Agha Abdullah Asad
Upper Lighthorne Heath,Leamington Spa
Summary
Dynamic professional with extensive expertise in customer service, retail sales, and product knowledge. Proven track record in upselling and cross-selling, supported by strong communication and teamwork skills. Adept at conflict resolution and time management, with proficiency in POS systems, cash handling, and CRM systems. Demonstrates creative problem-solving abilities and an entrepreneurial spirit. Committed to leveraging business networking skills for team leadership and achieving organisational goals.
Overview
17
17
years of professional experience
Work history
Founder & Business Owner
Invictus Sourcing
2023.01 - 2025.01
- Launched and scaled a profitable online store, managing sourcing, digital marketing, and customer service.
- Built supplier networks, streamlined logistics, and tracked e-commerce trends to drive growth.
Freelance E-Commerce Consultant
Self-Employed
2018.01 - 2022.01
- Delivered customer support for online buyers, resolving enquiries, processing orders, and maintaining strong client relationships.
- Managed product listings and sales channels, analysing market trends to maximise sales opportunities.
Senior Sales Consultant
Shaks Consultancy
2016.01 - 2017.01
- Advised clients on products and services, consistently exceeding sales targets through consultative selling techniques.
- Maintained detailed client records and followed up on leads to develop long-term business relationships.
Customer Service Representative
Digital Global Services
2015.01
- Provided prompt and professional support to customers, managing enquiries and resolving issues in a fast-paced call centre environment.
Customer Service Officer
Ovex Technologies
2008.01 - 2009.01
- Delivered technical and customer support for antivirus software clients (BitDefender), handling troubleshooting and account queries.
Research Analyst & QC Manager
Octa Group
2017.01
Development Manager
Wilson Asia Corporation
2013.01 - 2014.01
Merchandiser
Wilson Asia Corporation
2010.01 - 2012.01
Education
GCE A-Level -
University of South Asia
GCSE O-Level - undefined
The Lahore Lyceum
CCNA - undefined
Corvit Systems
Computer Pioneers Course - undefined
Lahore Lyceum
Skills
- Customer service and complaint resolution
- Retail sales and product knowledge
- Upselling and cross-selling
- Effective communication and teamwork
- Conflict resolution
- Time management
- POS and cash handling
- Call center and in-store support
- Microsoft Office proficiency
- CRM systems expertise
- Creative problem solving
- Entrepreneurial spirit
- Business networking
- Team Leadership
- Product knowledge
Timeline
Founder & Business Owner
Invictus Sourcing
2023.01 - 2025.01
Freelance E-Commerce Consultant
Self-Employed
2018.01 - 2022.01
Research Analyst & QC Manager
Octa Group
2017.01
Senior Sales Consultant
Shaks Consultancy
2016.01 - 2017.01
Customer Service Representative
Digital Global Services
2015.01
Development Manager
Wilson Asia Corporation
2013.01 - 2014.01
Merchandiser
Wilson Asia Corporation
2010.01 - 2012.01
Customer Service Officer
Ovex Technologies
2008.01 - 2009.01
GCSE O-Level - undefined
The Lahore Lyceum
CCNA - undefined
Corvit Systems
Computer Pioneers Course - undefined
Lahore Lyceum
GCE A-Level -
University of South Asia