Afshaan Abba
Liverpool,Merseyside
Summary
Results-driven Development Executive and Account Manager experienced in driving revenue growth and building long-term client partnerships. Delivered tailored commercial solutions and exceptional customer experiences that enhanced retention and loyalty, while assessing complex cases and applying legislation in previous Decision Maker role. Focused on leveraging strong analytical judgement, communication, and negotiation skills to contribute to organisational success and sustainable revenue expansion.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Senior Business Development Executive
Inside Global
Liverpool, Merseyside
2025.08 - Current
- Monitored KPIs to ensure targets were consistently achieved each month.
- Organised administrative tasks and structured pipeline to support business development initiatives.
- Executed daily responsibilities with accuracy and efficiency, contributing to overall team objectives.
- Addressed urgent deadlines to ensure timely completion of projects.
- Assisted team members with various tasks to foster collaboration.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Development Manager
Datalaw
Liverpool
2024.10 - 2026.03
- Generated new sales opportunities and maintained a robust pipeline through targeted phone outreach, social media engagement, and personalised email campaigns, resulting in increased engagement with potential clients.
- Supported fast-paced environment by consistently meeting established sales targets, contributing to team success and revenue growth.
- Established clear short-term and long-term goals for business team, aligning efforts to achieve objectives and enhance overall performance.
Asylum Decision Maker
Home Office
Liverpool
2023.09 - 2024.10
- Conducted asylum interviews in accordance with home office standards to ensure compliance and fairness.
- Analysed information statutes and legal precedents to draft accurate and effective correspondence.
- Maintained knowledge of evolving policies and regulations relevant to case law.
- Collaborated with partners and stakeholders for precise updates to case management systems.
Carrier Break
.
2022.06 - 2023.09
Account Manager
Extreme Networks
Liverpool
2020.12 - 2022.05
- Facilitated significant deals across Nordic territory, enhancing market presence for small to medium-sized businesses.
- Assisted in achieving and exceeding annual operating plan goals, contributing to overall territory growth.
- Supported channel partners by fostering relationships, strengthening pipeline through targeted business development efforts.
- Prepared detailed reports to provide insight into account performance.
- Conducted market research to stay abreast of industry trends.
- Established strong rapport with clients through regular communication.
Account Manager
Microsoft
Dublin
2020.01 - 2020.09
- Focused on delivering personalised customer experiences to enhance brand loyalty.
- Built strong rapport with clients and stakeholders to foster long-lasting partnerships and drive customer satisfaction.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Maintained up-to-date information on opportunities within the MSX system, achieving successful outcomes ranging from 100% to 105%.
- Coordinated schedules through meticulous planning to optimise workflow and enhance team efficiency.
Account Manager
Service Source now Concentrix
Liverpool
2017.10 - 2019.12
- Engaged major account holders and potential customers, promptly identifying and resolving issues to enhance relationships.
- Managed quarterly targets with pipelines of $2 to $5 million USD, contributing to revenue goals.
- Coordinated communication efforts to ensure smooth operations and improve customer satisfaction.
- Analysed sales data for identifying opportunities for growth.
- Conducted market research to stay abreast of industry trends.
Education
Bachelor of Business Administration - International Marketing
Oslo Marketing University
Oslo, Norway 2007.08 - 2010.06
Skills
- Forecasting sales
- Managing accounts
- Building relationships
- Negotiation skills
- Results-driven
- Problem-solving
- Attention to detail
- Efficient time management
- Coordinating tasks
- Communication skills
- Team player
- Multilingual
Languages
Norwegian First Language
Native
English C2 Proficient
Fluent
Swedish B2 Upper Intermediate
Proficient (C2)
Danish B2 Upper Intermediate
Advanced (C1)
Hindi B2 Upper Intermediate
Fluent
French B1 Intermediate
Beginner (A1)
Timeline
Senior Business Development Executive
Inside Global
2025.08 - Current
Business Development Manager
Datalaw
2024.10 - 2026.03
Asylum Decision Maker
Home Office
2023.09 - 2024.10
Carrier Break
.
2022.06 - 2023.09
Account Manager
Extreme Networks
2020.12 - 2022.05
Account Manager
Microsoft
2020.01 - 2020.09
Account Manager
Service Source now Concentrix
2017.10 - 2019.12
Bachelor of Business Administration - International Marketing
Oslo Marketing University
2007.08 - 2010.06