Agata Skowronska
Glasgow
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Commercial Manager
Zara Silvebrurn
- Develop and implement commercial strategies to drive sales and maximize profitability for the company
- Collaborate with the merchandising and buying teams to ensure the right product assortment for each store location
- Monitor and manage inventory levels to optimize stock availability and minimize overstock situations
- Lead and guide the sales team to achieve sales targets and provide exceptional customer service
- Build and maintain strong relationships with suppliers, vendors, and other business partners
- Oversee the planning and execution of marketing and promotional activities to enhance brand visibility and attract customers
- Conduct regular performance reviews and provide feedback to the sales team, identifying areas for improvement and development
- Prepare and present sales reports, forecasts, and budgets to senior management, providing insights and recommendations for business growth
- Stay updated on industry trends and competitor activities to proactively adapt strategies and maintain a competitive edge in the market
- Established and reported KPIs to measure business performance
- Guided project management activities with cost estimation, resource identification and timeline preparation
- Handled document preparation and monthly report generation, submitting to appropriate parties for review.
Sales Assistant
Papyrus Silverburn
11.2015 - 04.2017
- Responsible for delivering a friendly service, greeting and making eye contact with every customer that comes to the store
- Playing an active role in providing a positive customer experience and driving sales
- Supporting the store team and manager to increase revenue streams and profit targets
- Providing a friendly and helpful service to customers
- Maintaining high standards of presentation and cleanliness across the store
- Demonstrating good product knowledge to customers on key promotions and offers
- Providing cover in other areas during periods of holidays and sickness
- Approaching customers that may require assistance if you are on the shop floor
- Carrying out stock replenishment
- Ensuring all areas of the store remain tidy at all times
- Processing online orders.
Despatch Team Leader
Procter&Gamble
London
05.2011 - 03.2015
- Responsible for delivering items to customers by verifying orders, inventorying stock, arranging transportation and checking quality of all products
- Organizes item orders by editing for price, promotions, weight compliance
- Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders
- Ships items by examining items, destination, route, rate, delivery time; ordering carriers
- Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions
- Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
Education
European University of Law and Administration in London
01.2012 - 04.2015
Skills
- Cash management
- Operating tills
- Stock management
- Visual merchandising
- Checking deliveries
- Supervising
- Customer interaction
- Giving product advice
- Health & Safety procedures
- Influencing skills
- Articulate
- Retailing attributes
- Excellent attention to details
- Strong verbal and written communication skills
- Friendly and confident telephone manner
- Superb time management
- Financial records analysis
- Customer service oriented
- Enthusiastic communicator
- Self-motivated
Custom
Yes
Personal Information
Nationality: Polish
Timeline
Sales Assistant
Papyrus Silverburn
11.2015 - 04.2017
European University of Law and Administration in London
01.2012 - 04.2015
Despatch Team Leader
Procter&Gamble
05.2011 - 03.2015
Commercial Manager
Zara Silvebrurn