AGGREH CHRISTOPHER

Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained excellent client satisfaction by providing in-depth support.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Obtained feedback from customers to improve service experience.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Listened actively to offer accurate information and best solution to their needs.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Recorded information about inquiries and complaints within internal database.
• Advised customers on availability, pricing and location of products.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Processed inbound customer calls, providing information on service or product upgrades
• Handled in-person, email and mailed correspondence.
• Adhered strictly to policies and procedures for continued company compliance.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Implemented customer follow up to uphold service standards.
• Applied conflict management to stressed and concerned customers.
• Followed scripts when answering common customer questions.
• Offered current, accurate advice on optional solutions for concerns.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Prepared necessary forms to complete transactions.
• Completed transactions to replace or exchange defective items.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Built customer rapport by providing friendly, genuine service, increasing customer retention by 90%.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Set appointments with field teams to carry out service changes or deliver new products.
• Shared informational brochures and details about policies to help guests make decisions.
• Answered telephone calls per day with professionalism.
• Processed high-value payments with meticulous accuracy.
• Managed daily calls, taking orders and escalated cancellations.
• Coordinated advanced help for complex payment issues.

• Facilitated smooth running of events averaging 1000 guests
• Provided on-site support for presenters, performers and other key stakeholders during events.
• Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
• Facilitated communication between vendors, clients and internal teams to guarantee event success.
• Managed event budgets, tracking expenses and identifying areas for cost optimisation.
• Assessed individual customer needs and recommended event packages to suit.
• Oversaw on-site event operations, managing staff and volunteers to deliver exceptional guest experiences.
• Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
• Obtained client feedback to determine improvements for future events.
• Designed event set-up and displays to match client requests.
• Welcomed guests into venues, showing them to tables and providing menus.
• Managed large-scale events from initial planning to successful completion.
• Reviewed budget and cost estimates to monitor expenditures and increase revenue.
• Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
• Established strong relationships with suppliers, negotiating contracts for cost-effective services.
• Drafted guest lists and oversaw correspondence to solidify number of expected attendees.
• Created bespoke packages for clients based on event requirements.
• Gathered post-event client feedback and evaluated results to inform future planning.
• Supervised external contractors to achieve successful events.
• Solicited client feedback to assess event success and uncover opportunities for improvement.
• Reworked complex schedules and calendar plans to meet unexpected changes or demands.
• Drafted client quotes detailing service fees and pricing structures for event requirements.
• Researched local venues to determine capacity requirements, pricing and availability.
• Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
• Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
• Managed support staff and vendor coordination to facilitate logistics during event.
• Executed pre-event site inspections, identifying potential challenges and implementing preemptive solutions.
• Obtained best prices for external services through research, building relationships and negotiation.
• Advised customers on various catering and drinks package options.
• Hired temporary event staff based on budgets, event size and specialised skills required.
• Provided audio-visual equipment to suit exact conference and seminar requirements.
• Promoted seasonal offers to maximise event space bookings.
• Determined client budget, vision and requirements through consultations.
• Coordinated accessory and table-dressing hire for weddings and parties.
• Negotiated contracts with clients and vendors to achieve mutually favourable agreements.
• Registered and briefed attendees on event schedules.
• Consulted with clients to gather information and discuss event vision.
• Organised invite list and managed registrations for 1000+ guests.
• Organised invite list and managed registrations for 500+ guests.
• Negotiated costs with suppliers to meet client event budgets.
• Arranged and coordinated catering and signage with external providers.