Afshan Mughal
Park Royal,London
Summary
Reliable and customer-focused professional with over 10 years of experience in fast-paced environments, including the NHS. Strong communication, organisation, and teamwork skills with a proven ability to deliver excellent customer service. Experienced in handling queries, managing tasks under pressure, and supporting team operations. Now seeking an opportunity in clothing or supermarket retail where I can contribute to customer satisfaction and store success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Workforce Operational Officer
NHS England
Canary Wharf, London
2020.01 - Current
RETAIL-RELEVANT EXPERIENCE
- Provided high-level customer service by responding to queries via email, phone, and online systems
- Managed multiple tasks in a fast-paced environment, ensuring deadlines were met
- Organised events and handled registrations, similar to managing customer flow in retail settings
- Maintained accurate data and records, demonstrating attention to detail
- Worked as part of a team to support daily operations
- Resolved issues and supported individuals professionally and efficiently
Transformation Project Manager
NHS Barnet CCG
London
2019.02 - 2020.01
- Communicated with a wide range of stakeholders, building strong working relationships
- Managed workloads and prioritised tasks effectively under pressure
- Analysed data and produced reports, showing strong organisational skills
- Attended meetings and provided updates, demonstrating confidence and professionalism
- Supported service improvements, showing adaptability and problem-solving
Education
GCSEs: - English, English Literature, Maths, Science, History, Spanish, Child Development, Business Studies
Brentside High School
London 1992.09 - 1996.07
A-Levels - English Literature, Business Studies
Brenside Sixth Form
London 1996.09 - 1998.07
Skills
- Customer Service & Customer Engagement
- Cash Handling & POS Systems
- Stock Replenishment & Merchandising
- Teamwork & Collaboration
- Problem Solving & Complaint Handling
- Time Management & Multitasking
- Store Operations & Organisation
- Communication Skills (Verbal & Written)
- Attention to Detail
- Flexible & Reliable
Affiliations
- Travelling, Socialising with Friends, Reading
Timeline
Workforce Operational Officer
NHS England
2020.01 - Current
Transformation Project Manager
NHS Barnet CCG
2019.02 - 2020.01
A-Levels - English Literature, Business Studies
Brenside Sixth Form
1996.09 - 1998.07
GCSEs: - English, English Literature, Maths, Science, History, Spanish, Child Development, Business Studies
Brentside High School
1992.09 - 1996.07