Agnes Eramiz
Stanwell,United Kingdom
Summary
Highly skilled professional with extensive expertise in team leadership, customer support services, and administrative support functions. Demonstrates exceptional organisational skills, trustworthiness, and results orientation, ensuring effective problem solving and decision making in high-pressure environments. Proficient in B2B sales, MS Office applications, and document preparation, with a strong focus on professionalism, attention to detail, and cultural sensitivity. Adept at hiring and training personnel while delivering outstanding customer-focused solutions. Committed to providing compassionate care through elderly care expertise, healthcare ethics knowledge, and adaptability to patient needs.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations Assistant Manager
Hanco Rent a Car LLC
Dubai, UAE
03.2015 - 10.2025
- Supervised branch sales and operations, enhancing overall performance metrics.
- Coordinated daily activities, including preparation of sales reports and documentation.
- Served as primary contact for clients regarding vehicle-related inquiries.
- Drafted contracts and proposals for various lease terms to facilitate transactions.
- Resolved issues promptly to maintain high customer satisfaction levels.
- Managed department operations through effective workflow coordination.
- Provided administrative support, ensuring precise document preparation and data entry.
- Developed new business processes and revised procedures to reduce operational costs.
Sales Executive
Hanco Rent a Car LLC
Dubai, UAE
03.2014 - 03.2015
- Conducted initial client assessments and followed up with cold calls and site visits.
- Achieved revenue targets through strategic follow-ups and effective sales tactics.
- Prepared quotations, contracts, and agreements to secure successful deals.
- Delivered detailed verbal and written reports on sales performance to management.
- Ensured company sales targets were met through ongoing client engagement.
- Managed client relationships throughout entire sales process and post-sales support.
- Cultivated long-term customer relationships, generating referrals from existing clients.
Senior Sales Counter Executive
Hanco Rent a Car LLC
Dubai, UAE
03.2013 - 03.2014
- Collaborated with Sales and Operations teams to drive revenue growth.
- Trained new staff to ensure efficient onboarding processes.
- Documented customer inquiries and comments promptly for accurate records.
- Responded to customer queries about product availability and delivery schedules.
- Maintained professionalism while addressing all customer inquiries.
- Referred unresolved grievances to relevant departments for resolution.
Fleet Sales Executive
DiamondLease LLC
Ras Al Khaimah, UAE
12.2010 - 12.2012
- Led branch operations, identifying sales opportunities through market assessment.
- Conducted regular sales visits, converting inquiries into contracts and achieving targets.
- Addressed customer concerns regarding payments, invoices, and vehicle maintenance efficiently.
- Cultivated long-term client relationships by updating product offerings and promotions.
- Developed tailored sales strategies for corporate clients to drive revenue growth.
- Strengthened fleet sales by building strong client relationships and understanding needs.
Rental Agent
Access Rent a Car LLC
Dubai, UAE
12.2008 - 12.2010
- Investigated and resolved customer enquiries, disputes, and overdue rentals promptly.
- Served as primary liaison between customer management and sales team.
- Assisted clients at counter to identify needs and provide guidance.
- Maintained customer database within RTA Dubai Portal for accurate record-keeping.
- Executed targeted door-to-door selling strategies, increasing daily revenues by five percent.
Rental Agent
National Car Rental
Dubai, UAE
04.2007 - 04.2008
- Resolved customer issues while managing various service and administrative tasks.
- Facilitated daily communications among operations, sales, maintenance, and accounts teams.
- Provided rental advice to improve guest service and satisfaction.
- Consistently met targets, contributing to increased sales performance.
- Boosted new business through hotel guests, raising monthly targets by 10%.
- Achieved high customer satisfaction with prompt responses to inquiries and complaints.
- Maintained accurate transaction records, promoting transparency in all dealings.
Office Administration and Sales Executive
Robin Rent a Car
Dubai, UAE
05.2004 - 04.2007
- Drove high-level B2B sales meetings, securing large-scale contracts and significantly enhancing market presence.
- Established strong relationships with key industry players to expand business reach.
- Identified new business opportunities that increased growth potential of company.
- Administered sales operations while preparing comprehensive reports for stakeholders.
- Enhanced customer service through effective negotiation, fostering long-term client relationships.
- Maintained current marketing intelligence regarding competitors in car rental industry.
Telemarketing Executive and Counter Agent
Autobahn
Dubai, UAE
02.2003 - 05.2004
- Managed over 50 customer calls daily, ensuring professional handling of inquiries and bookings.
- Coordinated with operations to prepare timely quotes and contracts for deliveries.
- Directed inquiries to relevant personnel while documenting customer information in internal database.
- Effectively addressed customer questions regarding product pricing and packages.
- Delivered persuasive presentations via phone calls to highlight value proposition of products and services.
Education
Bachelor of Science - History, Teacher Education
Saint Joseph College
Cavite City, Philippines 06.1982 - 03.1987
Skills
- Strong communication and interpersonal skills
- Patience , compassion and positive attitude
- Responsible, dedicated and flexible approach to work
- With transferrable Driving License
- Sales performance reporting
- Sales training
- Administrative support
- Elderly support
- Empathy and understanding
Certification
- Implementation and Monitoring of Client's Care Plan, Technical Education Statistics Development Authority
- Shadow Teaching Training, Learncology Professional Training and Development Institute with KHDA QR Attestation
- Certificate of Completion, Special Educational Needs and Disability (SEND) Al Naboodah Business Centre Dubai, UAE
- Certificate in Logistics and Chain Supply, Nadia Institute, Business Bay Dubai, UAE
- Customer Service, National Car Rental I Al Tayer Group
- Caregiver Certification, Philippines
- Sales Training, DiamondLease I Al Habtoor Group
- RTA Training in Car Rental, Emirates Computer
- Proficient in Microsoft Office, Filipino Computer Institute POLO OWWA (Word, Excel & PowerPoint) POLO OWWA
- Basic Photography, Filipino Computer Institute POLO OWWA
- Knowledge in Car Rental
- Softwares, Speed Armada Fleet Pro Car Pro
Timeline
Operations Assistant Manager
Hanco Rent a Car LLC
03.2015 - 10.2025
Sales Executive
Hanco Rent a Car LLC
03.2014 - 03.2015
Senior Sales Counter Executive
Hanco Rent a Car LLC
03.2013 - 03.2014
Fleet Sales Executive
DiamondLease LLC
12.2010 - 12.2012
Rental Agent
Access Rent a Car LLC
12.2008 - 12.2010
Rental Agent
National Car Rental
04.2007 - 04.2008
Office Administration and Sales Executive
Robin Rent a Car
05.2004 - 04.2007
Telemarketing Executive and Counter Agent
Autobahn
02.2003 - 05.2004
Bachelor of Science - History, Teacher Education
Saint Joseph College
06.1982 - 03.1987