Afroz Ahmed Shaikh
Mumbra-Thane
Summary
Dynamic and results-oriented professional with 20+ years of experience in Vendor Management, Procurement Strategy, and Supply Chain Optimization. Proven expertise in managing third-party relationships, driving operational excellence, and leveraging data analytics to achieve organizational goals. Adept at governance, performance evaluation, and developing scalable frameworks that align with corporate objectives. Extensive experience in global vendor sourcing, compliance, and commercial management.
Overview
4
4
Languages
1
1
Certification
22
22
years of professional experience
Work History
Head of Procurement & Vendor Sourcing Management
Datamatics Business Solutions
Mumbai
10.2021 - Current
- Managed third-party vendor relationships from sourcing through contract negotiation and operational delivery for IT hardware, software, and non-IT purchases.
- Delivered strong governance frameworks to monitor vendor performance, customer outcomes, and commercial compliance.
- Leveraged data analytics to develop performance metrics and dashboards, ensuring actionable insights and process optimization.
- Designed and implemented a "Partner Review & Governance Program," driving vendor performance and identifying opportunities for improvement.
- Cultivated knowledge-sharing initiatives among vendors to promote best practices and network synergy.
- Reduced procurement costs by 52% and streamlined processes by 45% through automation and simplification strategies.
- Collaborated with cross-functional teams, ensuring alignment in vendor management activities and adherence to corporate standards.
Sr. Vendor Operation’s Manager
Orange Business Services
Mumbai
02.2006 - 10.2021
- Directed vendor sourcing and operational delivery, including contract management and risk assessment for Network & Integrated Services.
- Developed and implemented standardized procedures for vendor governance in alignment with organizational policies for strategic vendors like CISCO, RIVERBED, POLYCOM,AVAYA, MICROSOFT & DISTI as WESTCON, INGRAM etc. globally.
- Reduced lead times for quotations by 50% through process improvement and automation.
- Conducted root cause analysis and implemented corrective actions for vendor performance issues.
- Established performance monitoring frameworks and collaborated with analytics teams to design performance dashboards.
- Facilitated cross-vendor benchmarking and knowledge sharing to drive operational excellence.
Customer Support Executive
Reliance Infostream Ltd.
Mumbai
09.2004 - 02.2006
- Provided exceptional customer service for mobile-related inquiries, achieving high customer satisfaction and retention rates.
- Consistently maintained quality benchmarks, ensuring operational excellence.
Education
EXIN SIAM MSI Certification - SIAM foundation
EXIN
Mumbai2020
Master of Business Administration - International Supply Chain Management
JARO (United Business Institute EUROPE)
Thane2011
Bachelor of Commerce - Commerce
Mumbai Univercity
Mumbai2003
Skills
- Vendor Relationship Management (Third-Party)
- Governance and Inspection Frameworks
- Data Analytics & Performance Metrics Development
- Contract Negotiation & Commercial Compliance
- Root Cause Analysis & Corrective Action Implementation
- Standardized Procedures Development
- Benchmarking and Knowledge Sharing
- Supply Chain Management & Optimization
- Continuous Improvement Initiatives
- Cross-Functional Collaboration & Leadership
Additional Information
- Developed and implemented frameworks for vendor governance and performance evaluation, resulting in a 30% improvement in vendor accountability.
- Negotiated strategic contracts with key suppliers, achieving cost savings of over 20% across various categories.
- Led cross-functional teams to design and execute standardized operating procedures for procurement and vendor management.
- Pioneered knowledge-sharing initiatives across a global network, enhancing synergy and best practice adoption.
- Created comprehensive dashboards and analytics models, driving data-driven decision-making and performance tracking.
Languages
Urdu
First Language
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Certification
- PMI - Agile in PMO PMP
- EXIN SIAM Foundation
- HP Certified Vendor Management (2016)
- Data Science - Machine Learning (2020)
- PMI Scrum Master (2023)
- Strategic Negotiation Management by CPE (2023)
Personal Information
Age 42 / Date of birth: 08/01/81
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Procurement & Vendor Sourcing Management
Datamatics Business Solutions
10.2021 - Current
Sr. Vendor Operation’s Manager
Orange Business Services
02.2006 - 10.2021
Customer Support Executive
Reliance Infostream Ltd.
09.2004 - 02.2006
Bachelor of Commerce - Commerce
Mumbai Univercity
Master of Business Administration - International Supply Chain Management
JARO (United Business Institute EUROPE)
EXIN SIAM MSI Certification - SIAM foundation
EXIN