Afsana Mim
Bournemouth,Bournemouth
Summary
Dynamic and adaptable professional with extensive expertise in hospitality and customer service, demonstrating exceptional communication proficiency and leadership potential. Skilled in reservation systems use, cross-selling products, and maintaining hygiene standards awareness, ensuring seamless operations in fast-paced environments. Adept at handling customer complaints with assertiveness and providing constructive feedback to enhance team performance. Committed to health and safety compliance while excelling in multidisciplinary teamwork to deliver outstanding service experiences.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Team member
Kokoro Bournemouth
Bournemouth, England
08.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Prepared and cooked food items according to company guidelines and specifications.
- Adapted recipes to accommodate dietary restrictions, resulting in increased customer satisfaction.
Crew member
McDonald's
Newport
05.2024 - 08.2025
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Handled high-pressure situations calmly providing solutions promptly.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Operated cash registers accurately, ensuring proper handling of transactions.
International student ambassador
Southwales University , Newport , Wales
Newport
10.2023 - 10.2024
- Enhanced student experience with the implementation of various student life initiatives.
- Conducted insightful Q and A sessions after each campus tour, addressing concerns efficiently and effectively.
- Facilitated smooth transition for new students by providing comprehensive campus tours.
- Provided personal insights about living in the UK during pre-departure briefings, preparing future students better for their journey ahead.
- Offered personalised advice based on my own experiences as an international student, helping others navigate similar situations successfully.
- Collaborated effectively with other student ambassadors to host successful open days for prospective students.
Education
Master in Education - Innovation in Learning and Teaching
University of South Wales
Pontypridd 09.2023 - 09.2024
Skills
- Adaptability and Flexibility
- Communication excellence
- Assertiveness handling
- Constructive feedback
- Bilingual or multilingual
- Leadership potential
- Responsive engagement
- Table setting
- Fast-Paced work adaptability
- Peer collaboration
- Communication proficiency
- Health and Safety Compliance
- Team player
- Cash handling
- Customer Service
- Product knowledge
- Food preparation
- Multidisciplinary teamwork
- Food presentation
- Phone order handling
- Customer complaint handling
- Hospitality and customer service
- Hygiene standards awareness
- Waste management procedures
Timeline
Team member
Kokoro Bournemouth
08.2025 - Current
Crew member
McDonald's
05.2024 - 08.2025
International student ambassador
Southwales University , Newport , Wales
10.2023 - 10.2024
Master in Education - Innovation in Learning and Teaching
University of South Wales
09.2023 - 09.2024