Agnes Adeniran
London, Greater London,ENG
Summary
I am experienced and reliable customer service officer with extensive experience providing assistance in a busy hospital setting Strong dedication to helping patients resolve issues and cultivating a positive image of the organisation Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with patients Fully committed to following organisation procedures and winning loyal customers. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable strategies to resolve issues.
Overview
11
11
years of professional experience
Work History
Senior IT Support/ Customer Service Advisor
Imperial College Healthcare NHS Trust
05.2013 - 12.2023
- Supported management in improving departmental procedures for our patients and staff.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Reduced customer complaints by proactively identifying areas for improvement within the department.
- Engaged customers in person and over phone to answer questions and address complaints.
- Learned and maintained in-depth understanding of service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about our IT services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained high-quality service standards, ensuring positive customer feedback.
Education
Bachelor of Arts - Accounting, Business Information Tech Management
London Metropolitan University
London, United Kingdom06.2009
Skills
- Data entry and maintenance
- Customer Support
- Complaint handling
- MS Office
- Handling phone calls
- Communication
- Attention to detail
Certifications and Licenses
Microsoft Office
Hobbies and Interests
As much as I enjoy my customer service career, one of my true loves is getting fit. I love working out in my home gym, . If I'm not working as an IT support/ Customer care, more than likely, I am in home gym. In addition to working out, I love anything related to the cinema and I have a keen interest in romantic films. In my spare time, I also enjoy reading and cooking.
Timeline
Senior IT Support/ Customer Service Advisor
Imperial College Healthcare NHS Trust
05.2013 - 12.2023
Bachelor of Arts - Accounting, Business Information Tech Management
London Metropolitan University
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