Agnelo Naik
La Vilajoiosa
Summary
Experienced Manager to adept at problem solving, customer service and hiring and training hardworking, quality staff. Bilingual Store Manager with advanced-level English and Portuguese speaking skills. Offering 12 years of expertise in sales management. Successful with leading and motivating employees to exceed sales quotas. Enthusiastic Store Manager competent with assessing performance indicators and leading sales teams towards optimal success. Strategic thinker who effectively collaborates with executives to launch new marketing initiatives. Driven Store Manager with over 12 years' experience in retail management. Hardworking team leader who trains and guides staff to develop advanced-level product knowledge. Enthusiastic about exceeding sales goals and helping businesses to thrive. Customer-focused Shop Manager with proven record of managing high-achieving, top-performing teams in ASDA. Skilled at managing recruitment processes, trained staff to become talented, hard-working and efficient in delegation. Skilled at budgeting and conducting Talent delivery. Diligent Back Office Specialist, focused on improving operations by quickly identifying and resolving activity flaws. Skilled at creating plans to improve productions, operations and team efficiency. Deadline-driven expert, bringing 12+ years of experience managing financial services in different retail industry.
Overview
15
15
years of professional experience
Work History
Store Manager
Sainsburys
London, Middlesex
02.2015 - 11.2025
- Maintained friendly professional demeanour when interacting with customers during daily service.
- Supervised and trained 180 associates, lifting store sales by 8%.
- Managed cash drawers and keyholder responsibilities across trading shifts.
- Generated repeat business by delivering exceptional customer service consistently.
- Resolved issues and exceeded team goals by partnering on service initiatives.
Department Manager
ASDA
London, Middlesex
01.2014 - 02.2015
- Executed targeted merchandising and promotional plans, bringing in 5% of quota on average.
- Handled fresh shift overstock, restocking and inventory control.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Conducted performance reviews to organise training and development for staff.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Followed all safety protocols and company processes and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Employed process improvement initiatives within department.
- Enforced safety rules and other policies to protect employees and minimise company liability.
- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
Food and Beverage Manager
Palm de jumer resort
Dubai, NA
05.2011 - 02.2013
- Increased weekly revenue by 3%
- Carefully prepared weekly payroll to keep up with projected revenue for the week.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Consistently obtained highest rating from the county health department.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Worked closely with sous chef and cooks to determine menu plans for special events or occasions.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Optimised profits by controlling food, beverage and labour costs daily.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Managed accounts payable, accounts receivable and payroll.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Ensured proper cleanliness was maintained in all areas of bar and front of house.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Education
Master of Business Administration - Hospitality
University of Goa(India)
01-2009
Skills
- Store opening and closing procedures
- Inventory control
- Fashion and design background
- Hiring and training
- Sales management
- Conflict resolution skills
- Driving results
- MS Office proficient
- Team building
- Customer experience
- Inventory management
- Accurate cash handling
- Employee training
- Reliable
- Team leadership
- Apparel sales
- Sales professional
- Leadership development
- Commercial awareness
- Customer service focused
- Mentoring and training
- Sales-driven
- Excellent visual merchandising
- Sales techniques
- Team motivation techniques
- Store management
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of process
- Developed and instituted employee training and retention initiative that reduced employee turnover by 6% within 1 year.
- Coordinated 3 special public and private events.
- Achieved certification through the Chartered Management Institute (CMI).
Education
other
Languages
English
Advanced
C1
Timeline
Store Manager
Sainsburys
02.2015 - 11.2025
Department Manager
ASDA
01.2014 - 02.2015
Food and Beverage Manager
Palm de jumer resort
05.2011 - 02.2013
Master of Business Administration - Hospitality
University of Goa(India)