Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

AFZALUDDIN MOHAMMED

Wembley,Brent

Summary

Expert in food preparation and safety, specializing in cooking to specifications, fryer operation, and allergen management. Proven ability in customer service, ensuring order accuracy and effective complaint resolution. Experienced in operational tasks including POS management, cash handling, and stock control. Demonstrated leadership through staff training and shift supervision, with strong time management skills to handle peak service volumes efficiently.

Overview

4
4
years of post-secondary education
1
1
Certification

Work history

Crew team member

Wngz Uk
Camden Town
04.2025 - Current
  • Delivered exceptional customer service in high-volume environment, specialising in gourmet wings and loaded sides.
  • Processed orders using POS system, providing menu recommendations and addressing allergen concerns.
  • Operated fryers, grills, and food warmers while adhering to strict food safety standards.
  • Ensured hygiene and cleanliness across front and back of house, contributing to excellent EHO inspection ratings.
  • Managed cash and card transactions, performed till reconciliation, and targeted upselling of high-margin items.
  • Led a team of 6–8 staff per shift, delegating tasks to optimise kitchen and front coordination.
  • Trained new staff in customer service protocols, kitchen preparation, and compliance with hygiene standards.
  • Oversaw takeaway and delivery operations via Uber Eats and Deliveroo, ensuring timely fulfilment.
  • Resolved customer complaints promptly, enhancing brand reputation.

Crew member

Wingstop Uk
Streatham Hill
03.2025 - Current
  • Delivered exceptional service in high-volume, fast-casual restaurant renowned for signature wings.
  • Efficiently processed customer orders using POS systems and addressed allergen-specific requests.
  • Prepared and cooked food according to Wingstop's strict quality standards.
  • Maintained cleanliness and organisation of kitchen and front-of-house areas per hygiene regulations.
  • Managed online and delivery orders through Uber Eats, Deliveroo, and Just Eat, ensuring accuracy.
  • Trained new team members on procedures and customer service best practices.
  • Monitored inventory levels and coordinated stock rotation to minimise waste.
  • Resolved customer complaints promptly to uphold satisfaction levels.

Education

Bachelor of Science - Computer Science

Jawaharlal Nehru Technological University
India Hyderabad
08.2019 - 06.2023

Skills

  • Food Preparation & Safety : Cooking to spec, fryer operation, portion control, allergen handling, Level 2 Hygiene
  • Customer Service : Order accuracy, upselling, complaint resolution, professional communication
  • Operational Skills : POS operation, delivery app order management, cash handling, stock control
  • Teamwork & Leadership : Staff training, shift supervision, multitasking, team coordination
  • Time Management : Working efficiently under pressure, handling peak service volumes, meeting delivery deadlines
  • Menu memorisation talent
  • Tables setup expertise
  • Food service regulations compliance
  • Restaurant operations understanding
  • Cleaning proficiency

Affiliations

  • Cooking & Food Preparation
  • Team Sports
  • Listening to Music
  • Travel & Culture
  • Volunteering & Helping Others
  • Learning New Skills

Accomplishments

  • Top Upseller – Consistently led the team in upselling drinks, sides, and meal upgrades, boosting daily revenue targets.
  • Shift Lead Promotion – Earned promotion to Shift Supervisor based on strong performance, leadership, and initiative.
  • Zero Complaints Record – Maintained a perfect record of no customer complaints over a 3-month period.
  • Training Champion – Selected to train and mentor new hires due to consistent adherence to company standards and positive attitude.
  • Health & Safety Audit Pass – Part of the team during a successful food hygiene inspection with zero issues raised.

Certification

  • Level 2 Food Hygiene & Safety Certificate
    Certified in food handling, storage, personal hygiene, and cross-contamination prevention.
  • Allergen Awareness Training
    Trained to safely handle and advise on 14 major allergens under UK food law.
  • Health & Safety in the Workplace (Level 1 or 2)
    Knowledge of workplace hazards, safe working practices, and emergency procedures.
  • Fire Safety Awareness
    Basic training in identifying fire risks and using fire extinguishers or alarms.
  • First Aid Awareness (if applicable)
    Basic understanding of responding to minor injuries or workplace incidents.

Languages

English
Fluent

Timeline

Crew team member

Wngz Uk
04.2025 - Current

Crew member

Wingstop Uk
03.2025 - Current

Bachelor of Science - Computer Science

Jawaharlal Nehru Technological University
08.2019 - 06.2023

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AFZALUDDIN MOHAMMED