Afrin Sultana
Westcliff-on-Sea
Summary
Customer service representative with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Account Assistant
Numetric Limited
White Chapel, London
03.2024 - 11.2024
- Taking care of administrative tasks, such as correspondence, filing and printing
- Scheduling client appointments and managing important departmental deadlines
- Maintaining accurate and detailed customer records and creating new customer accounts
- Building a good rapport with clients and providing an accounting team with relevant information
- Answered member calls regarding accounts and made necessary adjustments and payments.
- Reviewed customer invoices for accuracy and posted information to general ledger.
Customer Service Representative
Marks and Spencer Simply Food
King Cross, London
08.2014 - 01.2018
- Company Overview: Select Service Partner
- Select Service Partner
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
Education
Bachelor - English
International Islamic University Chittagong
09.2008 - 09.2012
Skills
- Ms Word
- Cash handling
- Data Entry
- Petty cash reporting
- Microsoft Excel
- Client relationship building
Affiliations
- I enjoy reading books and watching movies as a pastime .
References
References available upon request.
Personal Information
Date of birth: 18 November 1990
Timeline
Account Assistant
Numetric Limited
03.2024 - 11.2024
Customer Service Representative
Marks and Spencer Simply Food
08.2014 - 01.2018
Bachelor - English
International Islamic University Chittagong
09.2008 - 09.2012
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