Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Aghilesh Valathu Valappil

Cheltenham

Summary

Results-driven Revenue Cycle Management (RCM) professional with 8 years of experience optimizing processes and enhancing operational efficiency within the RCM framework. Expertise includes Accounts Receivable, AR Analysis, Vendor Support, Quality Analysis, and Subject Matter Expertise.

Overview

9
9
years of professional experience

Work History

Customer Care Collection Associate

NTT DATA Information Processing Services Private Limited
Chennai
05.2020 - 09.2024
  • Monitored and evaluated call quality to ensure compliance with company standards and client requirements.
  • Conducted regular audits of AR calls to assess performance and adherence to guidelines.
  • Provided constructive feedback and coaching to team members to enhance call effectiveness.
  • Prepared detailed reports on call quality metrics and identified areas for improvement.
  • Collaborated with management to identify process inefficiencies and recommend enhancements.
  • Assisted in developing and delivering training programs for new and existing staff.
  • Ensured compliance with legal and regulatory requirements in AR activities.
  • Liaised with cross-functional teams to promote a culture of quality and continuous improvement.
  • Analyzed customer feedback to enhance overall customer experience during AR interactions.
  • Maintained accurate records of quality assessments and training activities for auditing purposes.

Senior Client Partner

Access Healthcare Pvt Ltd
Chennai
12.2017 - 01.2019
  • Managed end-to-end accounts receivable processes, ensuring timely and accurate billing and collections.
  • Conducted high-volume outbound calls to patients and insurance companies to resolve outstanding balances.
  • Analyzed account discrepancies and collaborated with internal teams to facilitate prompt resolution.
  • Developed and implemented best practices for AR calling to improve collection rates and reduce outstanding debt.
  • Trained and mentored junior AR callers on effective communication techniques and compliance standards.
  • Maintained detailed records of all interactions and follow-ups in the billing system to ensure accuracy and accountability.
  • Monitored key performance metrics and provided regular updates to management on collection progress.
  • Ensured compliance with healthcare regulations and company policies during all interactions.
  • Fostered positive relationships with clients and stakeholders to enhance customer satisfaction and retention.

Senior Process Associate

AGS Health Pvt Ltd
Chennai
07.2016 - 11.2017
  • Conducted outbound calls to patients and insurance providers to follow up on outstanding accounts and resolve payment issues.
  • Managed the accounts receivable process, ensuring timely follow-up on unpaid claims and reducing days in accounts receivable.
  • Reviewed and analyzed patient accounts to identify discrepancies and initiate corrective actions.
  • Documented all interactions and updates in the billing system to maintain accurate records and ensure compliance.
  • Collaborated with internal teams, including billing and collections, to streamline processes and improve efficiency.
  • Provided exceptional customer service by addressing inquiries and concerns related to billing and payments.
  • Assisted in training new team members on AR processes and best practices for effective communication.
  • Monitored key performance indicators and contributed to achieving departmental goals for collections.

Junior Account Associate

Neltner Private Ltd
Chennai
12.2015 - 07.2016
  • Engaged in outbound calls to patients and insurance providers to follow up on outstanding payments and clarify billing inquiries.
  • Assisted in updating and maintaining accurate records of accounts in the billing system to ensure data integrity.
  • Supported the team in identifying and resolving billing discrepancies through effective communication and problem-solving.
  • Gained knowledge of healthcare billing procedures and compliance regulations through hands-on training and mentorship.
  • Provided excellent customer service by addressing patient concerns and guiding them through the payment process.
  • Collaborated with colleagues to enhance team performance and achieve departmental collection goals.
  • Demonstrated strong communication skills and a proactive approach to learning in a dynamic work environment.

Education

Bachelor of commerce -

A.M.Jain College
07.2016

Higher Secondary School - Commerce

Smjvhss
06.2013

SSLC -

Kola Perumal Chetty Vaishnava
06.2011

Skills

  • Athena One Expertise
  • Centricity Management
  • Electronic Medical Records Expertise
  • Meditech Software Experience
  • Experience with EPIC Solutions
  • ACE Expertise
  • Market Research Expertise
  • Proven Sales Expertise
  • Team Management
  • Building Professional Relationships
  • Risk Assessment
  • Physically Demanding Tasks
  • Supplier Relationship Building
  • Timely Attendance

Accomplishments

  • Achieved recognition as a top performer for three consecutive quarters, demonstrating exceptional competency and productivity in resolution efforts.
  • Commended for successfully resolving major denials without any deviations from Service Level Agreements (SLAs), maintaining a 0% defect rate.
  • Acknowledged by leadership for delivering prompt resolutions with superior quality and significantly reduced defect rates.

References

References available upon request.

Timeline

Customer Care Collection Associate

NTT DATA Information Processing Services Private Limited
05.2020 - 09.2024

Senior Client Partner

Access Healthcare Pvt Ltd
12.2017 - 01.2019

Senior Process Associate

AGS Health Pvt Ltd
07.2016 - 11.2017

Junior Account Associate

Neltner Private Ltd
12.2015 - 07.2016

Bachelor of commerce -

A.M.Jain College

Higher Secondary School - Commerce

Smjvhss

SSLC -

Kola Perumal Chetty Vaishnava
Aghilesh Valathu Valappil