Arron Gill

• Designed and deployed a fully custom Warehouse Management System (WMS) using React and Node.js, eliminating over 60% of manual data entry tasks. This innovation reduced stock management labour from approximately 3 hours daily to less than 1 hour.
• Implemented targeted B2C and D2C marketing strategies, leveraging demographic insights and regional sales analytics to significantly enhance customer acquisition and expand market penetration.
• Developed dynamic, interactive dashboards (React & Node.js backend), enabling real-time tracking of sales trends and inventory insights. These tools directly contributed to a 50% reduction in product wastage, aligning inventory with consumer demand effectively.
• Built a bespoke route optimisation solution using VBA, reducing delivery times and improving logistical efficiency. By grouping deliveries geographically and strategically outsourcing certain routes, the tool achieved savings of 12 hours weekly, directly cutting fuel and operational costs.
• Negotiated a key supplier contract, slashing meal procurement costs from £3.50 to £1.70 per unit, generating monthly savings exceeding £2,250 based on an average purchase of 1,250 meals.
• Oversaw end-to-end installation and deployment of vending machines, ensuring seamless operational readiness and precise inventory management across multiple strategic locations.
• Introduced robust inventory control systems, including precise reorder points, regular stock audits, and waste reduction initiatives, maintaining consistently optimal inventory levels.
• Hands-on leadership style, described as firm yet fair—prioritising clear communication, accountability, and fostering a results-driven, collaborative culture.
• Personal USP: Relentless efficiency through automation. Driven by the principle of smart laziness; proactively automated repetitive tasks and complex processes using advanced skills in JavaScript (React), Python, and VBA—delivering significant productivity gains and operational improvements.

• Shaped and executed the company's foundational strategy, directly influencing initial growth phases, operational efficiency, and long-term market positioning.
• Developed and implemented comprehensive Standard Operating Procedures (SOPs), clearly documenting critical processes, enhancing operational consistency, and significantly improving staff productivity.
• Established tailored Key Performance Indicators (KPIs) to accurately measure operational effectiveness and client satisfaction, enabling continuous improvements through data-driven insights.
• Designed and implemented robust financial planning dashboards, effectively managing budgeting and expenditure, ensuring complete regulatory compliance, and providing real-time financial oversight.
• Drove innovative integration of cutting-edge legal technologies, streamlining internal operations, enhancing agility, and enabling rapid adaptation to market demands.

• Managed complex in-flight retail operations for approximately 600 daily short-haul and 200–300 long-haul British Airways flights across Heathrow and Gatwick, ensuring consistent service excellence and high customer satisfaction.
• Successfully resolved significant operational disruptions, such as minimising delays caused by logistical issues, leading to measurable improvements in customer satisfaction and a notable decrease in service disruptions.
• Built dynamic dashboards and automated reporting systems using Excel, SQL, and VBA, significantly enhancing visibility into missed pre-orders, reducing annual losses from approximately £60,000 to just £10,000 within three months.
• Enhanced supplier performance through increased transparency, resulting in a 20% improvement in operational performance over an eight-week period and achieving an 80% reduction in missed flights.
• Developed customised customer success playbooks for British Airways, directly contributing to strengthened client retention and improved satisfaction by systematically addressing service delivery and operational efficiency.
• Represented British Airways in strategic service provider performance reviews, successfully enforcing contractual compliance and achieving substantial improvements in delivery consistency.
• Efficiently managed operational budgets, overseeing detailed financial analyses and daily invoice approvals, resulting in improved cost control and budget accuracy.
• Created centralised data and issue-tracking platforms using Excel and user forms, automating processes and substantially reducing manual reporting efforts, thereby freeing resources for strategic tasks.

• Managed operations across over 200 rooms and 40 residential properties spanning Colchester, Southampton, Oxford, and Midlands locations including Birmingham, Leicester, and Derby. Successfully transformed student accommodations into profitable short-term rental solutions during off-peak seasons.
• Identified and addressed key occupancy trends through comprehensive data analysis, leading to a significant occupancy increase of approximately 25%, translating directly to substantial revenue growth.
• Designed and deployed a custom-built customer issue resolution platform using React, dramatically improving customer interaction and satisfaction. Customers received personalised responses within 90 minutes, significantly reducing issue recurrence and enhancing customer loyalty.
• Led targeted team briefings and one-on-one performance sessions, directly enhancing staff productivity and operational efficiency. Implemented clear performance goals, improving operational output and guest experiences.
• Improved overall customer satisfaction significantly, evidenced by an 80% increase in 4-5 star reviews following implementation of rigorous quality standards and dedicated customer service initiatives.
• Successfully recruited and onboarded key personnel, achieving 100% retention rate throughout contract durations, with many hires progressing to full-time permanent roles.
• Developed and implemented a comprehensive automated reporting system initially using Excel and VBA, later scaling to a sophisticated React and Node.js application. This solution reduced daily reporting tasks by approximately 83%, from 2 hours to 20 minutes per manager, achieving immense efficiency gains across multiple sites.
• Built a streamlined financial dashboard with automated invoicing capabilities, significantly reducing daily invoicing tasks by approximately 72%, enhancing overall financial accuracy and efficiency.

• Responsibilities are as above

Noteworthy Achievements:

• Implemented targeted processes and procedures that significantly reduced in-flight losses, enhancing overall profitability by approximately 20%.
• Introduced operational improvements that successfully reduced annual operational costs by up to £100,000, driving notable efficiency gains across the department.

• Led and coached a team of up to 10 team leaders per shift, conducting performance reviews, regular one-to-one sessions, and ensuring smooth daily operations.
• Maintained strict adherence to safety and security standards, meeting all operational and legal compliance requirements.
• Drove continuous improvement initiatives, achieving a notable 3% performance enhancement through process optimisation.
• Collaborated closely with an offshore IT team in India, significantly reducing incidents of missing premium cargo through effective process enhancements.
• Introduced an Excel macro solution for freight tracking, improving warehouse accountability and substantially reducing operational discrepancies.