Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
References
Timeline
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Afsana Hafiz

London,UK

Summary

As a Quality Improvement Officer in the Royal Borough of Greenwich, I have gathered extensive knowledge and experience in supporting core business functions to ensure services are delivered to a high standard. Leading on quality assurance of data has enabled me to manage and develop my performance, problem solve and respond to change effectively. I successfully supported my team in collaboration to achieve an Outstanding rating in the Local Authority Children's Services Ofsted Inspection (ILACS). Likewise, I have worked as a Pastoral Administrator and undertaken internships as a Policy Advisor and Health Intern in the Scotland Office and Department of Health & Social Care. My career goal is to continue to develop expertise in policy and governance to contribute towards constructing outstanding services essential for economic and social growth and further improving the quality of transport services to citizens. I believe the role of a Policy Officer in the Taxi and Private Hire Policy team would be a fantastic opportunity to reach this goal.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Quality Improvement Officer

Royal Borough of Greenwich
London, UK
05.2023 - 04.2025
  • Created policy presentations to present findings for data assurance.
  • Used Microsoft 365 to increase efficiency.
  • Actioned urgent invoices by creating POs and liaised with the Central Finance team and used the financial software Civica to check the status of invoices.
  • Minuted professional roundtable meetings, transition outcome meetings, strategy meetings and legal planning meetings and ensured actions where clearly written and followed up.
  • Worked with senior managers and the legal team with court paperwork, redactions and during Public Law Outline processes.
  • Used the software Mosaic to monitor new cases and quality checked information.
  • Generated reports to ensure statutory guidelines were met for Child in Need and Child Protection visits.
  • Organise team meetings, created teams invite links and booked meeting rooms.
  • Monitored mailbox and responded to queries.
  • Worked in collaboration with multi agency professionals across the service.
  • Facilitated Short Break panels, explained the appeal process to internal and external stakeholders, used SharePoint to upload panel papers and worked to a strict deadline, sent out agenda and invites.

Pastoral Administrator

Swanlea School and Sixth Form
London
09.2022 - 05.2023
  • Scheduled weekly confidential meetings on behalf of the Senior Leadership Team, preparing the agenda and booked meeting rooms.
  • Interpreted information in meetings by accurately producing high quality minutes and disturbing it to the relevant individual's multiple times a week.
  • Ensured confidentiality, GDPR and safeguarding guidelines were strictly adhered to and upheld within the department.
  • Created purchase orders (POs) and communicated with the school business officer to process invoices to ensure the departmental budgets did not exceed.
  • Organised diaries of senior management to ensure their time were effectively managed due to multiple meetings with parents and external stakeholders such as Local Authority professionals and Outreach workers.
  • Worked alongside external stakeholders to support the SENDO communicate relevant information to the appropriate bodies by liaising via emails, phone calls, meetings or arranging visits.
  • Ensured SEN records were stored appropriately in electronic encrypted files and made certain archived copies were stored securely in the departments filing cabinets.
  • Supported the SENDCo in processing relevant paperwork for Access Arrangements to submit to the JCQ and adhered to strict deadlines.

Policy Advisor/Fast Stream Civil Service Intern

Office of the Secretary of State for Scotland
London
08.2021 - 10.2021
  • Produced a paper on the approach to UKSPF delivery in Scotland by analysing local authority feedback on the process for the Community Renewal Fund and the Levelling Up Fund.
  • Developed an understanding of local economic growth in Scotland and the long-term impact of projects for Scottish economic prosperity.
  • Established a strong network of colleagues across OSSS and wider departments to further enhance my paper by taking opportunities to join meetings and share ideas with colleagues across the board.

Civil Service Executive Health Intern

Department of Health and Social Care
London
04.2019 - 04.2019
  • Participated in a mock presentation for recommendations to the Care Quality Commission for alternative ways to monitor health and social care services.
  • Networked with a range of Civil Servants in all Departments across Whitehall.
  • Assisted in taking minutes in a Department of Health and Social Care Directors' meeting on the impact of Brexit.
  • Helped organise calendars of deputy directors alongside Line Manager.

Education

BA (Hons) - Politics

Goldsmiths, University of London
09.2018 - 07.2021

Skills

  • Communicating and Influencing
  • Taking initiative
  • Seeing the Big Picture
  • Administration and IT skills

Accomplishments

  • Advanced Excel Training
  • GDPR Training
  • Creditors Training

Custom

  • Gardening
  • Reading

References

References available upon request.

Timeline

Quality Improvement Officer

Royal Borough of Greenwich
05.2023 - 04.2025

Pastoral Administrator

Swanlea School and Sixth Form
09.2022 - 05.2023

Policy Advisor/Fast Stream Civil Service Intern

Office of the Secretary of State for Scotland
08.2021 - 10.2021

Civil Service Executive Health Intern

Department of Health and Social Care
04.2019 - 04.2019

BA (Hons) - Politics

Goldsmiths, University of London
09.2018 - 07.2021

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Afsana Hafiz