Saim Ashraf
Bolton,BOL
Summary
Dedicated and results-driven professional with a solid educational background, including the successful completion of GCSEs and a college qualification. Currently studying economics at MMU. Leveraging a diverse range of experiences from various job roles, I have developed a robust skill set and extensive knowledge base. My career has been marked by a consistent drive to learn and improve, enabling me to unlock new skills and apply them effectively in professional settings. I am a reliable worker with passion for customer service and natural affinity with tech. Exceptional record keeper. Comfortable working alone or as part of team.
Overview
6
6
years of professional experience
Work history
Customer Service
SPAR Euro Garage
Rivington
01.2023 - 07.2025
- I have been working at EG for around 6 months
- This has given me soo much experience with dealing with customers.
- Communication: I've learned how to effectively listen and convey information to customers and colleagues.
- Problem-solving: Handling customer issues and finding solutions has sharpened my critical thinking and analytical abilities.
- Adaptability: I've learned to adjust to changing customer needs and company policies.
- Time management: Balancing multiple customer inquiries and tasks has enhanced my organisational skills.
- Displayed strong customer service and professional telephone manner while resolving enquiries.
- Provided professional customer service, offering can-do attitude to all requests.
- Demonstrated exceptional customer service by employing tailored and consultative sales approach.
- Delivered exceptional customer service, professionally responding to customer queries across multiple channels.
- Created positive first impressions through considerate, knowledgeable customer service.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained relationships with regular customers, providing exceptional customer service.
Sales executive
YouFibre
Manchester
11.2024 - 02.2025
- Understood customer needs to craft exceptional sales journeys.
- Improved new business using targeted door-to-door selling.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered high sales performance within budget to strict deadlines and targets.
- Maintained quality assurance standards for all products and services.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
Warehouse Operative
Evri
09.2022 - 01.2023
- Taking delivery of goods and signing the delivery notes or receipts.
- Unloading goods by hand, with trolleys or forklift trucks.
- Keeping records of goods, normally on a computer.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Maintained clean, safe and orderly warehouse space.
- Prepared items for timely dispatch and safe transportation.
- Completed work following safety rules for best working practices.
- Assisted with loading and unloading of vehicles manually and using machines.
- Maintained employee safety through observation of surroundings when moving cargo.
Voluntary BookKeeper
The Accounts Company
Bolton
03.2019 - 08.2019
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
- Posted financial data to appropriate accounts in automated accounting system.
- Maintained trial balance by reconciliation of general ledgers.
- Updated accounts with precision and accuracy to deliver reliable bookkeeping services.
- Checked invoices against work performed to verify accuracy ahead of payment.
- Matched purchase orders with invoices and recorded necessary information.
- Prepared and processed supplier payments to maintain supply chain activity.
- Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
- Worked under guidance of accountants to prepare financial data in correct formats.
- Produced and distributed monthly account reports for financial analyses.
Education
A Level in Business Management - Business Management
Bolton Sixth Form College
Bolton 09.2021 - 06.2023
GCSEs -
Sharples High School
Bolton 09.2018 - 07.2021
Bachelor of Science - Economics
Manchester Metropolitan University
Manchester, England 09.2024 -
Skills
- Customer Service
- Customer Support
- Retail customer service
- Customer service and assistance
- Customer relations
- Payment Processing
- Financial reporting
- Schedule management
- Data Entry
- Marketing and publicity campaigns
- Contract negotiation
- Problem-solving
- Sales techniques
- Product knowledge
- Business development
Languages
English
Fluent
Italian
Advanced
Urdu
Advanced
Punjabi
Advanced
Availability
Available full time and part time.
Timeline
Sales executive
YouFibre
11.2024 - 02.2025
Bachelor of Science - Economics
Manchester Metropolitan University
09.2024 -
Customer Service
SPAR Euro Garage
01.2023 - 07.2025
Warehouse Operative
Evri
09.2022 - 01.2023
A Level in Business Management - Business Management
Bolton Sixth Form College
09.2021 - 06.2023
Voluntary BookKeeper
The Accounts Company
03.2019 - 08.2019
GCSEs -
Sharples High School
09.2018 - 07.2021