
- Produced reports and data outputs using Excel and PowerPoint to support operational decision-making.
Administrator
Parkinson’s UK
05.2022 - 02.2023
- Sole administrator supporting multiple teams with diverse tasks and projects.
- Scheduled meetings, managed inboxes, and coordinated events.
- Collected and managed data, processed enquiries, and took minutes.
- Worked to tight deadlines, particularly for fundraising and professional events.
Contact Tracer
NHS Test and Trace
03.2020 - 05.2022
- Conducted sensitive calls with empathy and discretion.
- Maintained accurate Excel records and created PowerPoint presentations.
- Adapted quickly to evolving procedures during the pandemic.
- Worked independently and communicated effectively in a remote setting.
Education
BA (Hons) - Social Policy and International Relations
University of Lincoln
01.2020
A-Levels - English, Drama, History, Welsh Baccalaureate
Ysgol Glan Clwyd
01.2015
GCSEs - 10 subjects including English Literature, Welsh Language, Mathematics, ICT
Ysgol Glan Clwyd
Skills
Executive Support & Administration
- Complex diary and inbox management
- Meeting coordination, agenda preparation, and minute-taking
- Briefing, report, and presentation preparation
- Handling confidential and sensitive information
Organisation & Delivery
- Prioritising competing demands in fast-paced environments
- Project and event coordination
- Process improvement and systems management
- High level of accuracy and attention to detail
Stakeholder Engagement
- Building relationships with senior leaders, partners and external organisations
- Strong written and verbal communication skills
- Professional and confident liaison across multiple levels
Technical Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Microsoft Teams and SharePoint
- Case management and database systems
References
- Mandy Yardley, SSAFA Regional Casework Manager, mandy.yardley@ssafa.org.uk
- Chris Whaley, University of Lincoln Catering Manager, cwhaley@lincoln.ac.uk
- Bob Chowdhury, NHS TTP Denbighshire County Council, Bob.Chowdhury@denbighshire.gov.uk
- Julie Phillips, Human Resources Denbighshire County Council, Julie.Phillips@denbighshire.gov.uk
Timeline
Casework Coordinator
SSAFA
10.2023 - Current
Administrator
Parkinson’s UK
05.2022 - 02.2023
Contact Tracer
NHS Test and Trace
03.2020 - 05.2022
BA (Hons) - Social Policy and International Relations
University of Lincoln
A-Levels - English, Drama, History, Welsh Baccalaureate
Ysgol Glan Clwyd
GCSEs - 10 subjects including English Literature, Welsh Language, Mathematics, ICT
Ysgol Glan Clwyd