Summary
Overview
Work history
Education
Skills
Timeline
Generic

Agnes Addai-Munumkum

Mitcham,Merton

Summary

A self-motivated, confident and resilient individual who is also knowledgeable and passionate on trading standard matters. A previous managerial experience, excellent communication skills both written and verbal with the ability to implement and contribute to policies to guide best practices. Possesses deep understanding of challenges and ability to motivate team members and drives cooperation at inter-professional level to pursue continuous progress . Skilled in budget governance, people management, resource planning and working in partnership with other agencies, partners and social care disciplines to bring about change and solution. familiar with enforcing policy, managing risk, and ensuring services are in alignment with regulatory and enforcement principles.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work history

Senior Social Care Assistant

Surrey County Council
Woking, SRY
09.2023 - Current
  • Partnering/collaborating with other agencies and stakeholders
  • advising and supporting clients on available resources.
  • Undertaking reviews/social care assessments and managing caseload.
  • chairing review meetings and escalating concerns,
  • supervising, Motivating, supporting, and driving junior staff to meet their target.
  • Conducting and monitoring risk assessment.
  • prioritising task and ability to meet deadlines in a timely manner.


Social Care Assistant

Surrey County Council
Surrey
11.2022 - 09.2023
  • undertaking social care reviews and assessment.
  • accurate records to effectively measure client development against support plan objectives.
  • Making relevant referrals for individuals with social care needs to facilitate independent living
  • Assisting social workers in conducting regular client home visits to evaluate eligibility for social care services.


  • Carried out annual care plan reviews and assessments, ensuring service users receive best-possible care.
  • Handled eligibility enquiries, referring individuals to correct resources to facilitate access to community assistance.
  • Triggering financial Assessments where appropriate

Support Worker

Surrey County Council
Walton-on-Thames, Surrey
01.2016 - 10.2022
  • Monitoring individuals' progress, continuously updating and adjusting care plans and risk assessment to meet residents health and well being needs.
  • Assisting service users to access pensions and understand changes to their pensions.
  • Supporting residents to manage their finances ie paying bills, withdrawals and depositing money at the same time helping to stay within their weekly budget.
  • Supporting service users write complains and cascading to the right team to ensure their voices are head
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • overseeing site in the absence of mangers.

Support Worker

Kissimul School group
subiton, Surrey
08.2013 - 01.2016
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Monitoring individuals' progress, continuously updating and adjusting care plans to meet health and well-being needs.
  • Shift leading and managing rota
  • writing up reports
  • Making and supporting residents to appointments such as GP, Chiropodist, etc

Support Worker

care management Group
03.2012 - 08.2013
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialize.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.


Manager (part-time)

Restored Hands Care ltd
Sutton
08.2014 - 09.2016
  • Implemented health, safety and well-being programmes to drive productivity and high-quality services.
  • Planned and managed resources and budget to support and deliver objectives.
  • Ensuring clients experience good customer service through customer journey surveys.
  • Holding yearly appraisals and having performance management meetings with staff
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • advising and signing staff on to the pensions
  • Upskilled staff through targeted training opportunities.
  • Ensuring the agency and staff are establishing good rapport, trusting relationship with the customers and their family
  • Ensuring the agency was meeting requirements in regards to regulations, quality standards and following polices and procedures
  • Building and maintaining culture within the staff team
  • Empowering/motivating staff through supervision and appraisals

Education

L5 - Health and Social care Management

The CourseMix
London
08.2022 - 11.2023

Foundation Degree in IT - IT and E-Commerce

Kingston University
London

Certificate of Higher Education - HNC Computing

Merton College
London

GCSEs -

Aggrey Memorial Zion Secondary School
Cape-Coast, Ghana

Diploma - Health and Social care

Merton College
London

Skills

  • Liaising with other agencies to find placements for clients
  • Supervising, Managing, motivating, supporting and driving team members to meet targets
  • Building and maintaining purposeful relationship with partners/stakeholders
  • Excellent communication and interpersonal skills
  • Ability lead and chair meetings
  • Undertaking reviews and managing caseload

Timeline

Senior Social Care Assistant

Surrey County Council
09.2023 - Current

Social Care Assistant

Surrey County Council
11.2022 - 09.2023

L5 - Health and Social care Management

The CourseMix
08.2022 - 11.2023

Support Worker

Surrey County Council
01.2016 - 10.2022

Manager (part-time)

Restored Hands Care ltd
08.2014 - 09.2016

Support Worker

Kissimul School group
08.2013 - 01.2016

Support Worker

care management Group
03.2012 - 08.2013

Foundation Degree in IT - IT and E-Commerce

Kingston University

Certificate of Higher Education - HNC Computing

Merton College

GCSEs -

Aggrey Memorial Zion Secondary School

Diploma - Health and Social care

Merton College
Agnes Addai-Munumkum