Aggrey Lutta
Berkhamsted,United Kingdom
Summary
A seasoned executive with a proven track record in strategic visioning and business development strategy, known for inspirational leadership and mentoring. Demonstrates expertise in executive decision-making and professional networking, fostering empowerment through tailored training programme development. Committed to advancing organisational goals through executive coaching and performance coaching, with a focus on cultivating future leaders. Inspirational and forward-thinking, adept at guiding teams towards achieving strategic goals and facilitating impactful change. Proven ability in leadership development and organisational growth, combined with excellent communication and problem-solving skills. Committed to driving success and cultivating high-performance cultures in [Desired Position] role. Offering strong background in communication, team motivation, and strategic planning. Knowledgeable about fostering growth and unlocking potential in others. Ready to use and develop skills in leadership, coaching, and business strategy in [Desired Position] role.
Overview
36
36
years of professional experience
29
29
years of post-secondary education
1
1
Certification
Work history
Business Leadership Coach
CAE Technology Services Ltd
Hemel Hempstead, Hertfordshire
02.2021 - Current
- Developed bespoke coaching plans to meet individual client needs.
- Identified potential leaders through rigorous assessment processes and 25% were promoted
- Facilitated workshops, leading to enriched leadership skills.
- Championed organisational change for improved performance metrics. Implemented NPS took score from 48 to 66.
- Provided one-on-one mentorship, aiding personal growth and development of executives.
- Mediated negotiations between conflicting parties, creating harmonious work environments.
- Spearheaded business solutions by implementing strategic coaching methods.
Culture Director
CAE Technology Services Ltd
Watford, Hertfordshire
11.2018 - 01.2021
- Introduced new marketing campaigns, boosted brand image.
- Worked with Marketing and created our first ever Culture book (now in it's 5th year)
- Fostered a positive work environment, increased employee morale.
- Implemented new recognition awards system
- Established solid partnerships for enhanced market presence.
- Directed team to deliver high-quality internal customer service.
- Initiated business development activities, expanded client base.
- Conducted strategic planning sessions to drive corporate objectives.
Client Services Director
CAE Technology Services Ltd
Watford, Hertfordshire
07.2004 - 11.2018
- Part of small team, carried out MBO in 2004 and became a business owner.
- Achieved our primary goal to become Cisco Gold partner within 2 years
- Led a diverse team of professionals, maintained a highly motivated work environment.
- Provided strategic direction for the entire Client Services department, contributed significantly towards organisational success.
- Implemented new system 'Autotask', original outdated and effecting performance.
- Handled escalated client complaints, resolved them effectively and promptly.
- Focussed on top 10 accounts and developed strong relationships and trust with them- together this led to new large business opportunities.
- Coordinated with different departments, ensured smooth service delivery.
- Implemented NPS as part of client satisfaction surveys and used feedback to implement service improvements. Took score from 45-65.
- Collaborated closely with sales and marketing teams to bring in new clients.
- Streamlined internal processes to improve team efficiency.
- Built long-term relationships with key stakeholders for sustained growth of the company.
- Managed key accounts for increased business retention.
Service Development Manager
CAE Technology Services Ltd
Watford, Hertfordshire
04.2000 - 06.2004
- Worked closely with executive leadership, providing insightful inputs on strategy formulation.
- Set up new Service department starting with Networking team of 20 engineers within first few months of joining as needed for first and large Cisco project.
- Led multidisciplinary teams through complex project lifecycles, achieving timely completion of deliverables.
- Developed strategic plans for departmental growth, contributing to overall business expansion, grew 100% within 2 years.
Regional Services Manager
Computacenter
Bristol, North Somerset
03.1989 - 12.1999
- Started as Field Service Manager and various promotions later became Regional Manager looking after South and Northern regions, looking after over 50 engineers.
Education
Executive Coaching and Leadership Mentoring - Coaching
Institute of Leadership and Management (ILM)
Bristol 09.2016 - 06.2018
NLP and Coaching Practitioner - Coaching
The NLP Coaching Company
Hitchin, Hertfordshire 03.2018 - 03.2019
NLP and Coaching Mastery Level - Coaching
The NLP Coaching Company
Hitchin, Hertfordshire 03.2019 - 06.2019
Business Coaching -Evolution - Coaching
The Business Coaching Academy
London 01.2020 - 10.2021
Master of Business Administration - Business Management
The Open University
Cambridge, Cambridgeshire 06.1997 - 07.2021
Skills
- Executive decision-making
- Strategic visioning
- Mentoring and empowerment
- Inspirational leadership
- Professional networking
- Executive coaching
- Performance coaching
- Training programme development
- Business development strategy
- Persuasive communication
- Customer service excellence
Certification
D.I.S.C accredited
Trained as facilitator on Franklin Covey -7 Habits
Senior Membership with ACCPH (Accredited Counsellors, Coaches, Psychotherapist & Hypnotherapist.
Associate member of WABC (Worldwide Association Of Business Coaches)
Timeline
Business Leadership Coach
CAE Technology Services Ltd
02.2021 - Current
Business Coaching -Evolution - Coaching
The Business Coaching Academy
01.2020 - 10.2021
NLP and Coaching Mastery Level - Coaching
The NLP Coaching Company
03.2019 - 06.2019
Culture Director
CAE Technology Services Ltd
11.2018 - 01.2021
NLP and Coaching Practitioner - Coaching
The NLP Coaching Company
03.2018 - 03.2019
Executive Coaching and Leadership Mentoring - Coaching
Institute of Leadership and Management (ILM)
09.2016 - 06.2018
Client Services Director
CAE Technology Services Ltd
07.2004 - 11.2018
Service Development Manager
CAE Technology Services Ltd
04.2000 - 06.2004
Master of Business Administration - Business Management
The Open University
06.1997 - 07.2021
Regional Services Manager
Computacenter
03.1989 - 12.1999
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