Afreen Ahmmed

• Brainstormed ideas and concepts for creative marketing campaigns.
• Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
• Assisted in outbound or inbound marketing activities by demonstrating expertise in various areas.
• Analysed marketing data to help shape future marketing strategies.
• Developed customer loyalty schemes to increase customer loyalty and repeat business.
• Demonstrated excellent time management and organisational skills to meet sales deadlines.
• Optimised sales methods to best engage, acquire and retain customers.
• Supported front-line sales teams with well-coordinated administrative operations.

• Explained the benefits of purchasing travel insurance with clients to boost Average Transaction Value.
• Processed travel deposit and balance payments accurately, maintaining records of receipt.
• Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
• Verified customer passports and documentation to travel.
• Identified add-on sales opportunities by analysing client needs, budgets and preferences.
• Maximised sales profits using proven upselling and cross-selling techniques.
• Promoted seasonal travel offers and upsold additional tours and experiences.
• Worked alone with the occasional paired work where shifts overlap.
• Opened and closed the bureau, cleaning and keeping the bureau clean.
• Morning and afternoon checks of stock and paperwork.
• Ordering and inventorying stock.
• Packing customer orders (online/in-store orders). Serving customers, buying/selling currencies, and answering questions on the country they are visiting and currencies to take.
• I am also wary of competitors and what they are doing to create the best service for their customers.

• Promoted comfort, dignity and respect by providing outstanding care assistance in toileting, bathing and personal hygiene.
• Encouraged participation in social activities, promoting positive socialisation and community inclusion.
• Conducted care needs assessments, using findings to tailor high-quality care plans toward individual client needs.
• Upheld safety and hygiene standards to reduce incidents and accidents.
• Assisted in daily personal care routines for improved patient well-being.
• Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
• Performed household tasks such as cleaning, vacuuming and cooking.
• Monitored individuals' physical and emotional well-being, promptly reporting changes to doctors and family members.
• Prepared and served daily meals whilst consistently meeting nutritional care plan objectives.
• Closely monitored patient conditions, minimising the need for additional medical attention.
• Promoted healthier living choices to improve the well-being of clinically obese patients.
• Managed diverse daily wellbeing duties, from activity planning to mobility support.

• Monitored and acted on customer requests for new and different merchandise.
• Implemented e-commerce and social networking to increase sports equipment and accessories sales.
• Provided excellent customer care through prompt complaint resolution and quality of service.
• Planned and implemented layout and customer traffic flow to maximise sales and customer satisfaction.
• Placed stock orders and negotiated for best prices and delivery arrangements.

• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Completed opening and closing procedures each day.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
• Maintained strong partnership with the Operations Manager to keep alignment and timely communication.
• Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
• Upheld a positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
• Set SMART goals for the store team, develop staff abilities and increase sales performance.
• Identified and reported mechanical and electrical problems that impacted day-to-day operations promptly for quick resolution.
• Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
• Applied engineering and technical knowledge to analyse operations and offer suggestions for improvement.
• Shadowed an engineer, helped fix and test a machine, helped fix the effluent plant's electric box, and observed their shift around the factory.
• Became familiar with the ins and outs of factory procedures and rules.

Maths [C] English Literature [C] English Language [C] Biology [C] Chemistry [C] Physics [C] Art [B] Computer Science [C] Religious Education [E]