Agapitos Smaragdis
Business Administrator
Geraardsbergen/ Nairobi
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 8 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Professional Sales Executive with 8 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Business Manager
MAGGS AND GREG AIRBNB
Nairobi
02.2019 - 02.2021
- Updated and maintained rental agreement files and documents
- Answered telephones to assist customers and resolve issues.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Sales Executive
Simcresed
Nairobi
02.2010 - 02.2021
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- People skills
- Active listening
- Participated in networking events to meet and discuss service offerings with potential clients
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
- Implemented strategies to drive changes and improvements and enhance performance.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
MBA - Business Administration
University of Sunderland
Belgium 03.2015 - 04.2017
BBA - Business Administration
University of Sunderland
Belgium 01.2013 - 01.2016
Skills
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Additional Information
- TRAINER AND TUTOR , Mash Foundation | February 2008 - February 2010
Accomplishments
- Achieved Masters in Business Administration through effectively completing the course in University of Sunderland.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue and ensuring consumer satisfaction while working as a manager at Maggs and Greg AirNB between 2019 to 2021.
- Worked at Sincresed LTD between Feb 2010 and Feb 2021 as a Sales Executive where I participated in networking events with the different stakeholders, which led to increased profitability by aligning sales strategies, implemented them with business plans and subsequently enhancing company performance
- Achieved in Trainor and Tutor through effectively helping with Mash Foundation between 2008 and 2010.
Gaming
Its what I love to do in my free time.
Timeline
Business Manager
MAGGS AND GREG AIRBNB
02.2019 - 02.2021
MBA - Business Administration
University of Sunderland
03.2015 - 04.2017
BBA - Business Administration
University of Sunderland
01.2013 - 01.2016
Sales Executive
Simcresed
02.2010 - 02.2021
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